Senior travelers hiking in Bernese Oberland, Switzerland

Travel Agents & Reviews for Senior Travelers

Ratings of Zicasso's Service

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Ratings of Zicasso's Service
Travel agent Irene in Greece office

Irene's Travel Agency

5.0

 Based on 206 reviews

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Destinations:

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Greece

Verified Review

Jeffrey S.
Submitted on 8.14.2022

Once again, Zicasso connected me with a superb travel agent who provided exceptional service.   My wife and I just returned from 16 days in Greece celebrating our 25th wedding anniversary.   To say that the trip was great would be an understatement and would not do it justice.   Travel Company -- We spent 4 nights each in Santorini, Naxos and Mykonos, and then 2 nights in Athens before returning home.  Our travel agent and her team were amazing -- from the first communication in planning the trip, to checking in regularly with us during our stay, and in personally meeting us when we arrived in Athens toward the end of our vacation.   At the planning stage, our agent was very interested in learning about our interests and the type of vacation that we envisioned.  She asked what we enjoyed doing when traveling and then customized an itinerary based on that dialogue.   We made it clear at the outset that we wanted to find the right balance of planned activities and flexibility to explore on our own.  Our agent nailed it with the itinerary and then followed through on the delivery once we arrived in Greece.  Every detail was thought through and planned by our agent.  Moreover, everything was made simple and stress-free through having the real-time itinerary constantly updated on the "Trip Plans" app on my mobile phone and with quick access to our agent through the use of the complimentary Greek-based cell phone provided for our use during our stay.   Trip -- Our trip was terrific, from start to finish.   It was our first trip to Greece, and it did not disappoint.   The islands are beautiful, with each island we visited being so different than the other.   Athens, as well, was awesome -- so full of history, culture and energy.   Wish we were still in Greece!

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Travel agent Camille in Brazil

Camille's Travel Agency

4.9

 Based on 14 reviews

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Destinations:

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Brazil

Verified Review

Brenda M.
Submitted on 3.2.2022

We loved working with a local, eco-friendly travel company for our week-long trip to Rio de Janiero and the Amazon.  Our travel designer was able to provide us with answers to all our questions, as well and provide top-notch drivers, guides and hotels. We were met at the airport by a driver and a guide who spoke great English, transferred to a great hotel (and room) overlooking Copacabana Beach -- and the travel designer had arranged for us to check in to our room at 7 am!  After an overnight flight, this was very much appreciated.We kept the same driver and guide later that day for a leisurely tour of the Botanical Garden and Park Luje. A lovely way to de-stress after a long, long day of travel. We were suppose to do a helicopter tour late this afternoon, but when the clouds rolled in to cover the views, our guide made alternate plans for the next morning.  Again we were promptly picked up by the same driver and guide, and taken directly to the heliport for a fantastic helicopter tour (arranged by our designer, of course). Then we were taken to a clinic for Covid tests (required to stay in the Amazon) on our way to the airport to catch our flight.The travel designer arranged all flights & transfers: Rio to Manaus, overnight stay, then Manaus to Tefe where we had a transfer by boat to our Amazon lodge. The small lodge she recommended was delightful.  At the end of our stay she arranged for boat transfer and airline flights with all the necessary transfers. We were delighted to have booked thru our travel designer because she made sure all our guides and transfers had English speakers, which were immensely helpful in hotel and airport check ins, etc.The travel company made our trip stress free and allowed us to see, experience, and learn so much about Brazil thanks to her knowledge and her staff's quality assistance. We would highly recommend the travel company and won't hesitate to use them again for our next trip to Brazil. 

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Travel agent Robert in Italy

Robert's Travel Agency

4.8

 Based on 148 reviews

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Destinations:

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Italy

Verified Review

Duane M.
Submitted on 7.29.2022

This was our very first time ever utilizing Zicasso and/or this travel agency. I found both experiences to be greatly rewarding and wouldn't hesitate to recommend them to anyone planning a similar trip. In fact, so many people have reached out to us asking about our trip, that we have in fact recommended them to many people. The care and attention shown throughout our journey from the travel company's team was exceptional. 

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Travel agent Vasilis in Greece

Vasilis' Travel Agency

5.0

 Based on 244 reviews

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Destinations:

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Greece

Verified Review

Amy F.
Submitted on 8.15.2022

Our trip to Greece was amazing!  Yvonni from the travel company was outstanding and helped us plan the perfect trip for our family.  She was able to get us into all of the best hotels/resorts and restaurants and we felt like we had the best rooms and tables at each of those. The transfers and guides that she set up with were uniformly excellent and professional. Everything went extremely smoothly and we would highly recommend Yvonni and the travel company.

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Travel agent Kieran in Argentina

Kieran's Travel Agency

4.8

 Based on 79 reviews

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Destinations:

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Argentina

Verified Review

Meghan S.
Submitted on 7.28.2022

Absolutely spectacular service and trip from the moment I met Kieran. He was friendly, interested in meeting (and exceeding!) expectations for our honeymoon. He was super flexible when we threw at him some changes such as preferring a different hotel based on a personal recommendation and such as getting tickets to a game right before the trip - which involved swapping other plans for an alternative evening on short notice. We also liked that he left the last day of the trip open so we could do whatever we wanted but ended it with a nice dinner. Kieran was attentive to details and partnered with others who shared that trait — our drivers were always courteous, prompt and pleasant. I would book with Kieran and this travel agency again, many times over!

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Travel agent Bjoern in Switzerland

Bjoern's Travel Agency

5.0

 Based on 4 reviews

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Destinations:

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Switzerland

Verified Review

Greg W.
Submitted on 9.5.2022

Bjoern’s personal attention made our first-time trip to Switzerland especially memorable and smooth. We accomplished everything we wanted to see and do in a well organized and thoughtful manner. His inside tips really added to our experiences to include locals’ fondue by the lake in Geneva and where to get off the alpine train for a special hike near St. Moritz.Bjoern’s willingness to have several Zoom calls to fine tune the itinerary allowed us to customize each day to our liking. The was especially helpful since we were coordinating two families together (four adults, two teenagers and a five-year old). 

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Travel agent Allison in Sri Lanka

Allison's Travel Agency

4.8

 Based on 19 reviews

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Destinations:

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Bhutan
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India
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Nepal
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Sri Lanka

Verified Review

Cheryl G.
Submitted on 2.10.2020

This travel company provided us with an amazing trip 38 day trip to India. The travel agent met with us several times to tailor the trip to our interests. She provide a personal touch that we have not experienced with most other travel agents. We had some really unique experiences. Our trip took us north and south with, for the most part, excellent guides. Our drivers were exceptional and we really felt well cared for. I would not hesitate to recommend the travel company.

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Travel agent Martin in Germany

Martin's Travel Agency

5.0

 Based on 204 reviews

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Destinations:

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Germany

Verified Review

Darby G.
Submitted on 7.30.2022

Our travel agency was amazingly attentive to every detail of our trip. The German phone that they provided us with made it easy to keep in touch with our drivers and guides and to call if any problems came up. We'd like to give a shout out to our main contact, Alex, who was a wonderful help in planning our trip and holding our hands along the way, and to her assistant, Bianca, who provided us with a comprehensive "bible" of our dates, times, hotels, reservations, guides, and information about other activities we might want to do on our own.

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Featured Reviews

Italy & France Travel Review: Paris, Florence, Rome, Vatican, Colosseum, Chocolate & Pastry Tour, Seine Boat Ride, Cooking Class

MJ

Mary J.
Jul 04, 2022
When I initially decided to take this trip to Europe I didn't have a travel agent. I started to explore companies on the internet.  I read the reviews of several companies and decided Zicasso was the one I was going to pursue. They put me in touch with a couple different agents. The one I was most impressed with was Rose at this travel agency. She is a joy to work with and very thorough. She tailored our trip to our specific interests. Through out the planning stage she was very prompt with answers to any questions that arose. During our trip we kept in touch. She inquired as to how our trip was going. During our trip our travel agency was there for us making sure things were going as planned. All the drivers and guides that we worked with were top notch and professional.

Costa Rica Vacation Reviews: Monteverde, Cahuita National Park, Osa Peninsula, Manuel Antonio National Park

MR

Mark R.
Apr 11, 2022
Catalina and her team at the travel agency are great. She facilitated a wonderful trip to Costa Rica, she was a pleasure to work with, very professional, and very flexible and responsive when planning the trip. This travel agency both has their own staff - drivers and guides - and contracts with outside agencies to provide services. Their drivers and staff were awesome and the best we had on the whole trip. Wish we had them everywhere - but we booked pretty late and during a very busy season so that was not possible. Catalina even arranged to provide us with a sim card as soon as we arrived in Portugal, with some minutes already loaded, so we could immediately start communicating with the agency and with our friends. This was a wonderful service. Some of our activities and guides (from outside companies were not as good as we would have liked) but we really appreciated that Catalina welcomes our feedback so that she can provide the very best service to the next clients. Thank you Catalina and travel agency - with a special shout-out to Randy.

France Vacation Review: Wine Tasting, History, Cahors, 8-Day Trip

CG

Constance G.
May 19, 2022
Sophie, our travel agent, was incredibly patient with us during the planning process and put together a fabulous custom trip. During the trip she coordinated daily with us and our sommelier/guide/chauffeur to make sure we were happy. We are four senior ladies with lots of travel under our belts, and we were all extremely happy we connected with our travel agency through Zicasso.

Croatia Trip Review: Dubrovnik, Split, Hvar, History, 10-Day Tour

KC

Kathleen C.
May 17, 2022
This trip was one of the top trips we have ever taken due to the excellent work of Jen. She was one of two travel agents in Croatia that Zicasso provided us with to provide possible itineraries based on the number of days we wanted to travel and the amount we wanted to spend. Zicasso's response was quick and they followed up several times to make sure we had everything we needed. Both travel itineraties were excellent, we had a difficult time choosing between the two that Zicasso sent.

Ireland Travel Agent Review: Dublin, Kinsale, 10-Day Tour

MT

Michele T.
Jun 25, 2022

Most, but not all, of the recommended/booked accommodations were great.There was a huge lack of recommendations for bars, restaurants, sights, and activities within a town. What was recommended was consistently found on trip advisor, Google, and other touristy websites which we could have discovered on our own. My previous experience with other travel agencies, including through Zicasso, was that agencies provided significantly more unique, personalized, curated, and thoughtful recommendations. Overall, our trip felt like something we could have/would have booked on our own, which was very unlike our prior experiences with Zicasso.Our travel company’s communication was marginal at best, which, again, was very unlike our experience with other travel agencies through Zicasso. While we understand staffing shortages, the extreme delay in communication before the trip was frustrating. Aside from delayed communication, there was little transparency and communication overall. We had a lodging location changed literally a few days before our trip began without explanation or discussion. Our international airport (Dublin) was facing extreme staffing shortages and thereby significantly long wait times, so much so that locals and airport employees recommended arrival to the airport at least 4 hours ahead of departure time. We heard nothing of this from our travel company; in previous experiences with Zicasso, the travel agencies were always abreast to travel information. In fact, our travel company had our airport transfer scheduled for us to arrive at the airport with less than the recommended time. It took us, the paying customers, to reach out to the company to change this. This, in our opinion, should have 100% been monitored and handled by the travel company. Likewise, the US dropped the COVID-19 testing to return to the states, while we were on our trip. Again, we heard nothing from our travel company (a US-based company) regarding this. It was us, the paying customers, who reached out to verify this information. 

Italy Mother/Son Trip Review: Private Tours, 8-Night Vacation

HF

Hazel F.
Aug 05, 2022
From start to finish, we were well-taken care of. Marcello listened to what we wanted for our trip and came up with a perfect itinerary. We did not change a thing! During the trip, everything was very well-organized, our tour guides were experts and very charming, and our concierge service was always ready to answer questions. They even had restaurant recommendations that we tried and food was superb. This was my son's senior trip and he had the best time. Thank you so much.

Luxury Portugal Travel Review: Lisbon, Porto, Algarve, Douro Valley, Boat Ride, City Tours, 10-Day Trip

TA

Tracey A.
Jul 08, 2022
We had an outstanding trip to Portugal! Filomena and her team are top notch, I highly recommend them. From planning to execution, everything was perfect! The tour guides and drivers in each city were outstanding- friendly, accommodating and very knowledgeable. We loved them all!! Thank you- Filomena, Walter, George and Ricardo!! The tours were exactly what we asked for and more!! Filomena listened to all our requests for tours, hotels and restaurants and booked incredible selections! The small touches go a long way!! Filomena and her team are a 5 plus, plus start group!We have travelled a lot and to many countries with many different travel agents and Filomena has far surpassed all the other outfits. 

South Africa Travel Review: Family Trip, Cape Town & Johannesburg Tours, Africa Safari, History

AO

Aya O.
May 04, 2022
The travel company did a phenomenal job helping me plan a family vacation for multiple families. We started planning for this trip in 2019 and were scheduled to travel for Christmas holiday in December 2020; it was originally planned for 20+ travelers.  Due to the pandemic, we had to postpone the trip twice and more than half the travelers had to cancel. The travel planner and her team were unbelievably attentive and patient with all of the changes to the dates, the itinerary, and the number of clients. With every change, she was very mindful of the budget and the overall vision for the trip.  If the details are important to you (and why wouldn't they be with a trip like this), I would highly recommend this travel company!

Belize Travel Review: Placencia, Mayan Ruins, Snorkeling, Horseback Riding, 8-Day Vacation

BM

ben m.
Jul 04, 2022
My wife and I had an amazing trip to Belize. Catarina was amazing, I had planned this for a couple years and Covid hit. I texted her years later in March, she responded immediately by name. She planned a perfect vacation understanding who we were and what we liked. Very easy to get a hold of. Belize is beautiful. The resorts in the Jungle and by the Sea, were top notch. Love the Mayan ruins and went horseback though the beautiful grounds. Went to an awesome 4 mile caye to snorkel for the day. All tours and staff at the hotels were awesome. Loved Placencia the peninsula, used golf carts to get around! 

Italy 9-Day Vacation Review: Tours, the Food & Cities

MN

Michael N.
Apr 26, 2022
This was the trip of a lifetime! I can't say enough about the travel company and the associate we worked with, the travel agent, was absolutely amazing. She developed an itinerary that met all of our needs and wants. We were shocked at how wonderful our tour guides were too. My recommendation is to call the travel company and talk to one of their fantastic travel agents. They are widely available and flexible. I don't ever write reviews, but after the unforgettable time we had in Italy, I felt compelled to give as much credit to the travel company as I could.
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