Elena's Travel Agency
Based on 932 reviews
The travel agency did a fantastic job not only in planning our trip, but as a resource once we arrived in Italy. Nicoletta did a great job of planning to our budget and included the best events along the way. The local guides we had for tours were extremely energetic and knowledgeable, the drivers and pick-ups were on time or a little early, and when the weather didn't cooperate with a boat trip that was planned, she literally pivoted and found us a great cooking class to do in its place. This travel agency would be recommended by not only me, but the 9 other people who travelled on this trip. The local guide we had in Como, as an example, met us early to take the funicular to Burate (9:45 am so not crazy early) to beat the crowds. We easily did and when we came down there was a huge line just to go up. This made the excursion that much better. I arranged this trip for 9 friends and family and I could not have done it without Nicoletta - the whole group continually commented on how pleased they were with the various activities. We traveled in the Amalfi Coast area and then went to Lake Como and we had wonderful experiences in both locations. Grazie to the travel agency and to Zicasso for offering their services to us as an option.
Laura's Travel Agency
Based on 55 reviews
We had an absolutely amazing trip. The travel agency thought of everything and curated the most amazing experiences for us. Our travel agent was amazing. She was responsive to all calls and helped us with the one issue we had when we were unsure of where to meet our driver. (This was due to the construction at the train station that impacted our ability to find where to meet.) The whole company was also responsive for the planning process. The travel agency listened to what our thoughts and wants were and created a trip that met end exceeded our expectations. The itinerary that was provided was clear and easy to follow. Halfway through the trip we started talking about how we cannot wait to come back and will be using this agency again to help us.
Tomaz's Travel Agency
Based on 183 reviews
As usual (this is our 3rd expansive trip undertaken with Zicasso), the overall experience was wonderful. Our travel agency scheduled our trip to Switzerland and they did an outstanding job. In particular, Zala took great care of us. The detail was top notch which meant we were never confused by the itinerary. We were most impressed with the detailed itinerary sent to us ahead of time - including travel passes and train tickets as well as all the vouchers we needed for various expeditions. Apparently, the travel agency constantly monitored our progress and schedule - on the day before our departure from Lausanne to Paris via train, we were notified by Zala that our scheduled train had been cancelled (French transportation strike). She told us to monitor our email and a couple hours later, we had new tickets sent to reception at our hotel. Impressive! If Zala (and of course, Mojca) read this - our thanks for a terrific experience!
Bjoern's Travel Agency
Based on 13 reviews
Thank you. My family of 9 had a trip of a lifetime over this past Christmas holiday!!When planning the trip back in August, Zicasso connected us with Bjoern from our travel agency. Bjoern reached out to us within 24 hrs to discuss our thoughts and desires for this trip to Switzerland. He knew right away that we wanted to make this special. Bjoern executed a custom itinerary within a week or two using his expertise as a traveler himself while keeping in mind the requests we had made. The itinerary we received was perfect. Every detail was taken care of from the airport transfer to the beautiful hotel stays, to the ski rentals, the chalet rental and the timely return back to airport at the end of our stay.The most special part of the trip was witnessing the marriage proposal of our future son-in-law Spencer to our daughter Grace. Bjoern helped arrange this private moment with Spencer. Bjoern set up a photographer to capture the moment as well as flowers and champagne to celebrate after she said "YES". The location for the proposal was at a ski area near Les Diablerets, a stop we were making on our way to the Alps and our chalet. Everything was perfect! Bjoern put his own heart and soul in to this surprise for Grace, Spencer and our family. It was truly special - something we will never forget. Bjoern's guidance and knowledge of not only Switzerland, but of the neighboring countries was top notch. We learned a great deal on our journey. We all miss Bjoern as he became part of our family for those days he spent with us. We will remain in contact with him for sure. I would highly recommend Bjoern to anyone traveling to Switzerland and beyond. Thank you for referring Bjoern to our family.
Robert's Travel Agency
Based on 158 reviews
Trip was so amazing!! Robert and his team far surpassed our expectations! Thank you alll so much!!I was so nervous since I had never been out of country. We also had so many requests but really needed guidance as well Robert was so patient and knowledgeable he put us at ease. His drivers and tour guides were also so kind helpful amd knowledgeable. At the end of each tour or drive we felt we made made new friends and hugged them goodbye!Truly top of the line service for budget we requested. We can’t say enough about about how thankful we are for his skill and knowledge and PATIENCE!! Lol We will definitely use Robert again!!
Cameron's Travel Agency
Based on 127 reviews
Our travel company designed and executed an exceptional visit to Puglia, Italy. I was kept well informed during the planning process and they responded very quickly...usually leading me to do research and make decisions. I was completely impressed with their knowledge. During the trip, everything happened exactly on schedule and the guides and drivers provided were uniformly excellent. While I carefully examined the suggested hotels in advance (the travel agency provided all the info for me to do that), I was very impressed upon arrival and my stays were excellent.
Alexandra's Travel Agency
Based on 116 reviews
My husband and I had the most memorable, romantic trip to celebrate my 50th birthday. Our travel agent, Alex, was able to secure exclusive accommodations, transportation and experiences. The itinerary she came up with to satisfy our wish list with only 8 nights lodging was impressive. The drivers and guides were of the highest quality and added so much to our experiences. She was very responsive and attentive throughout the planning stages and while we were vacationing. The experiences were above and beyond our expectations.
Courtney's Travel Agency
Based on 11 reviews
Our two week trip to Italy was planned with an impeccable amount of detail and care. Courtney listened to my vision for the trip and turned it into a reality with all the i's dotted and t's crossed. Since we were traveling with two kids, it was critical that we had all the tours, transportation, and details dialed in...and they absolutely were. The activities were more kid-centric so my kiddos had a blast, but everything was still magical for adults too. This was a trip of a lifetime and I am so grateful that we had the travel agency helping us turn into a reality!
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Switzerland & Italy Vacation Review: Interlaken, Sirmione, Peschiera del Garda, Bike Tours, 2-Week Family Trip
Italy & Switzerland Vacation Review: Rome, Colosseum, Vatican, Swiss Alps, Waterfalls, Lakes, Vineyards Visit, History
This travel company was an excellent partner for our trip to Switzerland and Italy. Our original scheduled trip was to leave Dallas Texas for Switzerland at the end of August 2022. Due to a COVID outbreak at my wife's place of work, we had to reschedule for the end of September. Mario at our travel agency made all of the changes including air with no additional charges for our trip, amazing! Our travel team had a 24/7 service that you could contact for any questions or concerns. The service also alerted you of your next day’s events and how and where you would be picked up. Overall this was an exceptional service.
Italy & Switzerland Trip Review: Lucerne, Florence, Sorrento, Positano, Pompeii, Tuscany, Cooking Class, Private Tours, 2-Week Tour
Switzerland & Italy Travel Review: Zermatt, Lucerne, St Moritz, 2-Week Trip
Austria, Switzerland & Italy Trip Review: Hallstatt, Grindelwald, Lauterbrunnen, Mürren, Interlaken, Zermatt, Hiking
This travel company did an absolutely amazing job of planning our 15 day trip to Austria, Switzerland and Italy!
They learn about what you’re interested in doing and where you would like to go and then develop an itinerary that allows you to see the highlights of where you’re visiting in a detailed, easy to understand way, especially for us first time European travelers.Every day was filled with a new adventure! They work with a network of tour guides, personal drivers, hotels and have thorough understanding of the regions you are visiting, which really personalized the trip for us in a way that we couldn’t possibly have done on our own.Tomaz and his team are the ultimate professionals, following through on every detail to make your trip fun and seamless. We can’t wait to plan our trip with them and cannot recommend them enough for their expertise and professionalism.Thank you all for planning our favorite vacation ever!!Dianne & Frank C.
Switzerland & Italy Travel Review: 12-Day Vacation
Switzerland & Italy Vacation Review: Cinque Terre, Interlaken, Truffle Hunting, Wine Tasting Experience, 16-Night Tour
Luxury Italy & Switzerland Trip Review: Lake Lucerne, Mt. Pilatus, Lake Como, Venice, Positano, Wines & Cicchetti Tour
Luxury Switzerland & Italy Vacation Review: Lucerne, Mürren, Montreux, Lake Como, Milan, Winery Visit, Cruise, 2-Week Trip
This travel company planned an excellent trip for our party of four to Lucerne, Mürren, and Montreux, Switzerland, and then a finale to Lake Como and Milan. We can’t say enough about the accommodations that were chosen for us. Stunning water and Mountain views. Locations were excellent.
We were given excellent guidance for tipping, packing, and all things travel. Dev and her team were available at all times to guide us through any unexpected or uncomfortable situation.Some favorite excursions were a charming visit to a family owned winery in Montreux for a tasting including fondue in a stone cottage with a wood fire. Also the cruise on Lake Como in a beautiful wood boat with a glass of wine. Stunning.Truly a trip of a lifetime!
Multi-Country European Family Trip Review: Switzerland, Italy, Czech Republic, France, England, 1-Month Vacation
The planning portion of the trip was fine. We ran into communication issues in the 3 weeks leading up to the trip. Part of the challenge was having a month-long trip seemed to have too many variables for the tour company to manage in advance. All of the apartments we originally booked were no longer available due to the pandemic by the time we traveled. However, instead of booking us in 5-star apartments (as we had in our proposal and what we paid for), the housing was incredibly varied. One of the flats was lovely - great location, comfortable. One was horrific - filthy, bad location, loud, uncomfortable, terrible amenities. Some were in between but nothing as nice as what we paid for in our proposal. The travel commpany didn’t want to take responsibility for any of the issues we experienced. Their claim was to continue to blame booking.com. The reason we use zicasso is to avoid sites like booking.com and to use local agents who have relationships and know the right places to book. Overall it was a very stressful trip with so much communication throughout trying to fix issues. We have booked numerous other travel groups through zicasso and never had a single issue. Sadly, this was not the case. The first day we arrived in Europe our accommodation was not available and we sat jet-lagged in a park with our kids for 6 hours waiting for a resolution which only happened when we got zicasso involved. We do not recommend this group.