Kruger National Park Travel Agents & Reviews

The trip was fantastic - everything went smoothly and was efficient and as detailed in our itinerary. Melanie was very thorough - even setting up a briefing call for us to review the itinerary and details. She checked in frequently on various forms and requirements, as well as when we were in-country. 

Neil, from this travel company, did a brilliant job organizing our safari to Zambia. Every detail was planned out. We were a family traveling and he picked perfect camps for us to stay. Our guides were incredibly knowledgeable. We are interested in birds, as well as the animals, and the guides were excellent at spotting them. Every part of our trip went smoothly and according to plan. We were met at the airport in Lusaka and well cared for every step of the way.  Every camp we stayed in was comfortable with wonderful views. Our flight in a cessna was an added bonus.Neil was so easy to contact. He also responded immediately and was responsive to all our needs. He is also extremely knowledgeable about the country.I have recommended our travel agency to family members and have no hesitation recommending their services to anyone looking for a special safari experience.

WOW! What a trip! Our tour operator company is truly a special company with special employees. We were blessed to have been guided by our guide who quickly became a friend in addition to expert in all things South Africa (history, culture, people, landmarks, places anything!), exploring, hiking, paddling, eating, and so much more. This was truly a trip to remember forever; the ease of having a car (a well-stocked one, at that), a flexible schedule, and a trusted guide allowed us to squeeze as much juice as we could out of our 2 weeks in the Western Cape. I could not speak enough positivity on our guide; he is truly gifted in bonding with people, making them feel comfortable, pushing their limits in a positive way, and creating a deep, meaningful impact on each of our lives. Also, once he realized truly how adventurous and active our family was, he made sure that we made the most of each day, constantly searching for new, fun ways to experience the country. He was constantly texting, calling, and brainstorming new paths, additions, offerings along the way. This really added the unique, personal touch to our trip that you could only get with a company like this. He was so knowledgeable of all companies and opportunities around him, where to book activities, get food, and he adjusted so well to the traveling style of our family. WE LOVE OUR GUIDE! Regarding our travel agency, I also have only positive remarks. The booking and planning process was made so easy with Rachel's help. She quickly caught on to our family's style and outlined an itinerary using pretty much all of the locations and activities I had proposed from my research. She was communicative and reliable in booking and working out logistics, even through our postponing of the trip last December. I loved the online itinerary I got with the photos and details of our custom trip that made it so digestible and easy to review (and look forward to)!Overall, we had an outstanding experience and will hold our guide and the Western Cape close to our hearts! Thank you so very much for all of the hard work and dedication the company and all of its people provide. There is a lot of love that goes into these trips!

Dan and Mandy from the travel agency are absolutely incredible to work with. We reached out for help planning our honeymoon. We didn't reach out in the most timely fashion and were incredibly stressed with wedding planning when we did. I had 1 conversation with Dan and that was all he needed to put together our absolute dream honeymoon. He somehow read my mind in ~20 minutes, made us feel incredibly comfortable traveling to a part of the world we had never been and immediately put us at ease that we were in good hands. Dan and Mandy helped us with every single step to make sure we were prepared for the trip so we could simply relax and enjoy it. They answered multiple rounds of questions and were flexible while providing their input as we finalized the details of our trip. Every detail was handled while we were on our trip and it felt like we had really good friends (with incredible taste in travel that we look up to) on the journey with us. We cannot recommend using the travel team to book your trip enough - these guys will be dealing with us for decades to come. 

First, the travel designer planned an amazing trip for us to Belize - great locations, activities, etc. Second, the designer and her team were very helpful and responsive! We went in January - when Omicron was surging. We were panicking about seeing if we change the dates, what happens with our travel insurance during different points of our trip if we do get Covid, etc. They helped field alllll of our questions with compassion and kindness - if we were driving them crazy they never showed it to us. Third, they were helpful and responsive even when we were on our trip. They helped reorganize some excursions on our behalf due to inclement weather in the forecast. Fourth, they were very organized and emailed/mailed us all the documents we needed, etc. and loved the personalized website they created for our trip. Lastly, it was great our designer reached out afterwards for feedback on our trip – I definitely recommend them, and look forward to working with them again in the future!

If you are considering an outfitter to plan a trip to Africa, I cannot express strongly enough how much you should consider this travel agency!  I just returned from a 2-week “trip of a lifetime” safari that was originally scheduled to start one-week before the global lockdown.  My travel planner had created the most incredible trip to Tanzania to see the Serengeti and then to Rwanda to see the mountain gorillas. I was not sure how they would be able to handle the lock-down given the unknowns of travel for an unknown period of time.  The long-term nature of this travel company's relationships with their vendors coupled with the professionalism and integrity of their company resulted in the trip being rescheduled (a few times) without really any increase in costs and at the same exceptional accommodations and itinerary. The camps I stayed at were exquisite (5 star) and gave me such a personal feel of different ways to experience the Serengeti.  The personal guides in both Tanzania and Rwanda were beyond my expectations in their knowledge, passion, and dedication to supporting an exceptional client experience. Additionally, this travel company demonstrated at every step of the trip their personal commitment to ensure I felt safe and secure (given Covid concerns/requirements and unfamiliarity with the countries), and supported 24/7 with every question, no matter how small or large.   I hope to return to Africa again… and I would ONLY use this travel company.  Please consider them… and just give them a call.  From the very first contact, I knew this was the company with whom I wanted to build my trip of a lifetime adventure.  

Our African Safari finally happened after being postponed from January 2020. This was our first time using Zicasso and we are overwhelmed what an extraordinary travel specialist Natalie from this travel company is. Although we have travelled extensively in the past, this was our first safari. Prior to leaving we did have a few concerns regarding unknowns of a Safari experience. Natalie was knowledgable, patient, responsive and assuring. Natalie followed up and stayed in touch over the time it took for us to finally take our trip, she listened to our concerns, needs and requirements, and met each and every one of them. She organized this amazing memorable and luxurious Safari experience with fantastic guides and accommodations. We toured from Johannesburg to African Safari in Botswana to Victoria Falls to South African Safari's and to beautiful Cape Town. Our African Safari experience exceeded our expectations. We will cherish this trip and look forward to visiting again. We are left with lots of good memories.Thank you Natalie for this exceptional first time Safari experience! 

The only real complaint would be to properly vet the hotel for adequate generators. Due to "load shedding", the hotel in Franschhoek was without power for over half the day. A tad frustrating.