Italy and Switzerland Travel Agents & Reviews

My review of the travel company is a mixed bag. When planning our trip the communication with one particular agent was fantastic. Hotels chosen were in very good locations, drivers were always on time and most of our tour guides were excellent and a pleasure to be with. Our biggest disappointment was the complete lack of communication when there was a change in our itinerary. We were following the schedule given to us, waiting for a driver to pick us up to take us to our next hotel and destination, only to find out that there was no driver to pick us up at the scheduled time per our itinerary, because there was a change. However, the travel agency failed to inform us of this change! The agent I spoke to was very apologetic and sent a driver to us as soon as she could. We were communicating with several agents during our trip which leads me to believe that this company is more than likely a bigger travel/tour company. This is probably why there was that failure in communication. Someone dropped the ball. I was given a U.S. telephone number for me to text or call but when I texted no one replied. This happened a couple of times. When I emailed to reconfirm pickup from our hotel to the airport at the end of our trip, I did get a reconfirmation in a timely manner. I was asked to inform the agent who emailed me to inform her when we arrived at the airport just to be sure everything went smoothly. I did so, but did not get any reply at least to ask us if everything else went well… basically to tie up loose ends. Our experience with this travel company was not terrible but it certainly didn’t meet the exemplary standards that we have been accustomed to with our previous Zicasso travel specialists. We pay premium for superb service that Zicasso advertises as luxury travel. Communication is key to delivering this superb luxury travel service. Unfortunately, this travel company was a disappointment in this regard.

 

Overall, the trip design was wonderful and we enjoyed our trip, without having to worry about logistics for our tours and day trips. Only feedback I want to share is the daily communication with the travel designer. It would be best if we could communicate easily via WhatsApp or Messenger if we had issues with a service or questions about the trip. They provided a main number to call. Which sometimes is not working, especially if we are International travellers. Giving us a mainline number does not make it feel personal. Other travel companies in other countries make us feel special by being available through WhatsApp and Messenger. We paid for the services, and it is quite expensive, but we expect more care from the team.

It was the trip of a lifetime. We were extremely happy with the travel company. Veronica helped plan the trip at the last minute, by Italy's summer standards of two months in advance, and was able to seamlessly fulfill all of our requests and more. We are so glad that Veronica recommended Syracuse to us, as we had not planned to go there, and it ended up being our absolute favorite city that we plan to return to.

On the trip, we fell in love with Palermo and Syracuse, and decided we wanted a little more free time in Palermo to make up for a boat day we missed in Capri due to rain. They made it happen with no problem whatsoever.

Their responses to us 24/7 were quick and helpful; we barely had to lift a finger. We loved the team of drivers, guides, and so much more. Everyone was so knowledgeable and truly made us feel at home. They gave us local tips on where to eat and what items to try, and we absolutely loved it and the team in general.

It was an all-around five-star experience that allowed us to relax and enjoy the culture and experience without worrying about the details of planning and logistics. I do not know how we will ever travel another way.

We had a wonderful trip to Switzerland, something we would never have been able to arrange by ourselves. The choice of hotels was excellent, their locations were very convenient, with beautiful views. Included breakfasts were outstanding. 

Generally, suggestions for activities were very practical. The Swiss rail system impressed us with its organization, cleanliness, and timeliness. First-class tickets offer a great transportation option.

Several times we ran into trouble and Bjorn was always there to help us.

Guided tours in Zurich and of Chillon Castle were very interesting. Very friendly people were always ready to help.

This travel company was good, but I wish I had vetted another agency to really know which was the best and offered the best deal.

Robert, the owner of this travel company, was certainly very personable and knowledgeable about Italy and arranged our visits to Barcelona, Spain, Venice, Florence, Rome, and Positano, back to Barcelona and home. We wanted to see the sites, but we were sometimes on two tours a day, which was a lot, but we realized that decision was ours.

All the hotels were good and close to where we needed to be. The best hotel was the one in Barcelona. The hotel, its location, and staff were excellent, and I would highly recommend it to others visiting Barcelona.

After a difficult year, my wife and I decided to visit Italy. It was somewhat last-minute and booking on our own proved difficult. Zicasso provided us with planning options. We decided on this travel company to plan our experience and it was the perfect solution for us.

They listened to our preferences and met all of our expectations. When weather forced the cancellation of one activity, the team at the travel company found an alternative that became one of the highlights of our trip.

The drivers, hotels, and guides they provided met or exceeded all expectations. Yes, we would use them again. Yes, we have recommended this service to family and friends. Thank you for a much-needed and memorable travel experience.

Last year we did a fabulous trip to Tuscany. It was our first time traveling with Zicasso and our travel company. It was an incredible and beyond-expectations trip. So this year we decided to repeat the formula and travel to the Lake Region in northern Italy.

We contacted Zicasso and our travel stylist. She knows us well and this time recommended Lago Maggiore, Lago di Como, and Milano, considering every detail - a perfect mix between quiet and astonishingly beautiful towns, active hikes through small towns, and hidden gems hardly seen by tourists. This private journey was perfect, planned as it was to avoid crowds and ensure we could enjoy the beautiful lake region without missing any highlights. We discovered timeless hidden towns and villas, and wonderful people and culture.

We were guided privately every day through different experiences by amazing professionals who gave us a good rundown in history, architecture, and botanical lessons, as well as time to enjoy the beautiful scenery by ourselves.

Our travel agent's recommendations on hotels and restaurants could not have been better.

We visited Italy in early July and it was the trip of a lifetime. We wanted to see as much as we could in two weeks and Michela planned a fantastic adventure for our family. We had so many fun excursions: private guided tours in Venice, Florence, and Rome; a truffle hunt and wine tasting in Tuscany; and a boat tour and pizza cooking course on the Amalfi Coast. Our accommodations were lovely, ranging from boutique hotels to former palazzos and a rustic farmhouse.

Michela also arranged train tickets and private transfers, which made transit less stressful. One thing that was the most helpful was the travel itinerary Michela provided. It had an overall summary of our trip, a daily schedule on each page, and detailed notes about logistics. Michela also went above and beyond when we encountered some confusion during our trip.

When we missed our connecting flight to Italy, she helped look for other flights. When an excursion was canceled due to the weather, she tried to find us an alternative and started processing a refund right away. When there was a taxi strike in Rome, she advised us about different options to get to the train station. A lot of agents probably would not have answered their phones, but Michela was there for us and genuinely tried to help. She was always prompt and professional, and we would highly recommend her.