Italy and Switzerland Travel Agents & Reviews

I had a wonderful trip to Switzerland with my husband, over the Christmas and New Year holidays, which we had been planning since prior to the pandemic starting. Once we finally made the move to coordinate, our travel agents (and team) were beyond attentive with coordinating initial calls, to ensure we included everything we wanted within this trip and then planned everything down to the very last detail. Our itinerary helped us so much! From directions on which trains to take, metros to transfer to and walking instructions to our various hotels and activities, we desperately appreciated when navigating unknown cities. It took the stress of having to do it ourselves off our plate and allowed us to truly enjoy where we were. Even when problems arose, with us getting lost on the bus, a travel agent was readily available via an app, planning our travel and navigating us back to where we needed to be. We’re so very thankful for their service, support and care. I would definitely reach out again for our next trip! Thank you!

This is what I just wroteWe were matched with a travel designer and she was fantastic! From start to finish we were able to get in contact with her. She responded quickly and effectively to all our needs, concerns, questions, texts, emails, etc. While in Italy things went as they were outlined for us and helped relieve so much stress that could come from traveling. We would absolutely recommend Zicasso as a company and specifically our Italy specialist. Our tour guides were amazing and so knowledgeable. Our two favorite guides were in Florence and in Rome,(this may also be because Rome and Florence were our two bucket list cities) but all the guides in Venice, Siena, Pompeii, and in Naples were amazing and transformed each city into a memory well never forget. Making pasta with a Chef was incredible and her and her husband are so kind, knowledgeable, passionate, respectful, and very patient with us! Our drivers were always on time, and did a great job answering questions or helping us understand more of the culture every ride we had. We especially enjoyed our driver on our longer drives to Sienna his willingness to make the trip personal was so appreciated. This was an incredible experience, an incredible company, incredible culture and people and we would highly recommend booking through them! I personally have been out of the country before doing things the “Rick Steves” way, or on my own, and this was by far the best way to go!

Eleonora planned the perfect trip to southern Italy for our family! The Amalfi coast and Puglia are stunning and it was the trip of a lifetime. We could not be happier with our experience. She designed an excellent itinerary and arranged exceptional activities. We like boutique hotels and she found some lovely ones for us. The transportation services were excellent, the drivers always on time and courteous. The tour guides were very knowledgeable, especially in Matera. We had questions arise several times due to changing pandemic conditions and she quickly resolved every issue. We are seasoned travelers and have never experienced better service than hers.I highly recommend them!!

The travel agency is a fabulous company. Our 14-day trip to Italy was 3 years in the making.  COVID forced us to schedule and reschedule the trip.  We started with 16 people traveling with us and ended up with my family of 4.  Through all of the changes, the travel team was amazing.   We used custom tour companies in the past but never encountered service like this agency.   They watched every step of our trip and made adjustments before we even knew there was an issue.  Our train from Venice to Milan was canceled because of COVID staffing issues.  A travel planner contacted the manager of our hotel in Venice who came to our table at breakfast to make us aware of the change and let us know about the new train schedule.  They do not overlook a single detail!  Our guides were exceptional in each city.  I highly recommend using this travel agency.  I look forward to touring more of Italy with them in the future!   

From the time we arrived in Venice airport, we were escorted to our hotel. It was a worry and anxiety free trip of a lifetime. We were introduced to the culture, history and cuisines of Italy. At the same time, we had opportunities walk around on our own to explore the great cities of Venice, Florence and Rome. The side trips to Bologna, Pisa, Siena, Lucca and Orvieto were unforgettable. This trip planned by this Italy travel company was probably one of the best. We whole heartily recommend them to anyone planning a trip to Italy.

The trip was amazing, a once in a lifetime opportunity and trip. My sister and I spent 16 days in Italy for her high school graduation trip, and we had an unparalleled experience. We went from Venice to Florence/Tuscany to Cinque Terre to Sorrento to Rome. Everything in each city and in between was incredible. The team scheduled activities / events for us where we wanted them to, and left a portion of the trip for us to plan ourselves. Absolutely breathtaking, and the team at Zicasso did a superb job.

Our travel specialist made the entire process of traveling abroad for the first time painless. Not only was each activity we desired to complete included, but having all tickets and drivers lined up was invaluable. There was minimal thinking necessary on our part as our travel specialist did all the legwork for us. They were also easy to contact when an issue arose that was not because of them.

My wife and I were looking forward to this trip soo much, specially with all the COVID issues going on in the world, AND everything turned out just perfectly! Even with all the COVID restrictions, testing requirements and overall precautions in place with travel, it was an amazing trip that I wish we could relive. We really wished we could have stayed another month plus. Big thanks to our travel company & specifically Marie-Lys for helping us create and live out the perfect trip to France!! I highly recommend working with this team and hope that we can one day work with Marie-Lys once again!