Italy and Switzerland Travel Agents & Reviews

The whole trip from beginning to end was excellent. It all started with the planning. We indicated our interests and our travel agency came up with a tentative schedule. We made adjustments and it was executed perfectly. The trip was stress-less. All the drivers and tour guides were on-time and professional and very informed. They always checked in with us and made sure that we were getting the most out of our experience. The choices of the places we went to was excellent. During the trip, our tour operator checked in with us to ensure we were doing well.  All the restaurant recommendations were top notch and accommodations were excellent choices. Overall, we would definitely recommend this to anyone.

Bjoern’s personal attention made our first-time trip to Switzerland especially memorable and smooth. We accomplished everything we wanted to see and do in a well organized and thoughtful manner. His inside tips really added to our experiences to include locals’ fondue by the lake in Geneva and where to get off the alpine train for a special hike near St. Moritz.Bjoern’s willingness to have several Zoom calls to fine tune the itinerary allowed us to customize each day to our liking. The was especially helpful since we were coordinating two families together (four adults, two teenagers and a five-year old). 

The trip was fantastic. The only thing that could have gone better was that many of the long haul trains were packed and we had to stand for part of the trip. It may have been nice to have some private drivers so we didn't have to stand packed into hot train cars. 

We thoroughly enjoyed our trip. Having been to Italy several times, we had not explored Emilia-Romagna. Nina worked out an itinerary that gave a good cultural and gastronomic exposure to the area. She listened to our "druthers" and designed a program that checked just about all of our boxes.While we were pleased overall with this travel company's work, there were a few gripes:In the run-up to the trip, we got recurrent excuses as to why things were not being finalized. She was always working with VIPs and VVIPs. Every customer thinks they are a VIP and should be treated accordingly. The final voucher was not completed until we were already in Europe.There was a last-minute upcharge for drivers' services.Our last day on tour was to include a rail trip to Ferrara. I only learned on my own that services were to be interrupted by a strike. I advised our travel company of what I learned, they confirmed my information and we canceled that day's activities. Had I not learned independently, we would have gone to the station only to be foiled there. They should have been proactive in knowing of scheduled strikes and informed us.

Thanks to Courtney and her amazingly detailed and thoughtful trip planning, we had the most lovely trip. Our travel agency took care of every detail leaving us feeling safe, engaged, and taken care of on all three of our stops. I have already recommended them to friends who loved tracking our trip from our social media postings. Courtney has a family herself so she was particularly thoughtful around family travel. I would not think twice to book another trip with this travel company and you should not either. 

This was our very first time ever utilizing Zicasso and/or this travel agency. I found both experiences to be greatly rewarding and wouldn't hesitate to recommend them to anyone planning a similar trip. In fact, so many people have reached out to us asking about our trip, that we have in fact recommended them to many people. The care and attention shown throughout our journey from the travel company's team was exceptional. 

Outstanding service and attention to detail. Always available and handled details effortlessly. Additionally, they connected us with an amazing tour guide who engaged the whole family and brought the stories of Florence to life. They handled a complicated trip that was booked late with ease and grace. They provided advice and resource both before and during the trip which was greatly appreciated. They handled the transportation needs at every step amazingly well, reducing stress and making it easy for us to move around Italy. Loved working with them as they allowed us to have a family trip to remember.  Thank you!

My best friend and I went to Italy for the first time for either of us and we had a fabulous time! The travel planner did an amazing job with not only helping us plan our trip, but with foreseeing problems ahead of time.  We had heard from a few other travelers during our trip that some of their activities were delayed or cancelled and we felt so lucky to be in our planner's hands.  She was in contact with us the entire time and really made us feel at ease.  I know I am definitely coming back to Italy, and I will definitely use the travel company again!