From the time we arrived in Venice airport, we were escorted to our hotel. It was a worry and anxiety free trip of a lifetime. We were introduced to the culture, history and cuisines of Italy. At the same time, we had opportunities walk around on our own to explore the great cities of Venice, Florence and Rome. The side trips to Bologna, Pisa, Siena, Lucca and Orvieto were unforgettable. This trip planned by this Italy travel company was probably one of the best. We whole heartily recommend them to anyone planning a trip to Italy.Show More
This was a trip of a lifetime. We worked well together, came up with an awesome itinerary for 6 weeks to New Zealand and Australia. You name it we were going to do it. This truly was an itinerary with planes, trains & automobiles. Let's not forget to include boats, helicopter, camel and kayak. We had such a variety of things planned including wine tasting in both NZ and Australia. I can't say enough good things about our travel company!!! In the planning stages they even spoke to us about where and when to go as far as seasons and which way to go whether it be Australia first or NZ. As it turned out, the recommendation to go to New Zealand first was perfect. We were saved the experience of Australia for only a few weeks and maybe being stuck there! No stone was left unturned, even when the fires occurred in Australia. Our impact was going to be minimal.We left the US on March 9th for NZ arriving on the 11th. No problems with Covid-19, we continued on with our itinerary. Sailing in the harbor in Auckland, wine tasting on a beautiful little island outside of Auckland. On to Queenstown which is delightful and Milford Sound for an overnight on a ship. Absolutely beautiful. Glad we did this vs a day trip or boat ride. We flew back to Queenstown, which I'd recommend because you have a great overview of the mountains. Breathtaking!! Picked up a rental car and drove to Franz Josef to climb the glacier. We're an older couple, but this was an incredible, first-time experience! My husband still marvels! We took a train to Christchurch which is still suffering the after effects of the 2011 earthquake. Again a train up the Pacific Coast which is beautiful to Nelson. Kayaking, hiking and a catamaran in the Tasman Sea. What scenery!! Up to Rotorua for more fun. Well this is where the wheels starting coming off of our fun. Things got cancelled because of Covid-19 and the ever changing environment of new shut downs and what the government was asking of people and vacationers. Starting on the 15th of March our travel agent was continually in contact with us about Covid-19 and how our itinerary was going to be impacted. She made alternative suggestions, we made the decision to extend in NZ. As our trip went along, things kept changing.... NZ decided to shut down on March 25 midnight. Our new flight home was March 29, then March 27. She worked with us so closely and was so helpful she actually got us a flight home on March 25. While we were having fun and enjoying ourselves, this company was working for us behind the scenes. You can't ask for more than that!! By the way, we came home and quarantined. To date, we're healthy.Show More
Our travel specialist did a great job in working with us during a difficult time of traveling! COVID-19 certainly provided a lot of roadblocks and extra hassles, but they were able to help us go on a wonderful vacation in Sri Lanka and the Maldives. They did a good job of checking in with us and arranging our COVID-19 tests. The driver and the activities they picked were very good, fit our needs, and there was a great mix of different things in our itinerary that we liked. We also loved our accommodation options. Overall we had a great vacation!Some things that could use improvement: Attention to detail- there were some things that were overlooked. For example, their travel contract clearly said we were responsible to get our own country tourist visas. We used another service to help us with this and when there were delays, our travel specialist seemed upset. When we reached out to them, they said that was a mistake and they were doing our visas and the hold-up was on us because we had used another agency to help us with the visas. Very frustrating communication. We had given them our passport and other information months before the trip. I am a US service member and was deployed and did not have access to email at that time- I usually am on top of details like my passport expiring, but this was an unusual circumstance. We then found out two weeks before our trip was set to leave that my passport expired 5.5 months after our trip and we almost were not able to take the vacation- we then had to rush to get a passport. This is why we pay a travel agent to have an eye for detail and the way in which our travel specialist responded to this issue was less than ideal. During the vacation, we had no scheduled lunches. Every day we had breakfast at the hotel, and dinner was planned at a hotel, but during the day we would sometimes wait a very long time before we were able to have our driver find a place for us to eat. Definitely something that should be considered for the next trip.Show More
Our trip to England and Scotland was amazing. Zicasso connected us to a travel planner at this travel company. He set up an initial phone call to discuss what we wanted to do, then he made suggestions on where to visit and stay. He suggested private tours for everything, so that we had flexibility to manage our days while we were there. The hotels were all very nice, comfortable, clean and included breakfast. Our tour guides were very knowledgeable, fun and attentive to our needs. They both had comfortable vans (with WIFI, charging cables and water), and they always knew of a location nearby for a restroom or a snack. The tour guides showed us all the main attractions, but also took us off the beaten path to show us things we would never have found on our own. The entire trip went smoothly, every pick up, transfer, hotel check in...it was all taken care of and easy. That was invaluable for me, as I could enjoy the trip and not worry about the logistics. We will certainly use the travel company and Zicasso to book future trips. Our entire experience from end to end was outstanding.Show More
Elena's Travel Agency
I don’t know where to begin. My husband and I travel a lot and had never been to South America. We decided we wanted to visit the Peruvian Amazon Rain Forrest, Machu Picchu and the Galápagos Islands. In researching, we came in contact with our travel designer with this tour company. We corresponded over days/weeks. I gave the designer the basics of what we were looking to do and see. The travel designer took my suggestions and came up with the ideal tour. We started out three nights in the Amazon Rain Forrest with a wonderful lodge. Very remote inside the Forrest. We loved the open wall design. We could see monkeys and other wildlife right room the open room. Our tour guide was the best! Then we traveled to Cusco Peru. There we had a terrific guide. Our guide was a local guide. His knowledge and kindness was priceless. Our guide took us on the trek across the mountain into Machu Picchu. This was a very difficult trek, we had moments wondering if we were going to make it to Machu Picchu. Our guide was very patient with my husband and I. We are 61 and 73 and from US. High altitude acclimations are very important. We did make it after about 8 + hours. We stayed several nights in a wonderful resort in Machu Picchu Pueblo. We travel backed to Cusco and stayed 4 nights in a luxury hotel. Our guide took us daily on tours of ruins and historic sites . We then traveled to QUITO Ecuador. Our tour guide in Quito was a local guide too. His knowledge of the area was priceless as well. Our last week the designer planned the 8 day 7 night on a small yacht to tour the Galápagos Islands. We couldn’t hand picked a better yacht to explore the Galápagos Islands. The staff was knowledgeable and the yacht was perfect. Our naturalist was the best! His enthusiasm was contagious and we learned so much. The food was delicious. The accommodations were great. The entire trip was planned perfectly. The travel designer had every detail planned perfectly, from transfers to guides, to accommodations. We were gone three weeks. Before our trip, I had many questions. The designer was always quick to reply and answered every question or concern I had. Anytime in the future, I plan to travel to South America, I will use the travel designer and this tour company. The travel designer is a real Jewel!Show More
The travel agency is a fabulous company. Our 14-day trip to Italy was 3 years in the making. COVID forced us to schedule and reschedule the trip. We started with 16 people traveling with us and ended up with my family of 4. Through all of the changes, the travel team was amazing. We used custom tour companies in the past but never encountered service like this agency. They watched every step of our trip and made adjustments before we even knew there was an issue. Our train from Venice to Milan was canceled because of COVID staffing issues. A travel planner contacted the manager of our hotel in Venice who came to our table at breakfast to make us aware of the change and let us know about the new train schedule. They do not overlook a single detail! Our guides were exceptional in each city. I highly recommend using this travel agency. I look forward to touring more of Italy with them in the future!Show More
The travel agency helped us to plan a trip of a lifetime to Japan with our two teenaged sons. Our agent was extremely responsive throughout the whole planning process and definitely listened to our concerns, as well as the things we really wanted to do. We love food and she planned some excellent food tours that allowed us to get an insider's taste of Japan, rather than going at it on our own. Was everything perfect? Of course not, but not much I would change!! Highly recommended.Show More
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Italy Travel Review: Culture, Relaxation & Activities, Luxury 16-Day Vacation
This agent organized one of our top 5 vacations of all time! Impeccable attention to detail. Excellent communication and extremely responsive before and during the trip. I have a rule of never using American agents to plan a foreign trip but I’m very glad I made the exception here because the agent’s ties to the country as well as employees on the ground in Italy mean that they have an intimate knowledge of the best that Italy has to offer. They created bespoke tours based on our interests and these would not have been possible if they were not themselves immersed in their destination. Once you choose this agent though, do listen to their advice trust that they know what they’re doing.
South Africa Luxury Honeymoon Review: Sabi Sand, Table Top Mountain, Botanical Gardens, Cape Point Nature Reserve, 11-Day Tour
We had an amazing and very memorable honeymoon! It is honestly hard to put into words just how fantastic the whole experience was. We have been telling all our friends and family that it truly was a once-in-a-lifetime type experience. My husband and I can not say enough great things about Natalie. She made planning our honeymoon such a pleasure and we credit her with the amazing time we had. All of her suggestions, tips, and planning made this experience great for us. She stayed on top of everything, was quick to respond to our questions, and follow up was greatly appreciated. We had a couple of schedule changes due to flight changes and weather and she took care of everything, we have nothing to worry about because she was on top of it all.
When we started planning our honeymoon, we looked at several travel companies but they all seemed to have basic itineraries; however, Zicasso and our travel agent, Natalie, got to know us and our interests and created a specialized itinerary that was perfect for us!
Spain Travel Review: Luxury Family Vacation, Costa Brava, Barcelona, Flamenco Show
Luxury Kenya & Tanzania Travel Agent Review: Nairobi, Giraffe Manor, Safari Game Drive, Snorkeling, Hot Air Balloon Safari
Chile Travel Review: Santiago, Colchagua Valley, Atacama Desert, Wine, Hiking
France Travel Review: 5-Days in Paris, Versailles, River Cruise
Luxury Spain Travel Review: Seville Tapas Tour, Culture, Historical Sites, Fine Dining & Wine
This was our first trip using Zicasso and the experience could not have turned out better.
First, the agents that they recommended were attentive and experienced in their efforts to determine what we wanted out of our trip and to make it happen to meet our expectations. The most difficult part of the planning process was having to make a choice of which agent to choose. They were both excellent in their planning and their proposals.
We chose a travel designer at this travel agency to be our agent and we really needed his expertise to make this trip happen without a problem. It was planned for the spring of 2020, but of course the Covid 19 pandemic changed everything. Our agent was there with us throughout the complete experience. We finally were able to complete our two-week tour of Spain this September into October. It was as stress-free as traveling could possibly be. He was in constant contact with us to make sure our transportation, guides, hotel, and dining experiences happened without any problems.
Would I use the travel agency as my agent again? Absolutely, our travel designer is a consummate professional who has earned my complete trust.
Would I use Zicasso again? Absolutely, they not only recommend two agents, but they also assign a contact person at Zicasso to offer help and guidance in the selection process. Once your choice has been made they continue to be in contact with you to make sure that you have an additional resource during your planning process.
I have again used Zicasso to plan a graduation trip to Italy for my granddaughter in 2022. I cannot offer a greater recommendation for a company than to be a repeat customer.
Northern Italy & Sicily Travel Review: Taormina, Bologna, Mt. Etna Tour, Lake Como, Val Di Noto, Fine Dining, Luxury Trip
Honeymoon Trip to Greece Review: Athens, Milos, Santorini, Parthenon, Acropolis, Wine Tour, Boat Cruise, 10-Day Tour
My husband and I got very lucky and were married right before COVID hit. However, we weren't able to go on our honeymoon. We waited almost two years before we could enjoy some newlyweds time and since we couldn't go anywhere, we decided to splurge and use our savings for Greece. My husband and I don't travel often, which makes it very hard for us to look for where, when, and how, so we decided we should find an expert who can help us have a memorable trip.
We found Zicasso by searching on google and after reading some great reviews for this company we decided to contact them and really it was hands down the best decision. They set us up with an expert who can create an itinerary for us in our budget and preferences. We were matched with Thodoris. He was basically on top of everything from the beginning. He checked with us where in Greece we would like to go and also suggested a few things too which we appreciated. We trusted him from the beginning as he seemed very genuine and experienced. We finalized our trip and visited Athens, Milos, and of course Santorini.
My husband and I work a lot, and that's why we did not have the time to book each little thing for this trip. However, doing it through this company made it super easy for us. Our flights, hotels, transportation, tours, and tour guides all were included in our package and that was so much appreciated as it is not always easy to find a ride in Greece. We even got to meet with our travel advisor the day we got there and we were welcomed with a gift bag, coffee, and lunch.
Thodoris made sure we got the best views as we specifically asked for that for our trip and was always on top of everything. Very communicative even though we are 10 hours behind Greece's time zone. Such a great trip advisor and human being. Would totally recommend Zicasso and will use them for our future travels. And if you get Thodoris, I promise you your trip will become even better. Thank you, Thodoris, our special tour guides, and other members of the Zicasso Team.
Argentina Honeymoon Travel Review: Villa La Angostura, Mendoza, Fishing, The Food & People