Jaouad's Travel Agency
Based on 55 reviews
Excellent in the pre-planning stages. Listened and responded to the group's wants and desires. Execution flawless. Great accommodations, fantastic driver and quick to react when we made changes on the fly. Very good local guides provided in each destination that required it. Always got us restaurant reservations and our driver was available to us at any time. Can't say enough about this company. 5 stars well deserved.
Jorge's Travel Agency
Based on 7 reviews
We were exceptionally satisfied to work with Mr. Jorge from the travel agency. He spent a great deal of time with us prior to the trip in order to get to know us by phone and in writing. He did not try to fit us into a one size fits all package. Instead, he attentively listened to our preferences and got a sense of our personas. In so doing he designed our personalized dream vacation. He made sure that our special needs were met. He provided us with first class guides, hotels and transportation.Whenever we needed to speak with him during our trip, he was available to us and responded with patients, grace and humor. Mr. Jorge went beyond his usual services and arranged a vegetarian meal for our flight as well as to reserve a wheelchair for me. He was even able to intervene on our behalf at the Madrid airport when we arrived and could not get a wheelchair that was specifically reserved for me.It has been a great pleasure for us to work with Mr. Jorge. Thank you Ziscasso for recommending this travel agency.Sincerely, Henie Kurzman
Marcus' Travel Agency
Based on 216 reviews
Marcus from the travel agency planned our amazing itinerary. He provided guidence as to when to visit Morocco. We followed his advise and delay our trip on account of Ramadan and Eid. Every attention to details of itinerary was exhibited. He also prepared us with what to expect and discuused with us in great details before we started our trip. His local Morocco team was very helpful. Having same guide and Driver is a great idea. They were excellent, open minded and very knowledgeable and trustworthy. They became our Moroccan family.I am BK amputee and for me Marcus arranged shower chair and that helped a lot.I did talk to Zicasso and another travel agency for our visit to Morocco. I am glad I decided to go with this one. I will definitely recommend them to all my friends and relatives going toMorocco.
Lalo's Travel Agency
Based on 36 reviews
We can’t say enough good things about our experience working with Lalo and the travel agency. After several phone conversations with him, it felt more like a friend was arranging a memorable trip to Spain and Portugal for us rather than a travel specialist. All we had to do was schedule our flights to and from Barcelona; Lalo took care of everything else. He paid very close attention to everything we requested, made suggestions for alternative/additional places to visit and provided us with a very detailed proposal. We could not have been more pleased with the results, and we could not have developed as good a program on our own.During the trip, everything went as planned, and from time to time, Lalo checked in with us to see how things were going. The hotels were all excellent, transfers/drivers on time, and guides knowledgeable and engaging. The one time we needed assistance at a hotel, it was taken care of immediately. We felt that Lalo took a personal interest in making sure everything went well on our visit to Spain and Portugal. He specifically requested particular guides in many of the cities and locations we visited and even arranged to meet us for ice cream while we were in Madrid. Lalo was a blessing to us. If we were to rate the trip on a five-point scale it would be a five. If we were to rate the personal services he provided through the travel company, it would be six on the five-point scale. We had a fantastic time and were able to see a great deal of Spain and Portugal in a relatively short period of time.
Ana's Travel Agency
Based on 248 reviews
We had a wonderful trip to Spain with the help of Ana and Sara from our travel agency.Both Ana and Sara responded quickly to our many questions and made all our Hotel Reservations in lovely Hotels and most of our dinner reservations. We had incredible meals!They also arranged all the tours/guides that we wanted. All of our guides were amazing. They had great knowledge and were very kind. They also provided us with directions to every Hotel and every Restaurant.We can't say enough about how well our trip was planned and the kindness of both Ana and Sara.We will certainly use their Company again when we return to Spain.Call them/email them! You won't be disappointed!Mary Ann M.
Emily's Travel Agency
Based on 74 reviews
Emily goes far and beyond! Our trip was wonderful and free of any stress and worry as Emily handled everything. If there were any questions, whether prior to the trip and during, she responded immediately. When we needed more time at a location, she took care of it and let the driver know. Not only this, but all her recommendations, itinerary, reservations (hotel, tours, restaurants...) and visits on our trip to Spain were amazing. The tour guides and drivers selected were wonderful too. She even reserved our train tickets and flights within Spain. This was such a special trip that I wish Emily could plan all of them!!! The pricing was reasonable too, especially for all that we were provided. She is so great that we already recommended Emily to my sister and several friends. Emily gets an A+++++. Words cannot even express how appreciative my family and I are! Thank you so very much Emily for planning such an amazing, special, memorable vacation for my family!
Manlio's Travel Agency
Based on 76 reviews
We were very impressed with the professionalism of the company to help make this a very successful vacation. We had several options for companies, but chose this onebecause of our interaction with Manlio. He helped us design the program by understanding ‘who we are’ and what our goals were. We could tell the company really listened to us. The driver/guides were always on time and professional and treated us like VIPs. This trip occurred during our anniversary and my birthday and the nice touches like have a bottle of Cava and chocolate strawberries waiting at our hotel room made us feel welcome.
Samuel's Travel Agency
Based on 455 reviews
Foremost, the travel agency provided all services promised and contracted. They are an honest and transparent company and show concern for their customers. Thank you Samuel and Paloma.I was very impressed with the tour guides provided. All were knowledgeable about the cities and museums I toured them with. All are experts in the art, architecture and culture and history of Spain. I learned so very much from them. And all spoke excellent English, which was appreciated since, sadly, I do not have much knowledge of the Spanish language. Thank you to all our guides.All transfers from/to airports, hotels, and train stations were prompt and efficient. I also very much liked the hotels selected. They were clean, safe, provided good service, and excellently located. All in all, this travel company provides an excellent service and provided excellent value. This was my first journey to Spain and I am determined to return soon. Thank you.
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This trip planned by Samuel was fantastic. He was very patient with us during the planning process as we had many emails back and forth and many questions and changes. We were impressed with the arrangements, the drivers and especially the guides.
Our guide was enthusiastic and knowledgeable and however, we didn’t have a lot in common with him to converse over the tapas. We were more than impressed with all of the other guides and especially the last one (perhaps because he was the last and he is mostly in our recent memory) but he was enthusiastic, funny and adjusted to our needs and especially went out of his way to provide an olive oil experience. We felt they all went out of their way to accommodate our needs and interests. We enjoyed all of the hotels but most especially the Sevilla hotel. We did not care much for the Barcelona hotel, due to the arrangement of the bathroom. We felt the service was not as superior, although the front desk personnel were very helpful. The pool on the roof was outstanding but we didn’t have time to use it. We missed having bathtubs in Madrid and Barcelona. The breakfasts were all wonderful and the Riad in Marrakech went out of their way to bring us a breakfast tray at 3 am before out very early departure that day.
There is one thing that always bothered us a bit and Samuel tried to explain it but we wondered why we could not have flown into Marrakech instead of Casablanca and therefore have avoided the long drive to Marrakech and the expense of it and then on departure why we could not have flown from Marrakech to Sevilla rather than going back to Casablanca. While in Lisbon we saw on the flight schedule board a flight going into Marrakech that departed about 5” after our flight to Casablanca??It was great having the What’s Ap group for trouble shooting and questions along the way - I have not had that before with Zicasso and we found it very reassuring and helpful and used it on a couple of occasions. I must say that I always recommend Zicasso to friends who are travellers
At the moment this is all I can think of - if I do think of something else I will contact later.