Lenny's Travel Agency
Based on 152 reviews
We were fortunate to be connected with Lenny and his crew at the travel agency for our family vacation to Thailand and Cambodia. Lenny helped us to design a trip full of wonderful memories and experiences of a life time. Lenny’s expert knowledge of this part of the world and his attention to detail created an itinerary that was customized and personalized for our interests and priorities. He took the time to design a trip that accommodated the needs of a family travelling with a 12 year old. He was extremely organized and detailed with everything from planning through execution. He and staff communicated very well and were always accessible to answer questions.The travel agency took care of all intra-trip flights, hotels, transfers, guides, drivers, excursions and visas. Every single pick up, meeting time, and activity went as planned. The moment we stepped off the plane there was a driver to pick up or a guide ready to take us on our next excursion. I’m not exaggerating when I say there was never one hiccup or miscommunication. It all went so smoothly. The hotel choices were exceptional. The guides, so knowledgeable, providing an enriched experience of the local culture.Our son loved the guide in Bangkok as he was interesting, fun and engaging. I would also like to extend a special shout out to our guide in Cambodia. He taught us so much about his country and went out of his way to make our time there very special.
Vinh's Travel Agency
Based on 104 reviews
We have just returned from the most incredible visit to Vietnam and Cambodia! Vinh and his entire staff at our travel agency could not have provided a more sensational and well-organized experience. When we first envisioned Southeast Asia as a destination, I approached several companies. We are very well-traveled and had certain expectations and desires in mind. Vinh, was not only the most responsive and understanding of those desires, he was also the most affordable! For 18 days we had outstanding English speaking guides, excellent drivers and the kinds of adventures that we will always remember. They arranged all our hotels, in-country flights and tours. Visas were procured as well as fast-track customs/immigration processing. There was nary a glitch nor a hiccup along the way. This travel company is a professional and reliable organization that we cannot recommend enough should you consider traveling to Vietnam and/or Cambodia. And you SHOULD absolutely consider it!!
Allison's Travel Agency
Based on 25 reviews
Excellent planning and execution throughout the trip. Allison did an excellent job guiding us through the planning process and made many great suggestions for our first trip to India. I don't think our wonderful trip would have happened without her assistance. All of the hotels were terrific, the local staff was excellent and professional and dealt with the inevitable last-minute changes with grace and helpfulness. The local city guides and drivers were excellent and when my wife got a cold and a bad case of "Delhi belly" they were very caring and thoughtful. Highly recommended!!If you decide to go to India do NOT miss going to an Aarti (a religious ceremony) on the Ganges River in Hardiwar. You will never forget this.
Suzie's Travel Agency
Based on 152 reviews
I thought the logistical planning of the trip was excellent. I was met at each airport gate, taken through customs quickly and met upon exit from the airport. This part of the experience was exceptional. I traveled to Thailand and Cambodia where the hotels selected for me were good, not great but am not quite sure what were the alternatives. The only negative I would say is that the explanation of the tours that were selected were a bit misleading and in some cases just not necessary. The amount of walking required was very understated as well as the amount of time we spent in traffic after completing a tour which terribly frustrated me. Honestly, if I had been told up front, I may have decided not to do the tour but in any case, it would have been my decision. But that is the reason I gave a rating of 4 vs 5 as the trip was fairly expensive and I should have been told about the extensive walking and traffic delays. Suzie was good and responsive in the planning again I would have appreciated more info up front on the tours.
Jeremiah's Travel Agency
Based on 75 reviews
Amazing Experience. Just arrived home from our month-long trip to SE Asia (Vietnam, Cambodia and Thailand) and could not be more thrilled with how things went. We worked closely with Charles, whose expert knowledge of this part of the world and client-focused attention, created an itinerary customized and personalized for our interests and priorities. This is a service-oriented organization demonstrated from planning through execution. Charles and his staff (special thanks to Bruce!) took care of all intra-trip flights, hotels, transfers, guides, drivers, excursions and visas. The hotel choices were terrific. The guides, so knowledgeable, provided an enriched experience of the local culture. Special shout out to our guide, who guided us through the north of Vietnam. This travel company is a top-notch organization.
Ambrose's Travel Agency
Based on 29 reviews
We worked with Ambrose at this travel company and had an amazing trip to Cambodia, Vietnam and Thailand. We were planning our trip around a wedding in Khao Lak, Thailand, and were looking to squeeze in a lot in the week and a half before. Working with Ambrose and his team was so easy from start to finish. Ambrose is super responsive which was something I noticed from the moment we were paired via Zicasso. My fiancé and I had a ton of questions which he patiently and thoroughly answered. The only thing we booked ourself was our departure and return flight to the trip and the hotel for the wedding (which was outside our travel with our travel agency). Everything else was handled by our travel team. Our itinerary was incredibly thorough, and included all of our flights and transportation during the trip which was amazing. The itinerary also included information about e-visa applications, local culture and tipping, and other handy information. Ambrose consolidated all of our information into a neat package within the itinerary which was easily accessible online and via the travel App. He was super accommodating when we had to make a last minute change about a month before the trip because the bride changed the wedding dates. While on the trip everything was seamless and we did some really incredible activities. Our local guides and drivers were always on time and waiting when we arrived and for every activity planned. Ambrose and his team were also available via chat in the travel app while we were on our trip. Just one thing to note is that once the trip starts any changes are liable to the customer. We had a minor miscommunication at the end of our trip and did not realize that by cancelling a transportation we no longer required would not be refunded. Overall Ambrose and his team were excellent to work with and we had an incredible trip. I would definitely recommend them and would use them again if/when we take another Asia trip.
Hien's Travel Agency
Based on 1 reviews
Our trip to Thailand was amazing! Everything was planned perfectly by the agency. Pickup from the airports was on time and our tour guides were beyond spectacular. The knowledge they presented during our tours and drives was very helpful. The lunch places they took us were absolutely delicious! Def will refer our friends and family.
John's Travel Agency
Based on 158 reviews
We have booked several trips through Zicasso, and the service we received this time was absolutely up to the standards we have come to expect. Our trip included Vietnam, Laos, and Cambodia. In each country we were paired with a guide and driver who took excellent care of us. (As an aside, we must say that our Hanoi driver, was superb in safely navigating that city's crazy traffic.)Ms Pham, our trip planner, was patient and revised the itinerary on several occasions to meet our needs. She went out of her way to contact an airline that had issued tickets with our names incorrectly listed. She gave good advice about the itinerary as we worked things out. We especially appreciated the agency's "no hassle" airport service in obtaining visas and getting us through Immigration quickly because we travelled with carry-on luggage and thus were able to zoom through airports.The only slightly negative thing I would say is that our itinerary had nothing planned for the afternoon and evening or our arrival in Cambodia, and nothing for the following morning. That afternoon and evening were packed, and the heat was terrific, so we found that day exhausting. To be perfectly fair, we are largely to blame because we should have noted that we had too much leisure followed by a lot of activity, but I wish the agent had suggested that the food tour occur on the evening of our arrival in Cambodia.Everything else was exceptional: great hotels, excellent drivers, guides who seemed not only knowledgeable but genuinely concerned about us, and activities perfectly suited to our desires. I would recommend this agency without hesitation.
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Thanks Ambrose and to our travel agency for our trip organization. Everything went off without any complications, except my daughter’s AirPod left in Vietnam hotel. We spent two fabulous weeks in Southern Asia, starting in Vietnam and ending in Thailand. Both countries were amazing. The two nights cruise in Halong Bay was perfect to appreciate the beautiful view of these world wonder.
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Thank you so much Ambrose for our family vacation planning and I’ll be sure to reach you again for our next Asia trip.
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