Ireland and Scotland Travel Agents & Reviews

I cannot say enough positive things about our experience with our travel agency. Paula was fantastic to work with and truly made our 25th-anniversary trip the best it could be! She was quick to respond to any questions or needs and willing to work with us on a short timeline (not to mention a lengthy wish list of must-sees!). We were a bit trepidatious about traveling after COVID lockdown and that was still a concern, but everything worked out. Paula gave us a sense of calm about making the trip. I will recommend Paula (and Zicasso) to anyone visiting The Emerald Isle. 

The travel agency was terrific in listening to what we wanted to see, hear, and do on our trip to Ireland, and then organizing a tour to fit those requirements for our enjoyment.  Claire and her staff were responsive, competent, friendly, and knowledgeable about all aspects of our trip. Our driver/guide was a perfect fit with our group of four as we toured. About halfway through our trip, our youngest daughter (who was on a separate 50th birthday trip to France) with her two sisters suffered a stroke in Paris.  Claire and our guide were caring, sensitive and incredibly helpful in assisting us negotiate through this unexpected and confounding event.  Our daughter’s husband was with us in Ireland and they arranged to quickly get us to Dublin so our son-in-law could fly to Paris that night; they also expeditiously changed/cancelled our prepared itinerary and hotels, and then reset an itinerary that allowed for us to spend more time in Dublin and the surrounding area for the remainder of our trip.

Eleanor from the travel agency was amazing. She planned our trip meticulously and thought of every detail. She tailored the trip to our wishes and gave us wonderful recommendations and restaurant choice’s throughout. The hotels she chose were first rate. She thought of every detail, including providing information on where to park. She was very responsive to questions we had while traveling. My wife and I could not have been more pleased with the experience she provided. 

The travel agency did a great job understanding what trip we wanted and made great recommendations on things to do for our free time. This trip was geared around wine and clearly they know all the good spots in France. Communicating with them was easy through email and the iphone app was a great way to follow along with each itinerary. 

I cannot provide enough positive feedback about our experience with the travel company. From the minute Michael contacted us as our Zicasso match, to the final night of our time in Scotland, each step of our journey was magical. Michael completely "understood the brief" -- we wanted luxury, adventure, exposure to history, the outdoors, culture, and something for everyone. Each step of the vacation was meticulously planned, and Michael was completely available to us for last minute questions and confirmations. All five in our party (2 adults and 3 young adult daughters) consider our trip to Scotland as our best vacation ever. 

Our travel agency did a flawless job of designing and executing a very special vacation for my wife and I, and two of our grandsons (ages 15 and 16). I usually plan my own vacations, and enjoy doing it, but I knew I really needed help on this one. We wanted to take the boys to London, and among other things, to take them to a couple of Premiere League soccer matches. I really didn't know London, I had heard horror stories of soccer ticket scams, and I just needed someone knowledgeable, creative, trustworthy and, perhaps most of all, someone who could listen to us, and then create the trip of a lifetime for our grandsons. And that's exactly what this agency did!

Our trip to Italy in April 2023 was perfect from start to finish. Everything was taken care of from hotels, trains, drivers, and guides. The accommodations were comfortable, clean, and centrally located. The private drivers were prompt and very courteous. Most drivers gave us a little extra and showed us some small towns off the beaten path. We never had to worry about directions or parking. All vehicles were clean and very comfortable. All the private guides were excellent and were knowledgeable on the their subject matter.We got a private glimpse into Italy that you would never get in a group tour.

Overall we had a great trip and accomplished our goal of seeing the Northern Lights, thanks to a cooperative clear night sky on one day. Bernhard was very helpful at the onset of recommending we spend a shorter amount of time on our trip in winter and return during the summer to see Scandinavia in its full colors.Communications could have been better by confirming that the client has received critical information. We also were presented with change options within two weeks of our departure, which was concerning. Also, it seemed that many of the experiences recommended to us in Norway were unfamiliar to the travel company. Additionally, when we were in country there were questions as to what experience had actually been booked, versus what was presented to us--again, just more clarity and descriptions of the activities would be helpful.Just to reiterate, we had a very memorable trip, enjoyed all of the activities and glad for Bernhard's recommendation to shorten our winter stay!