Italy and Switzerland Travel Agents & Reviews

Ratings of Zicasso's Service

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Ratings of Zicasso's Service
Travel agent Matteo in Italy

Matteo's Travel Agency

5.0

 Based on 430 reviews

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Destinations:

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Italy

Verified Review

Khristine A.
Submitted on 8.17.2022

The whole trip from beginning to end was excellent. It all started with the planning. We indicated our interests and our travel agency came up with a tentative schedule. We made adjustments and it was executed perfectly. The trip was stress-less. All the drivers and tour guides were on-time and professional and very informed. They always checked in with us and made sure that we were getting the most out of our experience. The choices of the places we went to was excellent. During the trip, our tour operator checked in with us to ensure we were doing well.  All the restaurant recommendations were top notch and accommodations were excellent choices. Overall, we would definitely recommend this to anyone.

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Travel agent Bjoern in Switzerland

Bjoern's Travel Agency

5.0

 Based on 4 reviews

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Destinations:

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Switzerland

Verified Review

Greg W.
Submitted on 9.5.2022

Bjoern’s personal attention made our first-time trip to Switzerland especially memorable and smooth. We accomplished everything we wanted to see and do in a well organized and thoughtful manner. His inside tips really added to our experiences to include locals’ fondue by the lake in Geneva and where to get off the alpine train for a special hike near St. Moritz.Bjoern’s willingness to have several Zoom calls to fine tune the itinerary allowed us to customize each day to our liking. The was especially helpful since we were coordinating two families together (four adults, two teenagers and a five-year old). 

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Travel agent Tomaz in Slovenia

Tomaz's Travel Agency

4.9

 Based on 161 reviews

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Destinations:

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Albania
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Austria
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Bosnia and Herzegovina
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Croatia
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Czech Republic
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Verified Review

Vicki M.
Submitted on 8.9.2022

The trip was fantastic. The only thing that could have gone better was that many of the long haul trains were packed and we had to stand for part of the trip. It may have been nice to have some private drivers so we didn't have to stand packed into hot train cars. 

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Travel agent Vanessa in Italy

Vanessa's Travel Agency

4.9

 Based on 64 reviews

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Destinations:

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Italy

Verified Review

Neil C.
Submitted on 7.16.2022

We thoroughly enjoyed our trip. Having been to Italy several times, we had not explored Emilia-Romagna. Nina worked out an itinerary that gave a good cultural and gastronomic exposure to the area. She listened to our "druthers" and designed a program that checked just about all of our boxes.While we were pleased overall with this travel company's work, there were a few gripes:In the run-up to the trip, we got recurrent excuses as to why things were not being finalized. She was always working with VIPs and VVIPs. Every customer thinks they are a VIP and should be treated accordingly. The final voucher was not completed until we were already in Europe.There was a last-minute upcharge for drivers' services.Our last day on tour was to include a rail trip to Ferrara. I only learned on my own that services were to be interrupted by a strike. I advised our travel company of what I learned, they confirmed my information and we canceled that day's activities. Had I not learned independently, we would have gone to the station only to be foiled there. They should have been proactive in knowing of scheduled strikes and informed us.

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Travel agent Courtney in Italy

Courtney's Travel Agency

5.0

 Based on 4 reviews

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Destinations:

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Italy

Verified Review

Jaime M.
Submitted on 8.29.2022

Thanks to Courtney and her amazingly detailed and thoughtful trip planning, we had the most lovely trip. Our travel agency took care of every detail leaving us feeling safe, engaged, and taken care of on all three of our stops. I have already recommended them to friends who loved tracking our trip from our social media postings. Courtney has a family herself so she was particularly thoughtful around family travel. I would not think twice to book another trip with this travel company and you should not either. 

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Travel agent Robert in Italy

Robert's Travel Agency

4.8

 Based on 148 reviews

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Destinations:

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Italy

Verified Review

Duane M.
Submitted on 7.29.2022

This was our very first time ever utilizing Zicasso and/or this travel agency. I found both experiences to be greatly rewarding and wouldn't hesitate to recommend them to anyone planning a similar trip. In fact, so many people have reached out to us asking about our trip, that we have in fact recommended them to many people. The care and attention shown throughout our journey from the travel company's team was exceptional. 

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Travel agent Eleonora in Italy

Eleonora's Travel Agency

4.9

 Based on 208 reviews

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Destinations:

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Italy

Verified Review

richard m.
Submitted on 8.19.2022

Outstanding service and attention to detail. Always available and handled details effortlessly. Additionally, they connected us with an amazing tour guide who engaged the whole family and brought the stories of Florence to life. They handled a complicated trip that was booked late with ease and grace. They provided advice and resource both before and during the trip which was greatly appreciated. They handled the transportation needs at every step amazingly well, reducing stress and making it easy for us to move around Italy. Loved working with them as they allowed us to have a family trip to remember.  Thank you!

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Travel agent Stefania in Italy

Stefania's Travel Agency

4.9

 Based on 8 reviews

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Destinations:

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Italy

Verified Review

Nancy D.
Submitted on 6.27.2022

My best friend and I went to Italy for the first time for either of us and we had a fabulous time! The travel planner did an amazing job with not only helping us plan our trip, but with foreseeing problems ahead of time.  We had heard from a few other travelers during our trip that some of their activities were delayed or cancelled and we felt so lucky to be in our planner's hands.  She was in contact with us the entire time and really made us feel at ease.  I know I am definitely coming back to Italy, and I will definitely use the travel company again!

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Featured Reviews

Italy & Switzerland Vacation Review: Rome, Florence, Tuscany, Lake Como, Bellagio, Bologna, Hiking, Cooking Class, Wine Tasting

JS

Jane S.
Jun 12, 2022
Our travel agency planned an extraordinary 18-day custom vacation through Italy and Switzerland based on our requested activities that exceeded all our expectations. They also suggested additional ideas for fabulous experiences, local guides, hotels and restaurants that made all the difference for an exciting, world-class getaway! Robert was the most expert and friendly travel professional we've ever encountered - who made great things happen and handled all the details.

France, Italy & Switzerland Honeymoon Trip Review: Paris, Rome, Interlaken, Mürren, Tuscany, Hang Gliding, Hiking, Food Tours

DP

David P.
Jun 23, 2022
Tomaz and Mojca were excellent to work with!! We had initially put our trust in another travel company, and when they were slow to respond with an itinerary, we immediately reached out to this travel company. Three weeks to plan a 17-night honeymoon trip to Paris - Switzerland - Italy was not a small feat, yet Tomaz immediately set up a time to speak with us. Within 24 hours, we had received an itinerary online and was able to give him commentary and changes. A quick back-and-forths of edits and emails later, they were able to get all hotels and transportations booked within a week! They have access to a great database of hotels and activities and it's extremely easy to review and comment on their online itinerary on your web browser. During our travels, they were quick to respond via WhatsApp and notified us of different alternatives or announcements. On our birthday, they even had a little welcome surprise at our hotel. They absolutely made our trip seamless and memorable and were beyond pleased with the hotel choices + route that they recommended!A piece of advice: For travelers who are not into touristy sites and main destinations, do not fear and make that preference known to this travel agency. Do a bit of your own research or talk to friends and ask for the unique experiences that you want to make your trip your own. Work with them and listen to their recommendations on how to make an effective but efficient journey and let them book it all. (For example, we told them we were interested in local events like festivals, and they recommended a music festival in Paris that we would not have found by ourselves!)By doing this, our travel agency cut down our travel planning stress from the usual 100% to ~10%. Worth it!

Switzerland & Italy Trip Review: Swiss Alps, Lake Como, 10-Night Vacation

NS

Nick S.
Aug 06, 2022
Overall our trip was a wonderful experience of the beautiful Swiss Alps as well as a few days in northern Italy. We saw 5 different locations during our trip to get a flavor of the different areas and maximize our time in Europe. This was an active trip that kept us pretty busy most days, which is what we preferred. The service provided by our travel agency was excellent as they were very responsive and made some in-vacation changes based on our needs as well as changes from the tour operators. The directions were specific and ensured that we did not have any major difficulties during our trip.

France, Switzerland & Italy Trip Review: 2-Week Family Vacation

TP

Teresa P.
Jul 20, 2022
This travel agency did an amazing job planning a tour based on our families wide range of requests. Their attention to detail, to their attention to detail to timely responses and support during the trip were phenomenal. 

Croatia, Slovenia, Greece, Switzerland, Norway, Ireland, Spain & Italy Trip Review: 8-Week Tour

SF

Sid F.
May 30, 2022
Outstanding. Perfection. Every detail was taken care of. We were on an 8 week European trip and Mary gave us peace of mind so that we could enjoy our trip. She and her staff thought of everything and continued their support throughout our travels. 

Luxury European Tour Review: Belgium, Germany, Austria, Switzerland, Italy, 16-Day Trip

KP

Kent P.
Jul 20, 2022
Bernard, and his company were fantastic. Always responsive and helpful. The trip was amazing. His availability and knowledge were very welcomed. I highly recommend this travel company. 

Switzerland & Italy Travel Review: 8-Day Tour, Exploring Regions, Hiking, Food & Wine

JC

john c.
May 09, 2022
Our travel planner is a wonderful person to help organize and plan a very specific trip.His suggestions for hotels and restaurants were exactly right and we had a wonderful time getting to know him and traveling with him.He consistently gave 1110%.  WE WILL DEFINITELY USE HIM AGAIN IN THE FUTURE

England, France, Italy, Switzerland, Belgium Trip Review: London, Paris, Rome, Florence, Milan, Dinner Cruise on the Seine

DB

Dana B.
May 28, 2022
Our travel agency did an outstanding job for us. Bernhard was a delight to work with. We had many emails and phone calls to discuss what we wanted to do. We had two weeks to travel in Europe and wanted to go to London, Paris, Rome, and Florence, and we wanted to travel only by train because my wife was afraid of flying. I am 82 and my wife has Alzheimer’s so we are not as flexible as we were. Bernhard arranged to have first class rail travel and drivers making sure that we made our connections. All of the hotels were first class and in great locations. All of the details with tickets, hotel reservations, and the contact information were provided in an app on our phone. Along the way, Bernhard stayed in touch to make sure everything was going well. In each city, we had excellent tour guides to take us on 2 to 4 hour tours to see the sights. They were helpful in easily getting into museums when the crowds were Big and the lines were long.

Travel Review: 3-Week Italy, Switzerland, Greece Vacation, Athens, Crete, Venice, Castle Tour, Acropolis Tour

TF

Thomas F.
Sep 27, 2021
3 week trip went pretty well. Most of the glitches were not fault of travel company. Primary thing they could have done better was provide more details about each day's events a few days ahead of time. For instance, several tours picked up at hotel but left traveler on own getting back. Another was 1 hotel substandard for electrical outlets + wifi + comfort, but it had an awesome location in Athens. Had extremely high expectations for trip based on prior reviews. Rating above is really 4.7, but can't give fractions. 

Luxury European Family Vacation Review: Saint-Jean-Cap-Ferrat, Stiges, Lago di Como, Paris, Italy, Spain, France, Switzerland

KI

Karime I.
May 08, 2022
An incredible and super professional agency filled with perfect and personalized details to make the most amazing trip for all the family 
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