The travel company was an amazing company to work with. From the planning stages to execution, everything was so smooth and well thought out. They worked with us to figure out exactly what we wanted out of our trip, and were able to answer all our questions and provide recommendations. While actually on the trip, everything was 100% smooth. The tour guides and drivers were prompt - everything was on time. Our tour guides were absolutely incredible - the travel company definitely seems to partner with the best - the guides were friendly and knowledgable, they really seemed to be able to answer any question we had about the history or culture that we were learning about. It was amazing to be on a tour with just us and the guide - such a personalized experience. Our drivers will similarly friendly, punctual, and knowledgable. The vehicles were very comfortable. The hotel choices were excellent - great locations and amenities.Show More
Our trip to Spain and Portugal in November 2021 was AMAZING in every detail starting with the travel designer who organized and planned everything of our trip. The designer was spectacular because he wanted to make sure we had a fabulous trip! He did exactly what we wanted and we saw everything we had wished for and made it always the best!!We had such educated tour guides and superior drivers that were always on time and helpful.We were taken care of our entire trip and the travel designer was ALWAYS available if we needed anything!! I highly recommend and cannot say enough positive things about our travel designer and his team! Next time I hope to meet the designer because I feel like he is a friend!SPAIN AND PORTUGAL ARE BOTH WELCOMING COUNTRIES!!! Happy Travels!AshleyShow More
Our travel planner was great to work with and was available at any time. All the drivers and guides were great and on time. For the most part the accommodations were nice. I do feel for the cost I was expecting a bit more. My only negative comment would be the hotel in Granada which I have relayed to our travel planner. It was truly horrible. The staff upon arrival was very unfriendly which didn’t help once we got into the awful dirty rooms. The breakfast was a joke as well as congested since they share it with the adjacent hotel. We were happy to get out of there.Show More
The trip was well organized and the travel company was responsive to my requests. The hotel selection in Lisbon was excellent--great location, outstanding service and well appointed rooms.The tour guides were top drawer, punctual, professional friendly and knowledgeable.Show More
The trip was completely seamless. We were met as scheduled at every meeting point throughout the trip. The car types were as promised and the drivers professional at all times.All the guides that we toured with were the best I have been associated with and are highly recommended. The hotels were 4 stars or better, clean and well-appointed. The superlatives that come to mind when I think of this travel company are precise, professional, creative, knowledgeable communicative and 100% dedicated to the customer's needs and wants.Show More
This was our first trip using Zicasso and the experience could not have turned out better. First, the agents that they recommended were attentive and experienced in their efforts to determine what we wanted out of our trip and to make it happen to meet our expectations. The most difficult part of the planning process was having to make a choice of which agent to choose. They were both excellent in their planning and their proposals.We chose a travel designer at this travel agency to be our agent and we really needed his expertise to make this trip happen without a problem. It was planned for the spring of 2020, but of course the Covid 19 pandemic changed everything. Our agent was there with us throughout the complete experience. We finally were able to complete our two-week tour of Spain this September into October. It was as stress-free as traveling could possibly be. He was in constant contact with us to make sure our transportation, guides, hotel, and dining experiences happened without any problems. Would I use the travel agency as my agent again? Absolutely, our travel designer is a consummate professional who has earned my complete trust.Would I use Zicasso again? Absolutely, they not only recommend two agents, but they also assign a contact person at Zicasso to offer help and guidance in the selection process. Once your choice has been made they continue to be in contact with you to make sure that you have an additional resource during your planning process.I have again used Zicasso to plan a graduation trip to Italy for my granddaughter in 2022. I cannot offer a greater recommendation for a company than to be a repeat customer.Jerry G.Show More
Thank you for planning this vacation for us. You did a fabulous job. Travelling with kids requires a lot of mindfulness, but you had it all covered! Every one of your drivers and tour agents were on time, very presentable, professional, courteous and friendly. Each hotel was centrally located to the main attractions. This was my first time booking with Zicasso and I'm absolutely going to do it again. I had zero stress on this vacation as you handled it all. We dealt with the travel designer in Barcelona and every time I reached out to her on my trip, she was quick to respond. While booking the trip she listened to what I wanted and worked around it make sure we got it done. Thank you.Show More
The trip was wonderful and our travel designer made it even better. She helped us with lost baggage and then stayed on top of our trip to make sure it went smoothly. The hotels were nicely located in the cities and the guides were knowledgeable. In some instances, a microphone and individual earplugs would have been beneficial. We saw the appropriate highlights of each city and had the time to explore on our own if so desired. It was well planned by the designer.Show More
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Travel Review: Spain & Portugal Luxury Vacation, Culture, the People
Our trip to Spain and Portugal in November 2021 was AMAZING in every detail starting with the travel designer who organized and planned everything of our trip. The designer was spectacular because he wanted to make sure we had a fabulous trip! He did exactly what we wanted and we saw everything we had wished for and made it always the best!!
We had such educated tour guides and superior drivers that were always on time and helpful.We were taken care of our entire trip and the travel designer was ALWAYS available if we needed anything!!
I highly recommend and cannot say enough positive things about our travel designer and his team! Next time I hope to meet the designer because I feel like he is a friend!SPAIN AND PORTUGAL ARE BOTH WELCOMING COUNTRIES!!!
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Portugal & Spain Trip Review: 11-Day Tour of Lisbon, Sevilla, Cordoba, Barcelona, Porto
My October 31, 2021, 11 day trip to Portugal and Spain was truly a delightful experience.
Rosa, our travel specialist, was a pleasure to work with.
Her level of knowledge and responsiveness were both exceptional and her honesty and integrity were obvious in our interaction. All of these attributes were very much appreciated.
During this post-pandemic period, her patience with all of my concerns was something that we needed to put us at ease around unknown issues with testing, country requirements, and/or possible restrictions.
The only thing that could have been better was if we had just some more alone time and a day or two less activity than we had
I thought the schedule looked good but it turned out (or we discovered) that we like some more downtime or a day or two without any guides or time constraints for us. At the end of the day, we had great, well-located boutique hotels, wonderful drivers, excellent guides, and the confidence of an extremely responsive travel agent.
I definitely recommend our travel specialist as an agent for your trip to Spain and Portugal.
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At the end of 2019, we began working with this travel agency to plan what was to be a "milestone" birthday trip to Spain and Portugal in March 2020 for my husband. Little did we know that we would not take this trip until September of 2021. Our original departure date was to have been March 18, 2019; we had to cancel the trip four days before departure due to the pandemic. We were uncertain of what to expect from the agency since the trip was paid in full. To their credit, and much to our relief, they assured us that they could re-book the trip for a later date. As it turns out, the agency would re-book this trip three times before we were finally able to travel, demonstrating an exceptional level of integrity, commitment, and service.
Our long-awaited trip was spectacular!! The itinerary was carefully crafted and customized based on our needs and interests. My husband taught photography for many years and continues to enjoy the hobby; routes, stops, and destinations were selected with this in mind. The support we had from our travel company before and throughout our trip was outstanding. Communication by phone, text, and email was always timely. The agency utilizes a travel application which we downloaded onto our phones; this included our full itinerary, names, and contact information for each of our drivers and guides, tickets and vouchers for all our hotels and activities, QR coded for convenience, plus other helpful information (restaurants, etc). The agency checked in with us several times during the trip to see how things were going (the answer was always GREAT!), they even arranged for the two COVID tests we needed to have during the trip. Everything went perfectly, as planned.
Spain & Portugal Trip Review: Luxury Tour of Madrid, Barcelona, Granada, Cordoba, Sevilla, Algarve
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