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Azores Islands Travel Agents & Reviews

Ratings of Zicasso's Service

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Ratings of Zicasso's Service
Travel agent Filomena in Portugal

Filomena's Travel Agency


 Based on 261 reviews

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Verified Review

Natasha P.
Submitted on 8.24.2022

Ms. Filomena with this travel company was the most exceptional travel agent I have ever met! From the very first planning date to the very last minute that I have spend in Portugal, she was truly incredible, professional, kind, and extremely accommodating. She was always in touch with us to see if we need anything at all. Every step of the way was perfectly designed and planned. We did not have to worry about anything at all. All hotels, restaurants bookings, tours and transportation was well taken care of by Filomena and her amazing crew!! This made our trip most unforgettable and memorable! This made us want to come back and visit more incredible places in Portugal. And we will use Filomena over and over again. We already highly recommended her name and her company to a friend of ours! We also will be using Zicasso for any of our future travels. Their customized and personalized service is exactly what we like and prefer and enjoy!

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Travel agent Jose in Portugal

José's Travel Agency


 Based on 24 reviews

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Verified Review

Katie V.
Submitted on 6.26.2022

If you're looking to have one of the best experiences in Portugal you must work with José and his team at the travel company.  Full Stop.  José and his team went above and beyond at every step of the way from putting together an elaborate and thoughtful 9 day itinerary to arrange and reserving all bookings.  José and team were available 24/7, extremely responsive and checked in with us often.  José and team continuously surprised and delighted us at every step of our amazing honeymoon.  There are so many amazing things to say about the travel company but will just say they are truly "white glove" service.As this was our honeymoon we wanted to do a bit of everything and the company made that a reality.  Accommodations were fantastic, especially the Suites & Villas in Ponta Delgada on Sao Miguel Island, definitely a great way to spend a romantic getaway. We loved all the restaurant suggestions that were made. We never ate at a bad place. It was helpful to have multiple suggestions so we could pick and choose what we were feeling that day. The company was prompt with helping us to secure dinner reservations even if it was a last minute ask. Overall we had the best time and would return in a heartbeat. We definitely will be using the amazing team at the travel company to book our next Portugal adventure! 

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Travel agent Marco in Portugal

Marco's Travel Agency


 Based on 51 reviews

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Verified Review

Terry p.
Submitted on 6.15.2022

      The guides were awesome....for the most part. Well-informed and personable....responsive to needs and questions.       Would have liked a hotel closer to water and/or 'action'       Better reviews/evaluations of restaurants needed. On days we were on our own suggestions for restaurants would have been appreciated.       Needed better communication and follow thru when one of our flights was canceled which meant... when we finally         did reach our destination ...our ride was no where to be found. Then had to catch a taxi of which there was 3 outside            but did not return for another fare.....left us with a wish and a prayer.       With our return flight on June 12 we should have ne notified by Zicarro and/or Hotels that the negative Covid test to        reenter the US was lifted at midnight that day.... saving us from finding a testing spot and the cost of test. We were        fortunate that a friend had made us aware of this development. Our final guide on this trip when asked if the airport        had a testing facility....said it did not.....when in fact there was a testing spot at airport. Very irritating he gave us      wrong info.     

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Travel agent Pedro in Portugal

Pedro's Travel Agency


 Based on 14 reviews

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Verified Review

Mary E.
Submitted on 5.29.2022

César and his team of local guides and drivers were wonderful. They wanted to share the best of their country and made us “girls” feel so welcome and cared for. Every day was a new adventure with a perfect balance of touring and free time. The guides also showed us where to find fabulous shops and restaurants that were not on the big tour bus list. And if we wanted to make a change to the day’s program it was no problem. César and our guides quickly became our dear friends. A fabulous, stress free experience. Highly recommended!

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Travel agent José in Portugal

José's Travel Agency


 Based on 4 reviews

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Verified Review

Christine L.
Submitted on 7.15.2022

I booked last minute and they were wonderful helping to answer my last minute questions. From a service perspective, they were very attentive. For what we paid, I thought we might have a bit more attention to detail. I only mention this so for those that are extremely picky and have true luxury expectations, please note that this wasn’t the level of luxury I was used to. It was totally fine and we enjoyed ourselves, but my husband and I kept saying that if “such and such came” this would not make them happy. For example, the one bike tour along the river. We put the air in our tires and fixed a chain before we took off. We didn’t mind, but we know plenty of people that would have complained if they had to do that.

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Travel agent Devaki in Italy

Devaki's Travel Agency


 Based on 16 reviews

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Verified Review

Cherish W.
Submitted on 6.26.2022

This trip, planned by the travel company, was exceptional!  Dev planned a meticulously designed tour of Italy for an intra-generational family of 7 (age 13 to age 80). Without her detailed knowledge of Italy and travel in general, we would have been lost and wasted tremendous time and energy.  With Dev, we had an unforgettable trip for which we simply had to show up...with EVERY consideration handled.  I am incredibly grateful I found Dev. I felt from the moment I spoke to her she was THE perfect person to plan our trip and this feeling only grew more strong as the travel planning began and ultimately finalized. We simply will not travel internationally in the future without Dev! My entire family agrees! Every detail of this trip was thought through from start to finish before we started the trip including spot-on recommendations that made the trip possible in ways that we had not yet even considered. Dev recommended a walker for my mother for certain activities and while my mother was resistant at first; we realized upon arrival, that this suggestion SAVED the trip. Without this aid, it would have been almost impossible for my mother to see what she wanted to see. On top of this, what really stood out to me were the ways that Dev took care of us while we were on the trip when we had problems or changes beyond our control. For example, our train had a change to a different station overnight. Dev ensured not only that we were aware but ALSO ensured a local contact was there to meet us at the train station to ensure once the driver dropped us off, that we would make it to the train. What a relief to be greeted by her!  On top of this, my father left an important medical device at home. I was able to locate it with a vendor but had no way to figure out how to obtain it. I mentioned it once to Dev and it was handled in short order.  Again, unbelievable support just when needed! And last but not least, this entire trip had to be entirely redone due to a new job for my son. She moved everything around and made it work without any issue! I simply cannot say how much this trip exceeded the expectations of the entire family.   Every time, I thought she had done all she could to make it special, something else would happen! I remember on the last night, after the gelato had been prepared, the chef brought out the most delicious cake I have ever eaten, for our anniversary! This is a perfect example, of how a day with Dev goes! Expectations always exceeded!Masterfully executed trip that we will NEVER forget. Thank you Dev and team!!! We will see you again!

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Featured Reviews

Portugal Trip Review: Azores, Lisbon, Kayaking, Volcano, 12-Night Vacation


Lynne S.
Aug 08, 2022
This travel agency was fantastic every step of the way. Our trip was perfect. Every detail was well thought out and completely taken care of. The tours, transportation and hotels were all fantastic. The Azores and Lisbon are amazing! I will recommend Zicasso and our travel company to anyone I know that is planning a trip to Portugal. 

Portugal Islands Travel Review: Azores Region, Madeira Region, Hiking, Tours & Food


Ilene J.
Apr 15, 2022
It is almost impossible to heap enough praise on the travel designer of this travel company.  Based on our preference to see as much as possible during our 2 week trip, the travel designer developed the itinerary for the Azores and Madeira for my husband and me.  Covid caused the trip to be postponed for 2 years. During that time, she remained in frequent contact with us and we were greatly rewarded for our wait. The trip was perfect: the time spent on each of 5 islands was ideal; the hotels were excellent and were very well located; our tour guides were each knowledgeable, on time and very caring of our individual requests. My husband and I have arranged many privately escorted tours over the years, but none have been as well-arranged and as suited to our specific needs as that done by the travel company. 

Travel Review: Luxury Tour of Portugal & The Azores, Culinary Tour, Winery, Walking Tours of Lisbon & Porto, History, Scenery


Martin S.
Apr 07, 2022
The travel company is an absolute top tier company in all ways. We were 2 married couples, long--time friends who had some very definite ideas about what we expected in our vacation. They patiently listened, planned, suggested edits and modifications and delivered a memorable trip with flawless execution. This was mostly done via email, with one group phone conference. Note that we wanted a highly varied experience, certain level of luxury, sophistication, convenience and flexibility for our completely private itinerary. All in all we spent 14 days on vacation, 10 of them in mainland Portugal, and 4 of them in the Azores. The owners of the company are entirely hands on and always available during the planning stages and while we were actually in Portugal. Due to weather a sunset cruise was cancelled and promptly refunded without any request or delay on our part. Their selection of guides (including a well known food critic to lead our culinary experience), venues, and subcontracted companies (like the Jeep tour) proved that they have an eye for  highest quality and vendor responsibility. Portugal and the Azores offer varied experiences that are cultural, historical, culinary, and scenic/nature oriented and this company definitely took the time to know us and our expectations. Their delivery was exemplary !!  We can recommend them with no hesitation whatsoever. 

Luxury Portugal Travel Review: Lisbon, Porto, Algarve, Douro Valley, Boat Ride, City Tours, 10-Day Trip


Tracey A.
Jul 08, 2022
We had an outstanding trip to Portugal! Filomena and her team are top notch, I highly recommend them. From planning to execution, everything was perfect! The tour guides and drivers in each city were outstanding- friendly, accommodating and very knowledgeable. We loved them all!! Thank you- Filomena, Walter, George and Ricardo!! The tours were exactly what we asked for and more!! Filomena listened to all our requests for tours, hotels and restaurants and booked incredible selections! The small touches go a long way!! Filomena and her team are a 5 plus, plus start group!We have travelled a lot and to many countries with many different travel agents and Filomena has far surpassed all the other outfits. 

Luxury Italy, Spain & Portugal Vacation Review: Vatican City, Local Cuisine, Culture


Denny L.
Aug 04, 2022
This travel agency went above and beyond to ensure our travel exceeded our expectations and was smooth from start to finish. Our trip encompassed on land encompassed visits to Italy and the Vatican City before boarding our cruise to the Greek Islands and Malta. Upon the end of our cruise, our travel company helped to secure a well-planned itinerary in Spain and Portugal. Mary and her team did an excellent job selecting the best location accommodations, transportation, and activities. We would highly recommend this travel agency to our friends and family. Thank you travel team!

Portugal Trip Review: Azores, One-Week Vacation


Joel G.
Jul 03, 2022
The trip was wonderful, and Filomena (our contact at the travel agency), did a particularly good job.

Portugal Trip Review: Cooking Class, 2-Week Vacation


Linda C.
Jul 28, 2022
Due to the pandemic this trip was in the planning process for 3 years.Our travel agent Filomena was wonderful. We stayed in contact all that time and ended up with a fabulous trip. I have used Zicasso to plan several trips and have never been disappointed. I highly recommend this travel company and Filomena if you want to have a great trip to Portugal.

Luxury Portugal Trip Review: Monsaraz, Tavira, Porto, Mealhada, Alentejo Area, Fatima, Dinner with Local Family, Winery Visit


Beatrice S.
Jun 17, 2022
What a fantastic trip to Portugal! Working with Filomena at our travel agency was such a pleasure. She put together an itinerary that was better and more comprehensive than we could have imagined. We were able to see so much of the country without feeling rushed. The highlight of the trip was having dinner with a family in the Alentejo area. They were perfect hosts and are now lifelong friends. Just seeing how they live, interacting with several of their children (16, 13, 12), having vibrant conversation and incredible Portuguese food let us experience the “real” Portugal.  Our trip was made of experiences. We enjoyed: the different food tours; visiting a cork farm, a winery and the antiquity of Portugal; seeing rugs made, dolls, pottery and tiles painted. Our excellent guides found us so many special places that are not normal “tourist” stops and introduced us to local foods and pastries. The pastry in Monsaraz, the cataplana in Tavira, the bifana in Porto and the suckling pig in Mealhada were all treats our guides introduced us to.I posted pictures every day on FaceBook and the response was amazing. People who have been to Portugal couldn’t believe how many things we saw and experiences we had. Those who have not even considered Portugal have now put it at the top of their list.Thank you, Filomena, and your whole company for making our trip to Portugal a memorable experience.

Portugal & Spain Vacation Review: Barcelona, Lisbon, Azores, Nightlife, Culture, Sights, 10-Day Trip


Julie R.
Jul 13, 2022
Our trip was excellent from start to finish! Figen, Inci, and Aslihan worked with us to plan the trip around our interests and made sure everything went seamlessly once we arrived. Our hotels were all incredible, the tours they planned were so much fun and our flights between destinations all went very well. They checked in on us throughout the trip and gave perfect recommendations for places to go and restaurants. 

Portugal Vacation Review: Lisbon, Porto, Algarve, Douro Valley, Porches, Coimbra, Winery Visit


Frances L.
Aug 17, 2022
I loved working with this travel company! Filomena and George were so easy to work with, completely understood what we were looking for and made us feel very heard while traveling by answering all our (sometimes silly) questions immediately. From their local tour guides to hotel/excursion recommendations to excellent drivers, you can't go wrong with Experience Portugal!
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