Courtney's Travel Agency
Based on 8 reviews
We had an amazing memory-making one-of-a-kind trip to Italy, thanks to Courtney at this travel company!!! Within three weeks, based on a last-minute whim for us to go to Italy and blessedly finding our travel agency, Courtney had our hotels booked, tours selected, restaurants reserved, and private transfers logistically solved. Her itinerary for us was outstanding, the perfect mix of adventure and relaxation, casual and sophisticated dining, experiencing things as first-time tourists and as locals. She gave us her firsthand recommendations which was worth its weight in gold. She saved us a ton of time from internet “hunting and pecking” through fake reviews, sifting through hundreds of random websites and blogs, and hoping for the best - the way we usually travel - to ensuring we had a wonderful experience based on her deep real-life expertise. Courtney also checked in with us throughout our trip to check that things were going well, who does that??? That’s the kind of genuine-care top-notch support you’ll get with this travel team!
Elena's Travel Agency
Based on 922 reviews
Nicoletta planned a wonderful for trip for us. She paid attention to the smallest details. We were picked up and Venice by someone that walked us into the train station to help us navigate. The guides were enthusiastic and knowledgeable. I love the ease of not having to worry about ordering tickets or how I would get there because she was so attentive. We went to Venice, Pisa, Florence and Rome. She provided travel tips, suggestions of where to eat, what to do. I highly recommend this travel agency to plan your next trip.
Cameron's Travel Agency
Based on 126 reviews
Our travel company designed and executed an exceptional visit to Puglia, Italy. I was kept well informed during the planning process and they responded very quickly...usually leading me to do research and make decisions. I was completely impressed with their knowledge. During the trip, everything happened exactly on schedule and the guides and drivers provided were uniformly excellent. While I carefully examined the suggested hotels in advance (the travel agency provided all the info for me to do that), I was very impressed upon arrival and my stays were excellent.
Eleonora's Travel Agency
Based on 222 reviews
We absolutely loved working with Eleonora and Elena at our travel agency for our trip to Florence, Naples and Sicily. I normally arrange our own travel, but because we don't speak Italian and we were traveling during the holidays, I wanted some extra support on this trip. It was wonderful feeling that we had a team of people always offering support while we were traveling. They really listened to our interests --- art, food, cooking, archaeology, nature --- and crafted an itinerary that was customized just for us. I had also asked to take advantage of being there during Christmas and seeing and doing things that are only available at that season, and they listened to that, too. I sent them a huge laundry list of places that we were interested in seeing, well over what we could do in 12 days, and Eleonora helped me make the best choices and come up with a program that we were all happy with. Transfers were handled seamlessly and we were very happy with the hotels that they chose for us. They were very good about communicating both in advance and while we were on our trip. (We had a private group set up in WhatsApp and they were always available and responsive, even on Christmas.) Of the many drivers and guides that they set up for us, I don't think a single one was late or not where we expected them to be. Which is pretty extraordinary. We had one issue where they booked a domestic flight for us, I didn't understand the baggage allowances and we had to pay to gate check luggage, and Eleonora insisted on refunding the extra fees to us even though she wasn't required to do so. They are super responsible and I really appreciate the many ways they went above and beyond to give us great service.I would 100% work with this agency again when we return to Italy, and I would recommend them to anyone else.
Laura's Travel Agency
Based on 12 reviews
After two years we finally made our 40th wedding anniversary trip to Italy. It was awesome. I have used many travel agencies in the past, but this was truly one of the best plan trips I’ve ever been on in my life. Ivana was tremendous, she stayed in touch with me and made the trip so pleasant. She was like a personal administrator, stayed on top of every detail. I cannot tell you how thankful and how grateful my wife and I are for this company and the expertise they showed and delivered; they are number one. It was truly a dream vacation.Thank you to our travel company,Jim B
Tomaz's Travel Agency
Based on 182 reviews
As usual (this is our 3rd expansive trip undertaken with Zicasso), the overall experience was wonderful. Our travel agency scheduled our trip to Switzerland and they did an outstanding job. In particular, Zala took great care of us. The detail was top notch which meant we were never confused by the itinerary. We were most impressed with the detailed itinerary sent to us ahead of time - including travel passes and train tickets as well as all the vouchers we needed for various expeditions. Apparently, the travel agency constantly monitored our progress and schedule - on the day before our departure from Lausanne to Paris via train, we were notified by Zala that our scheduled train had been cancelled (French transportation strike). She told us to monitor our email and a couple hours later, we had new tickets sent to reception at our hotel. Impressive! If Zala (and of course, Mojca) read this - our thanks for a terrific experience!
Alexandra's Travel Agency
Based on 112 reviews
Our honeymoon was the trip of a lifetime thanks to Alexandra's incredible planning. Every activity, excursion, tour was meticulously planned and intentionally designed. Alex was so communicative throughout the trip so we really felt like we were taken care of and had support when needed. Not to mention all of Alex's vendors were outstanding! They were knowledgeable, kind and went above and beyond to make us feel welcomed and attended to.
Manon's Travel Agency
Based on 153 reviews
We had a great trip to France with this travel company! Manon was an excellent liaison and her communication and attention to detail were were top-notch. Our local guides, for the museums, historic sites, and neighborhoods, were knowledgeable, on time, and friendly. The trip was well-paced and tailored to what we wanted: busy but still with some down time to explore on our own. All the logistics went smoothly and we were extremely satisfied with the instructions that Manon provided.
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Multi-Country European Family Trip Review: Switzerland, Italy, Czech Republic, France, England, 1-Month Vacation
The planning portion of the trip was fine. We ran into communication issues in the 3 weeks leading up to the trip. Part of the challenge was having a month-long trip seemed to have too many variables for the tour company to manage in advance. All of the apartments we originally booked were no longer available due to the pandemic by the time we traveled. However, instead of booking us in 5-star apartments (as we had in our proposal and what we paid for), the housing was incredibly varied. One of the flats was lovely - great location, comfortable. One was horrific - filthy, bad location, loud, uncomfortable, terrible amenities. Some were in between but nothing as nice as what we paid for in our proposal. The travel commpany didn’t want to take responsibility for any of the issues we experienced. Their claim was to continue to blame booking.com. The reason we use zicasso is to avoid sites like booking.com and to use local agents who have relationships and know the right places to book. Overall it was a very stressful trip with so much communication throughout trying to fix issues. We have booked numerous other travel groups through zicasso and never had a single issue. Sadly, this was not the case. The first day we arrived in Europe our accommodation was not available and we sat jet-lagged in a park with our kids for 6 hours waiting for a resolution which only happened when we got zicasso involved. We do not recommend this group.
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