Thailand and Vietnam Travel Agents & Reviews

From the initial contact to our final goodbyes, the travel agency and its associates were there for us. We had a two-week tour, covering North, Central, and Southern Vietnam and a total of three different guides, one for each part of Vietnam. Each guide lived in or around the area, and the owner of the company also resided in Vietnam.

Setting up our trip was as easy as making a simple request with zicasso.com. I was contacted by the owner of the travel agency, Vinh, and the trip was set up within a month. They took care of all the scheduling, domestic flights, transportation, tickets, booking excursions, and our visas for Vietnam. We truly got to enjoy our vacation because we didn't have to worry about planning. They listened to what we wanted to do for our vacation and made it happen. Even during the trip, if we changed our minds and wanted to venture somewhere different, they made the appropriate updates to our schedule.

We have zero complaints and nothing but compliments for this company considering our trip. We made lifelong memories and friendships with our three guides. They were professional, accommodating, and very personable. We enjoyed spending most of our day with them and learning so much about culture, history, and food.

The places we stayed and the places we visited were perfectly chosen, and we enjoyed them very much. We would definitely book with them again for Vietnam and possibly even try other locations that they offer.

The places selected for our trip (Thailand and Vietnam) were beautiful and we experienced diverse activities. Our hotels were all outstanding: gorgeous rooms, great/responsive services, yummy included breakfasts. The guides they found were so informative and helpful; they really went above and beyond to connect and engage us. The drivers were very safe and we were amazed at their ability to navigate those busy city streets! We felt that the travel agency really understood what we were looking for on our trip. We do wish the itinerary was a bit more detailed for our Type A personalities. We had to ask for additional information on start times, once we got closer to the date, for the activities included.

Everything honestly went off without a hitch. We had an enjoyable time, and we always knew what was happening. If there were any questions, we had the answers quickly! Overall, I can’t see why we wouldn’t use them again for any future trips in the region.

The trip was fun and exciting and went very well. The guides chosen were very knowledgeable and attentive, and logistics good. Suzie and the team were all very attentive.

From start to finish, the entire process of working with the travel company was exceptional. Many thanks to Vy, who responded quickly to emails despite the time difference and worked with me and my family for several last-minute changes to our original plans. Guides in both countries were friendly, punctual, and knowledgeable. Accommodations were lovely and in great locations. 

It was particularly helpful that the travel agency has offices in these countries, as there was always a contact available to support. I received WhatsApp messages immediately upon arrival in Bali and a guide to navigate through the airport, which was invaluable. We would definitely recommend the travel company to anyone traveling to this area of Asia.

Although I was pretty late in getting started on the planning for this trip, Kevin at the travel agency was fantastic in putting together an itinerary that perfectly matched what I was after. Kevin responded in a timely fashion to all of my inquiries, and my family was able to focus on enjoying our visit without having to worry about the details. Kevin took care of everything! Kevin engaged excellent tour guides and drivers for our trip, and the hotels he booked were wonderful. I highly recommend Kevin's services for anyone traveling to SE Asia, and I plan to go back to him for any future trips to that area.

Our experience with this travel company was exceptional. We couldn't be happier. The process of setting an itinerary was enjoyable as our travel agency provided personal attention to ensure we planned the trip we wanted and responded quickly to several requests for changes in both location and activities. We definitely felt a connection with our representative.

Once we started the trip, our accommodations were stellar, our guide an absolute treat, and our driver kept us safe in the chaos that is Hanoi traffic. The itinerary spanned the gamut of food, culture, history, and sublime geography. The individuals we worked with from the travel company were courteous, responsive, knowledgeable, and a joy to deal with.

We are very much looking forward to another trip with them in the future.

This was an excellent company to work with. We would recommend it to all. However, I want to preface this review by stating that this trip was planned back in January 2020, prior to the challenges posed by the global health situation, and that this trip was postponed three consecutive times, extending over three years. Our original travel planner left the company and a new one was assigned to carry this trip to completion. She did a great job. 

The goal of our trip was based on cultural aspects and engaging with the people of the countries we visited. Despite the setbacks, this was a good trip. Of course, there were several instances beyond everyone’s control that caused it to be less than stellar. Weather conditions and pollution were significant issues. We didn't see the sun for 30+ days. Additionally, changes due to the global health situation impacted the trip significantly. 

However, the explanation of events and the proposed itinerary were far more glorious. It wasn't bad, but it was different. However, all in all, it was a great trip nonetheless. Yes, we would recommend it to all.