Azores Islands Travel Agents & Reviews

Ms. Filomena with this travel company was the most exceptional travel agent I have ever met! From the very first planning date to the very last minute that I have spend in Portugal, she was truly incredible, professional, kind, and extremely accommodating. She was always in touch with us to see if we need anything at all. Every step of the way was perfectly designed and planned. We did not have to worry about anything at all. All hotels, restaurants bookings, tours and transportation was well taken care of by Filomena and her amazing crew!! This made our trip most unforgettable and memorable! This made us want to come back and visit more incredible places in Portugal. And we will use Filomena over and over again. We already highly recommended her name and her company to a friend of ours! We also will be using Zicasso for any of our future travels. Their customized and personalized service is exactly what we like and prefer and enjoy!

If you're looking to have one of the best experiences in Portugal you must work with José and his team at the travel company.  Full Stop.  José and his team went above and beyond at every step of the way from putting together an elaborate and thoughtful 9 day itinerary to arrange and reserving all bookings.  José and team were available 24/7, extremely responsive and checked in with us often.  José and team continuously surprised and delighted us at every step of our amazing honeymoon.  There are so many amazing things to say about the travel company but will just say they are truly "white glove" service.As this was our honeymoon we wanted to do a bit of everything and the company made that a reality.  Accommodations were fantastic, especially the Suites & Villas in Ponta Delgada on Sao Miguel Island, definitely a great way to spend a romantic getaway. We loved all the restaurant suggestions that were made. We never ate at a bad place. It was helpful to have multiple suggestions so we could pick and choose what we were feeling that day. The company was prompt with helping us to secure dinner reservations even if it was a last minute ask. Overall we had the best time and would return in a heartbeat. We definitely will be using the amazing team at the travel company to book our next Portugal adventure! 

      The guides were awesome....for the most part. Well-informed and personable....responsive to needs and questions.       Would have liked a hotel closer to water and/or 'action'       Better reviews/evaluations of restaurants needed. On days we were on our own suggestions for restaurants would have been appreciated.       Needed better communication and follow thru when one of our flights was canceled which meant... when we finally         did reach our destination ...our ride was no where to be found. Then had to catch a taxi of which there was 3 outside            but did not return for another fare.....left us with a wish and a prayer.       With our return flight on June 12 we should have ne notified by Zicarro and/or Hotels that the negative Covid test to        reenter the US was lifted at midnight that day.... saving us from finding a testing spot and the cost of test. We were        fortunate that a friend had made us aware of this development. Our final guide on this trip when asked if the airport        had a testing facility....said it did not.....when in fact there was a testing spot at airport. Very irritating he gave us      wrong info.     

César and his team of local guides and drivers were wonderful. They wanted to share the best of their country and made us “girls” feel so welcome and cared for. Every day was a new adventure with a perfect balance of touring and free time. The guides also showed us where to find fabulous shops and restaurants that were not on the big tour bus list. And if we wanted to make a change to the day’s program it was no problem. César and our guides quickly became our dear friends. A fabulous, stress free experience. Highly recommended!

I booked last minute and they were wonderful helping to answer my last minute questions. From a service perspective, they were very attentive. For what we paid, I thought we might have a bit more attention to detail. I only mention this so for those that are extremely picky and have true luxury expectations, please note that this wasn’t the level of luxury I was used to. It was totally fine and we enjoyed ourselves, but my husband and I kept saying that if “such and such came” this would not make them happy. For example, the one bike tour along the river. We put the air in our tires and fixed a chain before we took off. We didn’t mind, but we know plenty of people that would have complained if they had to do that.

This trip, planned by the travel company, was exceptional!  Dev planned a meticulously designed tour of Italy for an intra-generational family of 7 (age 13 to age 80). Without her detailed knowledge of Italy and travel in general, we would have been lost and wasted tremendous time and energy.  With Dev, we had an unforgettable trip for which we simply had to show up...with EVERY consideration handled.  I am incredibly grateful I found Dev. I felt from the moment I spoke to her she was THE perfect person to plan our trip and this feeling only grew more strong as the travel planning began and ultimately finalized. We simply will not travel internationally in the future without Dev! My entire family agrees! Every detail of this trip was thought through from start to finish before we started the trip including spot-on recommendations that made the trip possible in ways that we had not yet even considered. Dev recommended a walker for my mother for certain activities and while my mother was resistant at first; we realized upon arrival, that this suggestion SAVED the trip. Without this aid, it would have been almost impossible for my mother to see what she wanted to see. On top of this, what really stood out to me were the ways that Dev took care of us while we were on the trip when we had problems or changes beyond our control. For example, our train had a change to a different station overnight. Dev ensured not only that we were aware but ALSO ensured a local contact was there to meet us at the train station to ensure once the driver dropped us off, that we would make it to the train. What a relief to be greeted by her!  On top of this, my father left an important medical device at home. I was able to locate it with a vendor but had no way to figure out how to obtain it. I mentioned it once to Dev and it was handled in short order.  Again, unbelievable support just when needed! And last but not least, this entire trip had to be entirely redone due to a new job for my son. She moved everything around and made it work without any issue! I simply cannot say how much this trip exceeded the expectations of the entire family.   Every time, I thought she had done all she could to make it special, something else would happen! I remember on the last night, after the gelato had been prepared, the chef brought out the most delicious cake I have ever eaten, for our anniversary! This is a perfect example, of how a day with Dev goes! Expectations always exceeded!Masterfully executed trip that we will NEVER forget. Thank you Dev and team!!! We will see you again!