Italy and Greece Travel Agents & Reviews

My family and I enjoyed every moment of this thoughtfully planned trip to Greece. Based on our emails and conversations prior to the trip, our travel agent tailored a perfect luxury itinerary, with the very best hotels in the most amazing locations, transportation via ferry and airplane between locations as well as private drivers each step of the way. There were a lot of moving pieces in this trip, as we wanted to spend a little time visiting with family, seeing the sights and relaxing on the islands. Our travel agent scheduled the most expedient travel between destinations, in order to make the most of our time in Greece. She was so attentive, messaging and calling to check in throughout our trip, and offering spot-on suggestions of where to eat, etc. The day we arrived in Athens, our lovely travel agent met us at the hotel with our ferry tickets and when we told her we were meeting a cousin for an impromptu dinner (which we had not planned in advance with her) she drove us to the location herself! How nice is that? She truly felt like a dear friend. We stayed in Athens, Hydra, Thessaloniki and Milos for this trip, always at the most spectacular and well located properties with impeccable and friendly service. All travel between destinations, as well as private drivers to and from our hotels, were pre-arranged by the travel agent. We didn't have to worry about anything, just followed along each day with the detailed agenda that she had provided for us in advance of our trip. It was truly a great experience from start to finish and we couldn't be more pleased. 

It was the trip of a lifetime. We were extremely happy with the travel company. Veronica helped plan the trip at the last minute, by Italy's summer standards of two months in advance, and was able to seamlessly fulfill all of our requests and more. We are so glad that Veronica recommended Syracuse to us, as we had not planned to go there, and it ended up being our absolute favorite city that we plan to return to.

On the trip, we fell in love with Palermo and Syracuse, and decided we wanted a little more free time in Palermo to make up for a boat day we missed in Capri due to rain. They made it happen with no problem whatsoever.

Their responses to us 24/7 were quick and helpful; we barely had to lift a finger. We loved the team of drivers, guides, and so much more. Everyone was so knowledgeable and truly made us feel at home. They gave us local tips on where to eat and what items to try, and we absolutely loved it and the team in general.

It was an all-around five-star experience that allowed us to relax and enjoy the culture and experience without worrying about the details of planning and logistics. I do not know how we will ever travel another way.

I cannot say enough about Nikos and his team, Anna and Maria. From the moment I first spoke to Nikos, I knew I would be in good hands. Mike and I had used Zicasso in 2019 for a trip to Italy, so going through Zicasso to plan my 50th birthday in Greece was a no-brainer. Zicasso hooked me up with two different Greek travel companies, both of which quickly sent me some initial travel itineraries. After reviewing them, we decided this travel company fit our personalities just a little bit better.

Nikos was always available, answered all of our questions, and in the end, planned a trip of a lifetime with amazing experiences. I kept telling him and his team that we could never thank them enough for this trip. Anna and Nikos were always quick to answer any questions about timing, rides, tours, and suggestions. They even had us on a WhatsApp group. What I love about Zicasso and this travel agency is that it’s effortless. I didn’t have to worry about a thing. All the transfers, all the hotels, all the tours - everything was planned and organized. It’s a dream.

Having George from the travel agency as our travel consultant was priceless! I usually plan our trips myself but there were too many things to consider in putting a trip like this together (flying into Athens, then island hopping for 10 days). It gave me such peace of mind to know that if any glitch occurred with our plans (like the ferry strike) I didn't have to panic and try to figure out what to do because we had George to handle those things for us--and he did! We had drivers waiting for us when we landed at the airport in Athens and when we got off the ferries to take us to our hotels and we had drivers pick us up at our hotels to take us on our excursions and bring us to the ferries and back to the airport. Every one of them was punctual and pleasant. We were very impressed with how smoothly things went. We got nightly text messages from George confirming our plans for the following day and if it was a "free day" he offered some great suggestions of things to do and local restaurants to try. He was always available to offer suggestions and answer any questions we had. I will definitely recommend George and the travel company to anyone thinking of taking a trip to Greece! Thank you George for helping us plan this amazing vacation, it was truly the trip of a lifetime! Efcharisto! Linda 

My review of the travel company is a mixed bag. When planning our trip the communication with one particular agent was fantastic. Hotels chosen were in very good locations, drivers were always on time and most of our tour guides were excellent and a pleasure to be with. Our biggest disappointment was the complete lack of communication when there was a change in our itinerary. We were following the schedule given to us, waiting for a driver to pick us up to take us to our next hotel and destination, only to find out that there was no driver to pick us up at the scheduled time per our itinerary, because there was a change. However, the travel agency failed to inform us of this change! The agent I spoke to was very apologetic and sent a driver to us as soon as she could. We were communicating with several agents during our trip which leads me to believe that this company is more than likely a bigger travel/tour company. This is probably why there was that failure in communication. Someone dropped the ball. I was given a U.S. telephone number for me to text or call but when I texted no one replied. This happened a couple of times. When I emailed to reconfirm pickup from our hotel to the airport at the end of our trip, I did get a reconfirmation in a timely manner. I was asked to inform the agent who emailed me to inform her when we arrived at the airport just to be sure everything went smoothly. I did so, but did not get any reply at least to ask us if everything else went well… basically to tie up loose ends. Our experience with this travel company was not terrible but it certainly didn’t meet the exemplary standards that we have been accustomed to with our previous Zicasso travel specialists. We pay premium for superb service that Zicasso advertises as luxury travel. Communication is key to delivering this superb luxury travel service. Unfortunately, this travel company was a disappointment in this regard.

 

I cannot speak highly enough about this travel company. Not one single thing was missed. Every taxi, tour, etc, was on time. The personnel were all professional, very nice, and knowledgeable. The hotels were perfect. There was always someone available to answer any questions we had and they would contact us immediately.

I would highly recommend Zicasso and this travel company. Additionally, Eleni was an absolute pleasure to work with and made me feel very comfortable, especially as I was working with an unknown group. My thanks to everyone.

Overall, the trip design was wonderful and we enjoyed our trip, without having to worry about logistics for our tours and day trips. Only feedback I want to share is the daily communication with the travel designer. It would be best if we could communicate easily via WhatsApp or Messenger if we had issues with a service or questions about the trip. They provided a main number to call. Which sometimes is not working, especially if we are International travellers. Giving us a mainline number does not make it feel personal. Other travel companies in other countries make us feel special by being available through WhatsApp and Messenger. We paid for the services, and it is quite expensive, but we expect more care from the team.

After a difficult year, my wife and I decided to visit Italy. It was somewhat last-minute and booking on our own proved difficult. Zicasso provided us with planning options. We decided on this travel company to plan our experience and it was the perfect solution for us.

They listened to our preferences and met all of our expectations. When weather forced the cancellation of one activity, the team at the travel company found an alternative that became one of the highlights of our trip.

The drivers, hotels, and guides they provided met or exceeded all expectations. Yes, we would use them again. Yes, we have recommended this service to family and friends. Thank you for a much-needed and memorable travel experience.