Charles' Travel Agency
Based on 25 reviews
If you are considering an outfitter to plan a trip to Africa, I cannot express strongly enough how much you should consider this travel agency! I just returned from a 2-week “trip of a lifetime” safari that was originally scheduled to start one-week before the global lockdown. My travel planner had created the most incredible trip to Tanzania to see the Serengeti and then to Rwanda to see the mountain gorillas. I was not sure how they would be able to handle the lock-down given the unknowns of travel for an unknown period of time. The long-term nature of this travel company's relationships with their vendors coupled with the professionalism and integrity of their company resulted in the trip being rescheduled (a few times) without really any increase in costs and at the same exceptional accommodations and itinerary. The camps I stayed at were exquisite (5 star) and gave me such a personal feel of different ways to experience the Serengeti. The personal guides in both Tanzania and Rwanda were beyond my expectations in their knowledge, passion, and dedication to supporting an exceptional client experience. Additionally, this travel company demonstrated at every step of the trip their personal commitment to ensure I felt safe and secure (given Covid concerns/requirements and unfamiliarity with the countries), and supported 24/7 with every question, no matter how small or large. I hope to return to Africa again… and I would ONLY use this travel company. Please consider them… and just give them a call. From the very first contact, I knew this was the company with whom I wanted to build my trip of a lifetime adventure.
Simon's Travel Agency
Based on 117 reviews
Our honeymoon trip to Tanzania and Zanzibar was nothing short of the best trip of my entire life. Everything about this trip was spectacular and our travel company was very helpful throughout the process. We were helped by Andre. Not only was he very helpful and enthusiastic, but he also was very responsive, especially for two people who were very stressed in the middle of wedding planning. He never waited for more than 24 hours to respond, which is fairly quick. I did not have to call him at all throughout our whole trip because it was very well planned and all the information necessary was provided prior to us going. Since I have been back, I have not stopped talking about using Zicasso to plan trips and I also have not stopped talking about going on a safari. Overall, if you have the money to spend and are off from work in early February....GO TO THE SERENGETI! It's a once in a lifetime experience. Our private driver was absolutely amazing! So experienced and he took care of us very well.Zanzibar was amazing! We stayed at a resort (probably the best resort on the island). We were in paradise! Food was great in Tanzania and Zanzibar!Again, best trip of our lives!
Jessica's Travel Agency
Based on 65 reviews
Incredible.Everything was expertly planned.Jessica stood out right at the beginning in our preliminary enquiries, she really listened to us and what we wanted and tailored everything immaculately to fulfill our needs. The travel plans went smoothly, drivers on time, and our safari guide was so informative and fun to be around. Off course there are always a few hiccups like our permit to Arusha national park was not uploaded which meant a very long wait at the gates before we could enter and our flight to Mafia Island, initially 2 flights from Seronera airstrip ended up being 4 flights which we didn’t know, and so this was a long and tiring travel day, had we known we may have chosen Zanzibar since there was a direct flight option from Seronera. The last concern was our flight home, initially 17:30 from Mafia Island but changed to 15:45 which was unfortunate since we had then 7 hrs to wait in Dar es Salam. We were informed a flight change but discovered tgat there was a flight leaving 17:30 so I don’t know what happened there. nevertheless, we still rate our trip highly. I had so many enquiries before the trip and the travel agency was very attentive and helpful and extremely patient wir my many questions. Jessica also checked in with us during the trip which was very nice. We always felt in good hands. We had lovely accommodation and just the best guide.
Kirsty's Travel Agency
Based on 62 reviews
Our trip to Egypt was perfect thanks to this travel agency. They did an excellent job with our itinerary, the trip logistics, our local guides, wonderful hotels and transportation. We saw the pyramids, the Sphinx and all key sites along the Nile. We cruised part of the way and spent a few days at the Red Sea at the end of the trip. There was time to visit a souk and ride camels, take a boat to an island temple and have high tea. It was the perfect balance of sightseeing and relaxation.
Dan's Travel Agency
Based on 119 reviews
Dan and Mandy from the travel agency are absolutely incredible to work with. We reached out for help planning our honeymoon. We didn't reach out in the most timely fashion and were incredibly stressed with wedding planning when we did. I had 1 conversation with Dan and that was all he needed to put together our absolute dream honeymoon. He somehow read my mind in ~20 minutes, made us feel incredibly comfortable traveling to a part of the world we had never been and immediately put us at ease that we were in good hands. Dan and Mandy helped us with every single step to make sure we were prepared for the trip so we could simply relax and enjoy it. They answered multiple rounds of questions and were flexible while providing their input as we finalized the details of our trip. Every detail was handled while we were on our trip and it felt like we had really good friends (with incredible taste in travel that we look up to) on the journey with us. We cannot recommend using the travel team to book your trip enough - these guys will be dealing with us for decades to come.
Tehsin's Travel Agency
Based on 60 reviews
Planning process was excellent with quick response times, amazing suggestions and a tailored experience that was perfect for my group of 6.This travel company ended up giving us an experience of a lifetime and there were very few aspects of the trip we would change.
Kent's Travel Agency
Based on 54 reviews
Absolutely loved my 9 day trip to South Africa that was booked by the travel agency. It was great having drivers to and from destinations, knowledgeable hiking guides, excellent hotel and safari lodge accommodations all booked by the travel agency. The boutique hotel in Cape Town and the lodge in Skukuza were 5 star accommodations.
Daniella's Travel Agency
Based on 58 reviews
The travel agency knocked this one out of the universe! This was our first trip to South Africa, and we had high expectations for our journey. On every turn, our expectations were exceeded with the highest quality, professionalism, and efficiency. Every need was anticipated that we hadn’t even considered. On the few occasions where we encountered difficulties, we reached out to our primary contact, and she responded out of nowhere with a steady solution each time, day or night. Our accommodations were plush and comfortable, the hotel staff we encountered were friendly and supportive, the transportation service was deluxe and reliable, and the airport handlers were helpful and efficient. The food and beverage service was top notch. We lacked for nothing. We felt like royalty throughout our travels to four destinations. We asked for a high-end experience, and that’s exactly what we received: luxurious accommodations, superior service, extraordinary amenities. No one does it better than this travel company! Danni and the team ROCK!!
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My husband and I had one of the most memorable trips. All in all the arrangements made by our travel agency were great. We visited Kenya, Zanzibar and Tanzania national parks. All arrangements were excellent especially the ones in Kenya and Tanzania. I feel Zanzibar could have been better maybe a beach resort as it’s an island as opposed to a room in the city.Our tour guide was fabulous in Kenya, very entertaining, witty and knowledgeable.Our travel agency took good care of us, at no point we felt stranded or left on our own. Our tour guides in Zanzibar and Tanzania were also great. Our guide in Tanzania was amazing, he put in a lot of effort to make sure we did not miss the big 5 and took personal interest in making sure our trip went well and we returned home happy.I would highly recommend folks to book their trip/itinerary through this travel company, they are professional and help curate the trip as per your requirements.A special mention here for the driver of all this Maurice, he is the one who created our itinerary and coordinated our whole trip, he is a true gentleman and went above and beyond to make sure we are satisfied with all trip arrangements.
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February 2021, I submitted a request through Zicasso to plan a group trip to Kenya,Tanzania and Zanzibar for June 2022. I was matched with Maurice. This travel company has surpassed our expectations and provided an amazing experience we will never forget. The camps were top rated, and we had a fantastic time there. In fact, all the accommodations we stayed at were phenomenal. They were beautiful, clean, each room had an amazing view, the staff were very attentive, and the food was top notch. Maurice even planned a few surprises for our group along the way.
Maurice booked all of our in-country transfers (both by car and plane). All we had to do was show up at the lobby of each accommodation at the time specified and everything else was taken care of. Our drivers were exceptional as well. We spent time in Amboseli National Park, Maasai Mara, the Serengeti, Ngorongoro Crater and ended on the beach of Zanzibar. Our drivers at Amboseli had many years’ experience, they were very knowledgeable about all of the animals. Within 5 minutes landing at the air strip, they took us straight to see many of the animals, especially a family of cheetahs eating their prey! Our drivers at the Maasai Mara were great as well. We told him we wanted to see a lots of lions and they didn’t disappoint. On our morning game drive, we saw lions feasting on a buffalo, we also saw a leopard with a vulture in a tree. Our drivers in the Serengeti & Ngorongoro were excellent as well, they took us to all the best locations to capture the animals. We were even able to catch a glimpse of a rhino in the distance. They did their best to ensure we were able to see the big 5 and the ugly 5. We then ended the trip visiting Zanzibar’s beaches, a spice tour & Stone Town.
I highly recommend using Maurice and this travel company for travel tours, safaris and vacations in the future and look forward to working with him again! Asante sana!
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