We had a wonderful experience working with Lenny and his team. From the very start, Lenny offered us a customized experience. He took the time to get to know our likes and dislikes, as well as our travel style. Lenny was always available to communicate, even with the 11 hour time difference we had from him in our hometown. Lenny and his team spent countless hours tailor making our trip to be exactly what we had dreamed of. He was quick to help us make changes and offered a variety of suggestions and recommendations. When we arrived in Thailand, everything was taken care of for us from start to finish. From airport transfers to drivers to tour guides to snacks to anything we could imagine, it was all taken care of. Lenny and his colleague Tiger were available via text the entire time we were in Thailand and checked in daily to confirm pick ups, tour times, and to check to see if we needed anything.Show More
Our 4 week honeymoon through southeast Asia was incredible! Our travel company had every detail planned for us as we traveled around 5 countries and 12 cities. All of our flights and transportation were handled and we had a private tour guide in every city waiting for us on our arrival. No stress over any details the whole time which was amazing. If we needed anything changed, they were able to accommodate us also. I would highly recommend them for a trip in southeast Asia.They worked with us to plan the exact type of trip we wanted, which was very adventurous with a little relaxing mixed in throughout.Show More
First, the travel designer planned an amazing trip for us to Belize - great locations, activities, etc. Second, the designer and her team were very helpful and responsive! We went in January - when Omicron was surging. We were panicking about seeing if we change the dates, what happens with our travel insurance during different points of our trip if we do get Covid, etc. They helped field alllll of our questions with compassion and kindness - if we were driving them crazy they never showed it to us. Third, they were helpful and responsive even when we were on our trip. They helped reorganize some excursions on our behalf due to inclement weather in the forecast. Fourth, they were very organized and emailed/mailed us all the documents we needed, etc. and loved the personalized website they created for our trip. Lastly, it was great our designer reached out afterwards for feedback on our trip – I definitely recommend them, and look forward to working with them again in the future!Show More
We had a great trip up until the last 4 days or so. This was no fault of the travel company but it was cut short buy the coronvirus. We started our trip near the end of February and the virus was somewhat limited to China and didn't seem to be a problem in the rest of the world. In fact, starting our Vietnam tour in Ho Chi Minh we found most of the attractions not very busy.We did kind of semi custom trip with it starting in Ho Chi Minh, going south to the Mekong Delta and then over to Cambodia. The hotels were very good in the first 2 stops but in Cambodia (Siem Reap) we had probably the best hotel I have ever stayed in. The hotel by the Siem Reap river was exceptional with a couple of extras I had never seen before. Free laundry and a free massage (daily). The people in this hotel were also very friendly and helpful. Our next stop in Hoi Ann was a very nice stop as well. We spend a few days seeing the sights (a tour of Marble Mountain and a great Vespa tour around the countryside in Hoi Ann) but we also stayed in a hotel by the sea so we were able to add in a beach type vacation. The next stop in Hue was also very interesting seeing the Citadel. Also had my favourite lunch here at a french style restaurant.Going up to Hanoi we noticed things were changing as we couldn't do the tour of Ha Long/Lan Ha Bay. The government was closing tourist areas as the virus was spreading rapidly in the world. We did go down to Ninh Binh to see that area but temples and attractions were closing there as well. We changed our flights but almost got stuck at a hotel due to a potential virus spread in the hotel. Thankfully, the tests were negative and we were able to leave on schedule.The last few days required a number of changes to our plans as things were quickly and unexpectedly closing around us quickly. As you can imagine this caused a great deal of stress not knowing if we even be allowed to leave. All this required us to rely heavily on our travel planner of this company. We had to change tour plans, hotel reservations and even meal plans. I am so thankful that we got the advice, changes and support when we needed it. Not sure that a tour guide from back home would have been able to help us to the degree that we received from our planner. Overall it was a great vacation. The guides, drivers, attractions and hotels were all top notch. We were able to adjust the pace of the vacation for it to be relaxing as well as interesting. Unfortunately, things beyond our control forced us to cut it short.Show More
Very accommodating. When they made a scheduling error they willingly paid the difference. Their hotel choices were excellent. The itinerary could have been better. 2 days on a boat that was boring. Not enough days in Luang Prabang. Too many long drivers especially 8 hour drive to Plan of Jars. Fortunately I changed their recommendation and flew out.Show More
The tour company did an excellent job in designing and organizing our 16-day trip to China. The trip planner's recommendations for sightseeing and hotels were perfect !The tour guides who the tour company assigned to help us were all very knowledgeable about their local areas and Chinese history and culture. They were able to discuss China's past and present with great expertise. All of the tour guides from the tour company were extremely nice and highly competent people who took great care of my wife and I during our tours and they were really great during the lunches that the tour company booked for us.The tour company's personnel were very responsive - they immediately dealt with any changes or additions to the planned tours and they made excellent suggestions about additional available sites and options in each area.Show More
We had a terrific trip but I feel compelled to only give this tour company four stars because of the difficulties we had in the planning stage. We quickly signed a contract with them based on an itinerary and hotels they proposed and then they told us that most of them were booked and offered alternatives, some of which were not equivalent to what was initially in their itinerary. We eventually got it straighten out with the help of zicasso customer service. I might also add that once we were en route, we had an excellent trip. Great guides, great experiences, lovely hotels and just about everything was executed well.Show More
This trip was planned and executed exceptionally well. We were disappointed that our original trip which we planned with this travel company to Indonesia was cancelled because of Covid in 2020. We rebooked the same trip for 2021 and had paid a 25% deposit. That also got cancelled because of Covid. By 2022 our travel desires had changed. We had airline tickets for the Indonesia trip that were about to expire and we didn't want to lose those. We also had our 25% deposit with our travel agency which they were nice to carry over. So instead of Indonesia we decided to go to Dubai in Feb 2022 to see their amazing architecture and to attend the World Expo which was ongoing at that time.Wow! Our travel agency's rep, Laura, worked very closely with us to convert our 25% deposit (plus a bit more money) into this divine trip to Dubai, and we were also able to use our airline vouchers. We could not have been happier. She listened to us, adjusted when need be, booked everything for us, and the trip was very memorable. I have recommended our travel agency, and Zicasso, to the 250 members of our camera club during a presentation on travel. I will always come first to Zicasso, and this travel company when appropriate, in the future.Show More
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Thailand & Vietnam Family Travel Review: Chiang Mai, Phuket, Bangkok, Hanoi, Elephant Sanctuary, Mae Wang National Park
Family TRIP TO VIETNAM & THAILAND
Thanks Ambrose and to our travel agency for our trip organization. Everything went off without any complications, except my daughter’s AirPod left in Vietnam hotel. We spent two fabulous weeks in Southern Asia, starting in Vietnam and ending in Thailand. Both countries were amazing. The two nights cruise in Halong Bay was perfect to appreciate the beautiful view of these world wonder.
We enjoyed a lot, specially our kids, the full day at Mae Wang national park in Chiang Mai and the elephants sanctuary, feeding the elephants and the river bath. We loved Thailand Buddhist temples and Phuket beaches, specially Maya Bay and Pi Leh Bay lagoon. The Phang Nga Bay afternoon kayak experience was amazing. Finally thanks to our guides in Hanoi, in Bangkok, in Chiang Mai and in Phuket. They were very professional and knowledgeable. All the drivers were great and everyone was timely. The hotels you recommended in each cities were fabulous.
Thank you so much Ambrose for our family vacation planning and I’ll be sure to reach you again for our next Asia trip.
Jorge and family San Juan, Puerto Rico
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