Travel company is amazing. We were always very well taken care of. We always felt as though they knew exactly where we were and offering assistance every step of the way.Very easy to communicate with them through phone messaging.Magnificent service.Show More
If you're looking to have one of the best experiences in Portugal you must work with José and his team at the travel company. Full Stop. José and his team went above and beyond at every step of the way from putting together an elaborate and thoughtful 9 day itinerary to arrange and reserving all bookings. José and team were available 24/7, extremely responsive and checked in with us often. José and team continuously surprised and delighted us at every step of our amazing honeymoon. There are so many amazing things to say about the travel company but will just say they are truly "white glove" service.As this was our honeymoon we wanted to do a bit of everything and the company made that a reality. Accommodations were fantastic, especially the Suites & Villas in Ponta Delgada on Sao Miguel Island, definitely a great way to spend a romantic getaway. We loved all the restaurant suggestions that were made. We never ate at a bad place. It was helpful to have multiple suggestions so we could pick and choose what we were feeling that day. The company was prompt with helping us to secure dinner reservations even if it was a last minute ask. Overall we had the best time and would return in a heartbeat. We definitely will be using the amazing team at the travel company to book our next Portugal adventure!Show More
Ana and her team from this travel agency made our first international family vacation absolutely magnificent! Ana in particular was patient and attentive from the moment I started describing what my family wanted to see and do on this trip. She helped curate an itinerary that was enjoyable for not only my wife and I, but also our 3 children ranging in age from 6 to 12. Her attention to detail was evident the moment we arrived, where she made sure our airport transportation provided a child seat for our 6 year old, to the moment we departed, where she arranged breakfast-to-go with the hotel for our early morning flight. Working with our travel company and their amazing network of tour guides made us feel like we had (very knowledgeable) friends taking us around the country. The end result was an unforgettable vacation for us!Show More
Ms. Filomena with this travel company was the most exceptional travel agent I have ever met! From the very first planning date to the very last minute that I have spend in Portugal, she was truly incredible, professional, kind, and extremely accommodating. She was always in touch with us to see if we need anything at all. Every step of the way was perfectly designed and planned. We did not have to worry about anything at all. All hotels, restaurants bookings, tours and transportation was well taken care of by Filomena and her amazing crew!! This made our trip most unforgettable and memorable! This made us want to come back and visit more incredible places in Portugal. And we will use Filomena over and over again. We already highly recommended her name and her company to a friend of ours! We also will be using Zicasso for any of our future travels. Their customized and personalized service is exactly what we like and prefer and enjoy!Show More
Our family had a wonderful trip to Spain in late May and Early June 2022. Lalo from our travel agency was extremely kind, helpful and patient as we worked together to define an itinerary for our family. He provided great insight as we considered the specific cities we wanted to visit and made good recommendations based on taking the time to get to know us and our interests. He always followed up very quickly on any actions he took and emailed or texted the information back to us. In addition, Lalo was a tremendous help when two of our family members surprisingly tested positive for COVID and we could not return to the U.S. as planned. Lalo helped us extend our trip by a few days, found us a hotel (when all hotels in the city were sold out) and arranged for us to get additional COVID tests a few days later and new transportation to the airport. He took the time to make sure we were well taken care of, even though our itinerary with our travel agency was technically complete. Lalo did not request any additional fees for these extra services.I would highly recommend Lalo and this travel company for anyone considering a trip to Spain or Portugal. Having someone who is a local (based in Madrid) with great knowledge of the country definitely beats a company based in the U.S. (or another home country) who may have visited Spain a few times.Thank you again, Lalo - - we loved your country and hope to return to visit northern Spain next time!Show More
The guides were awesome....for the most part. Well-informed and personable....responsive to needs and questions. Would have liked a hotel closer to water and/or 'action' Better reviews/evaluations of restaurants needed. On days we were on our own suggestions for restaurants would have been appreciated. Needed better communication and follow thru when one of our flights was canceled which meant... when we finally did reach our destination ...our ride was no where to be found. Then had to catch a taxi of which there was 3 outside but did not return for another fare.....left us with a wish and a prayer. With our return flight on June 12 we should have ne notified by Zicarro and/or Hotels that the negative Covid test to reenter the US was lifted at midnight that day.... saving us from finding a testing spot and the cost of test. We were fortunate that a friend had made us aware of this development. Our final guide on this trip when asked if the airport had a testing facility....said it did not.....when in fact there was a testing spot at airport. Very irritating he gave us wrong info.Show More
This travel company was detailed, attentive and listened to my needs for my week long trip to Spain and Portugal in July 2022. They were extremely knowledgeable and I chose them to plan my trip because they were local to the area I was visiting. I planned my trip on email and surprisingly, they were able to address all of my questions and concerns. They took care of all transportation, logistics, accommodation, guides and entries to the major sites on my itinerary for my private tour for 2. Contact info for all guides and drivers was provided to me proactively and on time. Things went extremely smoothly once in Spain and their team on the ground was punctual, professional and knowledgeable as well. Thanks to Albert and Jordi for planning a truly memorable trip. Planning things on my own would have been a real challenge and a completely different experience. We had a fantastic time and didn't need to worry about a thing. I would recommend their company without hesitation!Show More
I booked last minute and they were wonderful helping to answer my last minute questions. From a service perspective, they were very attentive. For what we paid, I thought we might have a bit more attention to detail. I only mention this so for those that are extremely picky and have true luxury expectations, please note that this wasn’t the level of luxury I was used to. It was totally fine and we enjoyed ourselves, but my husband and I kept saying that if “such and such came” this would not make them happy. For example, the one bike tour along the river. We put the air in our tires and fixed a chain before we took off. We didn’t mind, but we know plenty of people that would have complained if they had to do that.Show More
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Our trip to Spain and Portugal in November 2021 was AMAZING in every detail starting with the travel designer who organized and planned everything of our trip. The designer was spectacular because he wanted to make sure we had a fabulous trip! He did exactly what we wanted and we saw everything we had wished for and made it always the best!!
We had such educated tour guides and superior drivers that were always on time and helpful.We were taken care of our entire trip and the travel designer was ALWAYS available if we needed anything!!
I highly recommend and cannot say enough positive things about our travel designer and his team! Next time I hope to meet the designer because I feel like he is a friend!SPAIN AND PORTUGAL ARE BOTH WELCOMING COUNTRIES!!!
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We had the best experience with our travel agency. From the very beginning Santiago worked with us considering time differences of 7 hours, mostly to his disadvantage talking very late at night. He read our minds from the very first conversation, suggesting the schedule, hotels and overall plans perfect for us. This was a road trip with many kms by car and different cities in Spain and Portugal. Also I had a daughter joining in the middle of the trip and another leaving earlier and he helped us with their itinerary figuring out the best way to accomplish this even buying their trains tickets etc. During the trip itself not only he was checking on us ALL the time, making suggestions for every step of the way and I felt I could write to him anytime with any questions. He was also very knowledgeable about the cities itself, what to visit in and around, what and where to eat, etc. making it a very authentic experience of the places and its culture, avoiding the typical “tourist” traps.
We had some personal inconvenience as one of my daughters and my husband fell sick and ill at different points and he helped us with the different city tour agents and gave us moral support always optimistic.