Azores Islands Travel Agents & Reviews

I worked with our travel agent for my trip to Spain. He prepared an itinerary for us which was perfect, with all the places we intended to travel. I loved that he was flexible in working with us on a final itinerary that met our expectations.

Our travel agent was available every step of the way, advising of any changes by tour agencies or in transportation, which gave us peace of mind during our entire trip.

The tour agencies were exceptional and knowledgeable about all the places we visited.

The private transportation worked out well. All drivers were accommodating and helpful with our luggage.

The hotels were all central and within our budget.

Overall, I would not hesitate to recommend our travel company to anyone looking for a special experience in Spain.

I know that when the opportunity comes I will use our travel company again. I have already recommended his services to friends and family planning to visit Spain.

Jose and Joana at the travel agency were phenomenal to work with. During my initial call with Jose, I explained the type of vacations my husband and I like and what we were looking for during our first visit to Portugal. Jose came up with a draft itinerary and we barely had to change anything. Joana communicated well with us leading up to and during our trip.

When we arrived at our first hotel, they left us a beautiful welcome box with our printed itinerary, as well as some other Portuguese goodies and a memento to take home. I also love how the travel agency has a 24-hour WhatsApp account where we could communicate if anything came up.

While we were looking forward to a private boat tour, it unfortunately was canceled due to safety reasons because of the rough conditions at sea. However, Joana reached out to us directly and devised a plan for us to see some of the beaches in Lagos, which was a wonderful alternative. The hotel and restaurant recommendations the travel company gave were excellent - they really know their stuff!

I wish we had had more time to explore other parts of the country. No doubt we will use this company again when we come back to Portugal.

It was a pleasure working with Hayley and her travel agency. She planned a great trip for us and listened to our needs and interests. Her expertise and support were invaluable. Hayley was attentive, organized, and helpful throughout the process. 

The iPhone app was easy to use and allowed us to access information about our itinerary daily. It also made texting with Hayley very easy. We were especially impressed with Hayley's daily communication during our trip to check in and make sure things were going smoothly.

Our travel agent made this an extraordinary, unforgettable, and wonderful trip for our family! The events and tours she arranged were exactly what we were looking for. The tour and transportation companies she contracted were on time, flexible, knowledgeable, and provided outstanding value for the cost.

Our agent provided an incredible, complete package at a cost much less than competitors. We highly recommend our agent and her team to anyone looking for a memorable trip to Lisbon and/or the Azores.

-Glen

Five Stars!

Loved all the service and tour guides.

Most enjoyable was the Azores. Doing the trip again I would focus more time on the Azores. Lisbon is nice but a whole different world. Thanks for a great trip.

-Tony

5 Stars.

The guides made this trip most enjoyable. They shared their knowledge willingly and always with a smile.

The only thing I would do differently is make the trip longer.

-Mary

My star rating is 5. We had a wonderful trip without a concern over logistics thanks to this travel company. With 9 of us, it was a challenge to get the itinerary we all wanted but our agent did a great job. I was also impressed by the low cost, given all that we did, and the quality of the hotels and tours. I will absolutely recommend and in fact, plan to write a review on TripAdvisor.

The highlight was seeing my grandmother’s house in Santa Luzia on our free day in Pico. I enjoyed the Azores more than the mainland. Every one of our tour guides was excellent. I especially liked the coffee plantation in Sao Jorge, the volcano museum on Faial, and the whaling museum on Pico. Ponta Delgado was a great place to stay. I didn’t much like Madalena though with two ferry trips on the itinerary it was the best option.

What I would change, in retrospect, is less time in Lisbon, perhaps substituting a fifth island. The crowds were a problem in Lisbon and we found it a little frustrating to be pressed for time at each destination. Maybe offer Sintra or Cascais but not both, and pick two of the Batalha/Nazare/Obidos options. It’s a shame to not see it all, but also a shame to have only 45 minutes in a place like Nazare.-Susan

Our travel agent was as diligent and responsive to our requests and needs as any travel agent could be. She was very helpful in putting together a great itinerary, with excellent lodging and restaurant recommendations. Our travel agent was also very helpful in making reservations for restaurants, which was a good idea as most seemed very busy.

The private tour guides arranged for our excursions also couldn’t have been more informative or pleasant. Overall, we could not have asked for a better experience.

Nuno was most helpful and responsive to all of our questions and concerns during the planning process of our trip. All of the things that we corresponded and spoke about were incorporated. Once we arrived, both he and Sara took the time to greet us at the hotel and review the details of the upcoming schedule. We were provided with a WhatsApp chat link with which to ask questions and resolve any problems or issues that arose.

On a couple of occasions, weather and timing dictated a need to switch days or times, and our team didn't disappoint, making the necessary changes in a matter of hours without any disruption to our trip. The accommodations they chose for us were excellent and in line with our discussion. Their partners in terms of drivers, private tour guides, as well as small group tours, were all outstanding - seasoned hospitality veterans. They all introduced us to the Portugal that you read about and wish to see, as well as lesser-known experiences that allowed us to get a better flavor of Portuguese culture and its people. 

We had a number of prearranged meals at local restaurants that were all memorable. In summary, the travel agency and their team were one of the most thorough and responsive agencies we have had the pleasure of working with to create a most memorable trip. Highly recommended!

The itinerary that was put together for us was outstanding. We had a call with the agency and told them what we were looking for, and they delivered. Outstanding hotels in each of the three locations we stayed: Porto, Lisbon, and the Algarve. The private tours that were put together were fantastic. Our guides were prompt, friendly, flexible, and knowledgeable, and asked us about our preferences.

At the conclusion of our time in Porto and Lisbon, the agency rented us a car to drive to the Algarve and booked us in at a wonderful property that really allowed us to relax and be pampered after eight to nine days of busy traveling. I would highly recommend this agency for any trip to Portugal.

From the start of initial planning a year earlier to the last airport drop-off, our travel agency was excellent.

Our group of six adults traveled very comfortably in the van for 13 days. Our remarkable guide was so knowledgeable about history and the sites we visited. He was flexible when needed and took us to the most amazing restaurants throughout the country. He handled the one “hiccup” we had immediately and professionally (a hotel payment issue). We covered a lot of ground and saw so many amazing historical sites, and our guide provided context for everything. He also suggested activities and restaurants for our “free” days that were spot on. We had very informative and interesting talks about culture and current issues.

So many sites were overly crowded with large tourist groups and huge buses, and we were very thankful we were a small group and had our guide with us. He not only provided exceptional services, he was a joy to be around, cheerful, and engaging. I highly recommend the services of Zicasso’s travel company and it would be good fortune to have him as your guide. We all feel we have a new friend in Portugal. Portugal is the place to be!