Spain and Italy Travel Agents & Reviews

It was the trip of a lifetime. We were extremely happy with the travel company. Veronica helped plan the trip at the last minute, by Italy's summer standards of two months in advance, and was able to seamlessly fulfill all of our requests and more. We are so glad that Veronica recommended Syracuse to us, as we had not planned to go there, and it ended up being our absolute favorite city that we plan to return to.On the trip, we fell in love with Palermo and Syracuse, and decided we wanted a little more free time in Palermo to make up for a boat day we missed in Capri due to rain. They made it happen with no problem whatsoever. Their responses to us 24/7 were quick and helpful; we barely had to lift a finger. We loved the team of drivers, guides, and so much more. Everyone was so knowledgeable and truly made us feel at home. They gave us local tips on where to eat and what items to try, and we absolutely loved it and the team in general.It was an all-around five-star experience that allowed us to relax and enjoy the culture and experience without worrying about the details of planning and logistics. I do not know how we will ever travel another way.

Emily of this travel company was really great and always available for questions. We communicated every day on WhatsApp. She found parking availability and was engaged to help us have a positive experience.

My review of the travel company is a mixed bag. When planning our trip the communication with one particular agent was fantastic. Hotels chosen were in very good locations, drivers were always on time and most of our tour guides were excellent and a pleasure to be with. Our biggest disappointment was the complete lack of communication when there was a change in our itinerary. We were following the schedule given to us, waiting for a driver to pick us up to take us to our next hotel and destination, only to find out that there was no driver to pick us up at the scheduled time per our itinerary, because there was a change. However, the travel agency failed to inform us of this change! The agent I spoke to was very apologetic and sent a driver to us as soon as she could. We were communicating with several agents during our trip which leads me to believe that this company is more than likely a bigger travel/tour company. This is probably why there was that failure in communication. Someone dropped the ball. I was given a U.S. telephone number for me to text or call but when I texted no one replied. This happened a couple of times. When I emailed to reconfirm pickup from our hotel to the airport at the end of our trip, I did get a reconfirmation in a timely manner. I was asked to inform the agent who emailed me to inform her when we arrived at the airport just to be sure everything went smoothly. I did so, but did not get any reply at least to ask us if everything else went well… basically to tie up loose ends. Our experience with this travel company was not terrible but it certainly didn’t meet the exemplary standards that we have been accustomed to with our previous Zicasso travel specialists. We pay premium for superb service that Zicasso advertises as luxury travel. Communication is key to delivering this superb luxury travel service. Unfortunately, this travel company was a disappointment in this regard.  

This travel company was good, but I wish I had vetted another agency to really know which was the best and offered the best deal. Robert, the owner of this travel company, was certainly very personable and knowledgeable about Italy and arranged our visits to Barcelona, Spain, Venice, Florence, Rome, and Positano, back to Barcelona and home. We wanted to see the sites, but we were sometimes on two tours a day, which was a lot, but we realized that decision was ours.All the hotels were good and close to where we needed to be. The best hotel was the one in Barcelona. The hotel, its location, and staff were excellent, and I would highly recommend it to others visiting Barcelona.

Overall, the trip design was wonderful and we enjoyed our trip, without having to worry about logistics for our tours and day trips. Only feedback I want to share is the daily communication with the travel designer. It would be best if we could communicate easily via WhatsApp or Messenger if we had issues with a service or questions about the trip. They provided a main number to call. Which sometimes is not working, especially if we are International travellers. Giving us a mainline number does not make it feel personal. Other travel companies in other countries make us feel special by being available through WhatsApp and Messenger. We paid for the services, and it is quite expensive, but we expect more care from the team.

The travel agency planned a trip for four friends to explore the Basque region (in Spain and France), with a couple of days in Barcelona. The trip was relatively last minute and it was incredibly helpful to have the travel agency guide the process of finding accommodations and handling tours and transportation during a busy time of the year. I would definitely recommend this travel company.

We had the pleasure of working with Jorge, our specialist at this travel company, on our recent three-week trip to southern and northern Spain and Portugal. While we had an initial game plan, working with Jorge helped us fine-tune our itinerary and add some locations and activities that really added a lot of value to our trip. His knowledge of the area is excellent and his English is great for those who cannot speak Spanish.All of the tour guides he recommended were top-quality - they were personable and well-steeped in the history, culture, and norms of the regions, and they helped us manage a couple of things with which we needed help. From finding a tire gauge, communicating with a pharmacist, and helping us find a regulation Ronaldo shirt, they went above and beyond. Not all tour guides would be willing to help like this.Jorge spends time making sure that he has the right group of guides. The quality of the activities Jorge recommended (a fado show, flamenco, grape stomping, etc.) was excellent and didn't appear to be too “touristy”. The hotels he selected were central to the things we wanted to do, as well as being very charming, especially his selection in Leon, Spain. I like that he asked us upfront how much we wanted to spend and then he worked within that budget.Besides being extremely knowledgeable about the area, he provided the highest level of customer service. I believe he must not sleep or take a day off. He was so responsive and quick to find answers to our questions if he didn't know. In general, he was flexible and able to change things, even late in the planning stage, and while planning, he always tried to speak with us in our time zone.I would highly recommend him, and if we return to this area, we definitely will have him plan our trip.

I just can't say enough good things about our experience with Patricia at the travel agency. We worked together to come up with an itinerary that met the needs and interests of our family, and she took it from there, covering every detail, from hotel reservations, in-country transportation, attraction tickets, and even reservations for selected meals. We had a great balance of structured and unstructured time. We felt so spoiled. The people at the airport and train station even had a sign/device with our name on it, just like they show on TV. It saved us so much time not having to research tickets, hotels, transportation, etc, making it a virtually stress-free trip. If we did have to contact her via WhatsApp, she always responded within a minute. We had the option of an in-country cell phone, but decided to use WhatsApp so we didn't have to carry a second phone. It worked great.One of our train rides was delayed, impacting our arrival time and scheduled tour. We contacted Patricia and she worked with the driver and tour guide on the other end to change times so that our driver could adjust the pick-up time and we didn't miss our tour. If we hadn’t had Patricia, I think that whole day would have been a waste, but she managed everything for us. It was great!Initially, the bid was a little more than what we were hoping for, so Patricia worked with us to suggest ways to cut costs. We ended up doing some day trips on our own and she purchased the train tickets for us. This was a great way to cut some costs, but honestly, if I were to do it again, I would have stayed with her original plan as those days seemed to be the most stressful - trying to decide what to see first, where to go, what was open, trying to get taxis to go where we wanted, and to get back to the train station on time, etc. When Patricia planned for us, we had it all lined up beautifully and our private guides and drivers were all fantastic. I highly recommend Patricia and the travel agency. My husband and I said several times during the trip, "It was worth every nickel”.