Italy and Switzerland Travel Agents & Reviews

Ratings of Zicasso's Service

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Ratings of Zicasso's Service
Travel agent Tomaz in Slovenia

Tomaz's Travel Agency


 Based on 143 reviews

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Bosnia and Herzegovina
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Czech Republic
7  More

Verified Review

Lauren E.
Submitted on 1.11.2022

I had a wonderful trip to Switzerland with my husband, over the Christmas and New Year holidays, which we had been planning since prior to the pandemic starting. Once we finally made the move to coordinate, our travel agents (and team) were beyond attentive with coordinating initial calls, to ensure we included everything we wanted within this trip and then planned everything down to the very last detail. Our itinerary helped us so much! From directions on which trains to take, metros to transfer to and walking instructions to our various hotels and activities, we desperately appreciated when navigating unknown cities. It took the stress of having to do it ourselves off our plate and allowed us to truly enjoy where we were. Even when problems arose, with us getting lost on the bus, a travel agent was readily available via an app, planning our travel and navigating us back to where we needed to be. We’re so very thankful for their service, support and care. I would definitely reach out again for our next trip! Thank you!

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Travel agent Alexandra in Italy office

Alexandra's Travel Agency


 Based on 83 reviews

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Verified Review

Kristin D.
Submitted on 3.13.2022

This is what I just wroteWe were matched with a travel designer and she was fantastic! From start to finish we were able to get in contact with her. She responded quickly and effectively to all our needs, concerns, questions, texts, emails, etc. While in Italy things went as they were outlined for us and helped relieve so much stress that could come from traveling. We would absolutely recommend Zicasso as a company and specifically our Italy specialist. Our tour guides were amazing and so knowledgeable. Our two favorite guides were in Florence and in Rome,(this may also be because Rome and Florence were our two bucket list cities) but all the guides in Venice, Siena, Pompeii, and in Naples were amazing and transformed each city into a memory well never forget. Making pasta with a Chef was incredible and her and her husband are so kind, knowledgeable, passionate, respectful, and very patient with us! Our drivers were always on time, and did a great job answering questions or helping us understand more of the culture every ride we had. We especially enjoyed our driver on our longer drives to Sienna his willingness to make the trip personal was so appreciated. This was an incredible experience, an incredible company, incredible culture and people and we would highly recommend booking through them! I personally have been out of the country before doing things the “Rick Steves” way, or on my own, and this was by far the best way to go!

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Travel agent Eleonora in Italy

Eleonora's Travel Agency


 Based on 191 reviews

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Verified Review

Lilian P.
Submitted on 9.18.2021

Eleonora planned the perfect trip to southern Italy for our family! The Amalfi coast and Puglia are stunning and it was the trip of a lifetime. We could not be happier with our experience. She designed an excellent itinerary and arranged exceptional activities. We like boutique hotels and she found some lovely ones for us. The transportation services were excellent, the drivers always on time and courteous. The tour guides were very knowledgeable, especially in Matera. We had questions arise several times due to changing pandemic conditions and she quickly resolved every issue. We are seasoned travelers and have never experienced better service than hers.I highly recommend them!!

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Travel agent Elena in Italy

Elena's Travel Agency


 Based on 850 reviews

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Verified Review

Pamela K.
Submitted on 1.17.2022

The travel agency is a fabulous company. Our 14-day trip to Italy was 3 years in the making.  COVID forced us to schedule and reschedule the trip.  We started with 16 people traveling with us and ended up with my family of 4.  Through all of the changes, the travel team was amazing.   We used custom tour companies in the past but never encountered service like this agency.   They watched every step of our trip and made adjustments before we even knew there was an issue.  Our train from Venice to Milan was canceled because of COVID staffing issues.  A travel planner contacted the manager of our hotel in Venice who came to our table at breakfast to make us aware of the change and let us know about the new train schedule.  They do not overlook a single detail!  Our guides were exceptional in each city.  I highly recommend using this travel agency.  I look forward to touring more of Italy with them in the future!   

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Travel agent Matteo in Italy

Matteo's Travel Agency


 Based on 403 reviews

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Verified Review

Philip V.
Submitted on 12.9.2021

From the time we arrived in Venice airport, we were escorted to our hotel. It was a worry and anxiety free trip of a lifetime. We were introduced to the culture, history and cuisines of Italy. At the same time, we had opportunities walk around on our own to explore the great cities of Venice, Florence and Rome. The side trips to Bologna, Pisa, Siena, Lucca and Orvieto were unforgettable. This trip planned by this Italy travel company was probably one of the best. We whole heartily recommend them to anyone planning a trip to Italy.

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Travel agent Vanessa in Italy

Vanessa's Travel Agency


 Based on 54 reviews

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Verified Review

Ashley P.
Submitted on 5.18.2020

The trip was amazing, a once in a lifetime opportunity and trip. My sister and I spent 16 days in Italy for her high school graduation trip, and we had an unparalleled experience. We went from Venice to Florence/Tuscany to Cinque Terre to Sorrento to Rome. Everything in each city and in between was incredible. The team scheduled activities / events for us where we wanted them to, and left a portion of the trip for us to plan ourselves. Absolutely breathtaking, and the team at Zicasso did a superb job.

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Travel agent Robert in Italy

Robert's Travel Agency


 Based on 135 reviews

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Verified Review

Juan H.
Submitted on 11.13.2021

Our travel specialist made the entire process of traveling abroad for the first time painless. Not only was each activity we desired to complete included, but having all tickets and drivers lined up was invaluable. There was minimal thinking necessary on our part as our travel specialist did all the legwork for us. They were also easy to contact when an issue arose that was not because of them.

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Travel agent Daniel in England

Mario's Travel Agency


 Based on 246 reviews

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Verified Review

Jonathan O.
Submitted on 12.10.2021

My wife and I were looking forward to this trip soo much, specially with all the COVID issues going on in the world, AND everything turned out just perfectly! Even with all the COVID restrictions, testing requirements and overall precautions in place with travel, it was an amazing trip that I wish we could relive. We really wished we could have stayed another month plus. Big thanks to our travel company & specifically Marie-Lys for helping us create and live out the perfect trip to France!! I highly recommend working with this team and hope that we can one day work with Marie-Lys once again! 

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Featured Reviews

Travel Review: 3-Week Italy, Switzerland, Greece Vacation, Athens, Crete, Venice, Castle Tour, Acropolis Tour


Thomas F.
Sep 27, 2021
3 week trip went pretty well. Most of the glitches were not fault of travel company. Primary thing they could have done better was provide more details about each day's events a few days ahead of time. For instance, several tours picked up at hotel but left traveler on own getting back. Another was 1 hotel substandard for electrical outlets + wifi + comfort, but it had an awesome location in Athens. Had extremely high expectations for trip based on prior reviews. Rating above is really 4.7, but can't give fractions. 

Switzerland & Italy Travel Review: 8-Day Tour, Exploring Regions, Hiking, Food & Wine


john c.
May 09, 2022
Our travel planner is a wonderful person to help organize and plan a very specific trip.His suggestions for hotels and restaurants were exactly right and we had a wonderful time getting to know him and traveling with him.He consistently gave 1110%.  WE WILL DEFINITELY USE HIM AGAIN IN THE FUTURE

Switzerland, Italy & France Travel Review: Lake Como, Zermatt, Jungfraujoch, Fine Dining, Luxury Vacation


Pamela S.
Oct 21, 2021
We had a great trip and the travel agency put together a great package of hotels and experiences for us.  Further, the agency did a great job of steering us through the whole COVID mess over the 18 months it took to reschedule our trip from 2020 when the pandemic hit.  We felt the travel agency was always there for us to answer our questions and meet our needs.

Family European Luxury Vacation Review: Italy, Switzerland, Germany, 15-Day Trip


Nazanin S.
Sep 02, 2021
This European travel company went above and beyond to make our travel comfortable . They were very responsive and held our hand throughout the entire journey. They were always one text away from anything we needed . 

Italy & Switzerland Travel Review: 2-Week Exploration of Geneva, Interlaken, Grindelwald, Lauterbrunnen, Lucerne, Bern, Lake Como


Linda A.
Sep 24, 2021

UK, France, Switzerland, Germany, Netherlands & Italy Trip Review: Mother-Daughter 12-Night Vacation


Kristine S.
Aug 08, 2021

Our travel specialist planned an absolutely fabulous trip for us!  I was able to tell him where I wanted to go and we worked together to set up a trip of a lifetime for me and my daughter.  All of the accommodations and excursions were fantastic and the package of paperwork that they put together for us was beautifully detailed and easy to follow.  Our travel planners were both very quick to answer emails and make suggestions when we needed them.  I could not have asked for anything better especially during these difficult times for travel.

Travel Review: Switzerland, Italy, & Slovenia, 9-day Itinerary, Lucerne, Zermatt, Lake Como, Bled


Wai C.
May 04, 2020
One of our favorite trip ever. Travel company did the great job. We are very gratitude for their services and care.

Travel Agent Review: Switzerland & Italy Luxury Vacation, Seven Cities Tour


Lisa S.
Dec 12, 2019
The trip was truly amazing!  You guys thought of everything!  It was so well organized and made all of our many translations seamless!  I cannot say enough great things about this company!

Travel Review: Luxury Italy & Switzerland Tour, Cinque Terre, Bellagio, Chianti, Wengen, Cheese Farm Visit, Truffle Hunting, Hiking


Tom J.
Nov 01, 2019
- Excellent responsiveness in the planning stages of trip.- Initial disconnect on trip's final details and itinerary quickly resolved.- This was our early retirement trip of our lifetime.- Local guides selected for us were mostly all excellent.- Hotels selected for us were all excellent with great locations and service. The hotel in Wengen Switzerland had breathtaking views of the mountains and glacier. Hotel locations in Bellagio and Chianti were also incredible.- Activities arranged for our interests were wonderful (Truffle hunt with dogs in Chiant; day trip to Cinque Terre; hiking in the Bernese Oberland mountains; visit to a working cheese farm; Mt. Pilatus trip; ATV trip to another farm; visit to Ventian islands (Murano, Burano and Torcello); multiple wine tastings and luncheons; and more...).- Arranged transportation by boat to and from Venice airport was excellent.- Train travel throughout Switzerland was easy overall but be aware that large luggage is somewhat difficult to maneuver on and off trains. 

Travel Review: Luxury Italy & Switzerland Trip, Lake Como, Lucerne, Bern, Grindelwald, Lauterbrunnen, Schilthorn, Cheese Tasting


Dorothy R.
Oct 28, 2019
This company did a beautiful job of coordinating our two-week trip for the 6 of us in the Lake Como area and throughout Switzerland.  This trip was meant to be a real splurge and they met all of our requests for arranging private guides, tours, and drivers plus arranged for our luggage to be privately transferred while we rode first class by train in some instances. This really alleviated the stress and struggle of transporting heavy suitcases on and off of trains.  The private walking tour guides were knowledgeable and interesting and were very helpful with providing us personal and up-close experiences in each city.  We were quite specific about our hotel needs and the company was very accommodating.  It would be a pleasure to use them again!
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