Kirsty's Travel Agency
Based on 82 reviews
We had an amazing trip. Kirsty and the travel agency were a joy to work with and made the entire process of planning what was a complicated trip seem effortless. From the very beginning, Kirsty listened to our goals, understood our limitations, and was able to create an incredible itinerary. Even when we had an unexpected life event and had to pivot our trip slightly, she took it in her stride and made the necessary changes without hesitation. Trying to visit three countries in one trip seemed ambitious, but with Kirsty's oversight, it happened.
With the exception of the transfer from the Israeli border to the Jordan border, all were seamless. The people we interacted with through the arrangements made by the travel company were wonderful. We did not have a single negative interaction with any of our drivers, guides, or aides at the transfer points. I would highly recommend this travel company.
Maggie's Travel Agency
Based on 1 reviews
Maggie was a great help. We planned a very nice trip to Japan in a fairly short amount of time due to my circumstances. Our travel company helped me when other agencies turned me away, and I was very grateful for that. I recommend them and especially Maggie, who was very knowledgable and helpful! Thanks, I would definitely use this travel agency again and recommend others do too!
Kent's Travel Agency
Based on 69 reviews
The trip was great. We got to see everything we wanted to see, including the big five and the migration of large herds of wildebeests and zebras.
The travel company was extremely helpful. The pre-trip prep was very thorough, but the true test came when I lost my cell phone in Mara towards the end and then our return flight was unexpectedly canceled. So I was stranded in Nairobi with my 12-year-old, having almost no means of communication with the rest of the world, and the rebooked flight was not until five days later.
The travel agency worked with local providers and put together a three-day side trip for us to go to Lake Nakuru to see rhinos, rebooked our local transportation, and made sure a local agent would be at the airport to help us when we departed — and they made all the arrangements within a day. They helped make a really stressful situation a lot easier to deal with.
Murray's Travel Agency
Based on 435 reviews
This trip resulted in the most extraordinary two weeks of my life. Everything, and I mean everything, was absolutely perfect. I had a vision of what I wanted this trip to be and worked with Sherilyn at the travel company to bring that to life. She provided sound advice and created an itinerary that was spot-on.
Throughout the year of planning, Sherilyn was extremely responsive to any questions or concerns I had. I was provided with a very detailed trip itinerary, along with everything I needed to know about traveling to Africa. No stone was left unturned and we were very well-prepared due to all the information provided.
The trip itinerary covered Southern Africa and East Africa. We pulled out all the stops and included as many activities as time would allow. From a helicopter ride over Victoria Falls to a rhino walking safari in Zambia to a hot-air balloon ride over the Maasai Mara in Kenya — none of the activities disappointed.
Every one of the guides we had was excellent. The service we received at the airports, both inbound and outbound, was exceptional. All of the accommodations, including hotels and camps, were amazing and we would definitely stay at any of them again.
This was truly a trip of a lifetime and I don't believe it will ever be outdone. Thank you, Zicasso, for connecting me with this travel company.
Jessica's Travel Agency
Based on 71 reviews
Jessica and the team were excellent. The trip was awesome and the arrangements were second to none.
Charles' Travel Agency
Based on 30 reviews
Our party of six had an absolutely incredible experience with the travel agency. From start to finish, Charles and Sarah demonstrated exceptional expertise and knowledge of Southern Africa (including customs and practices), and had an obvious dedication to making the trip unforgettable. Their knowledge of locales and locations, wildlife, transportation, and the best safari camps was impressive. They listened to our preferences and crafted an itinerary that was perfectly matched with what we wanted from our 2 weeks in Africa.
We saw four of the big five and countless other species in natural habitats, all thanks to the very knowledgeable guides we were matched with. Daily, we were literally a few dozen feet from elephants, giraffes, antelope, lions, leopards, warthogs, buffalo, wild dogs, and cheetahs. The camp tents were exemplary, offering luxury and immersion in the wild. We felt safe, supervised, and pampered throughout the journey. The attention to detail, from transportation to guided game drives, was simply outstanding.
Finally, their communication was flawless. They promptly answered our (many and sometimes silly) questions and ensured we were well-prepared for the trip. They also helped make special arrangements for a birthday dinner. During the trip, they regularly stayed in touch. When our return flight was canceled last minute, Sarah made sure we had accommodations in Johannesburg and London while our airline re-routed us.
We can't recommend this travel company enough. Thanks to their expertise and knowledge of Africa, our safari was a once-in-a-lifetime adventure that wildly exceeded all expectations.
Daniella's Travel Agency
Based on 60 reviews
Our trip to Southern Africa (Botswana and Zimbabwe) was nothing short of amazing! Our travel consultant created a great itinerary and took care of every detail associated with small-craft flights, greetings at airports, etc. The coordination was seamless!
We highly recommend staying at the camps within the reserves as this provides a different experience to the national parks. We felt like we were the only ones there. We were deeply touched by the love and warmth of the resort staff, who go out of their way to welcome you and assist with any needs you may have. Our guide was brilliant, his knowledge, experience, and patience incredible!
This was our second trip through Zicasso and we highly recommend the company for its interest in helping to make our trip a once-in-a-lifetime experience.
Brian's Travel Agency
Based on 5 reviews
The trip was absolutely wonderful. Thanks to our travel planner and guide, we were able to fit so much adventure into 12 days. Communication was always prompt and our planner quickly answered all of our questions leading up to and during the trip. The transfer from our Kenya guide to our Uganda guide was seamless. We had an issue with logistics in the last few days, but our planner helped us solve it quickly.
The only thing I would suggest they do differently: Our communication leading up to the Uganda portion of the trip was with the operations manager. We didn't meet our guide (or know they weren’t the operations manager) until the morning we left for Kibale. It would have been nice to have some communication with our guide beforehand as there were a couple of things on the itinerary (prepared by the manager) that our guide seemed not to know anything about, namely a game drive in Queen Elizabeth Park.
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