Joël's Travel Agency
Based on 116 reviews
Thank Joel and your team for planning the most fantastic trip to France for my husband and me. Everything was planned perfectly, which allowed us to get up each day and enjoy experiencing something new. The itinerary was put together thoughtfully, making sure we got to see the things that were important to us with minimal extra travel.
The trips and the guides were fantastic. The hotels were strategically chosen within walking distance to town or interesting sites, and based on the type of hotels we prefer to stay in. We really appreciate how easy you made the trip for us with the daily itinerary and booking cars to the train stations so we knew we were going to the right place at the right time.
It was also a nice touch to remember us on our anniversary with gifts to our room. So thoughtful. Thank you!
Elena's Travel Agency
Based on 992 reviews
Overall, the trip design was wonderful and we enjoyed our trip, without having to worry about logistics for our tours and day trips. Only feedback I want to share is the daily communication with the travel designer. It would be best if we could communicate easily via WhatsApp or Messenger if we had issues with a service or questions about the trip. They provided a main number to call. Which sometimes is not working, especially if we are International travellers. Giving us a mainline number does not make it feel personal. Other travel companies in other countries make us feel special by being available through WhatsApp and Messenger. We paid for the services, and it is quite expensive, but we expect more care from the team.
Robert's Travel Agency
Based on 172 reviews
This travel company was good, but I wish I had vetted another agency to really know which was the best and offered the best deal.
Robert, the owner of this travel company, was certainly very personable and knowledgeable about Italy and arranged our visits to Barcelona, Spain, Venice, Florence, Rome, and Positano, back to Barcelona and home. We wanted to see the sites, but we were sometimes on two tours a day, which was a lot, but we realized that decision was ours.
All the hotels were good and close to where we needed to be. The best hotel was the one in Barcelona. The hotel, its location, and staff were excellent, and I would highly recommend it to others visiting Barcelona.
Lisa's Travel Agency
Based on 37 reviews
This was our second trip coordinated by Zicasso’s travel agency and we cannot recommend the team enough. They're very knowledgeable about France and have usually visited recommended properties and sites in person so they can help explain, in reliable detail, what to expect. Also, they are easy to reach with any issues or questions.
Our previous trip was to Paris. This time, we took our family (two adults and two kids under 10) to Provence. We stayed in St Remy de Provence. The town was very lovely, an excellent base from which to explore other villages in the region.
I'd suggest renting a car if coming from Marseille. Driving around this region is not stressful at all. The suggested activities, including e-bikes to Les Baux de Provence, Cassis, wineries, hiking the Ochre Trail outside Roussillon, and Gordes, were all fantastic.
In summary, working with our travel company has been a pleasure both times and we will reach out to them again for future France vacations.
Ana's Travel Agency
Based on 272 reviews
We used Zicasso to help make our honeymoon easy. It was amazing, thanks to them. We had a thorough itinerary and plans every day. The drivers picked us up in the morning, let us know the plan for the day, and were flexible if we wanted to change it.
They took us to amazing restaurants, vineyards, beaches, and on Port tours. They also facilitated an amazing day of food tasting in Lisbon.
Our travel agent was phenomenal. She provided us with many ideas of things to do in Portugal and it was easy for us to choose the ones we wanted to do the most. She reviewed the itinerary with us and asked if we had any questions. We did, and she helped answer those after consulting with people in those areas.
Additionally, she gave us options for accommodation. Every place in which we stayed exceeded our expectations and was in a very convenient area. We were blown away by the hotel in Porto and wished we could live there.
Cameron's Travel Agency
Based on 163 reviews
Zicasso's travel team did a great job planning a nine-night trip through Puglia for myself and two family members. We never had to worry about a thing. The drivers showed up on time, the guides were great, and the itinerary was perfect.
Other than one hiccup that was quickly remedied, we found the hotels to be in great locations in the various towns in Puglia. Planning a trip like this must have been a logistical competition, but everything ran like clockwork and we were able to thoroughly enjoy it!
Emily's Travel Agency
Based on 97 reviews
Zicasso’s travel partner provided five-star service. Special mention must be made for one of the limousine drivers, but everyone involved played their part in ensuring Carmel and I had a holiday in Spain to remember.
What impressed us the most wasn't the seamless perfection of the tour's progression because nothing on Earth is perfect. When the inevitable (small!) problems arose, such as issues with a couple of the hotel rooms, a change of transport from trains to hiring a car for a couple of days, cancellation by us of a proposed day tour in Madrid, and confusion regarding a restaurant booking, all were handled efficiently and promptly, without demur. The agency kept us fully informed at all times regarding what was going on and any changes to the original tour itinerary. It certainly made for ease of mind.
In addition, a couple of refunds were made to us, including for the cancellation (by us!) of the day tour in Madrid. This refund appeared in my PayPal account within a few days of the cancellation and without any representations by me. I've had many dealings with tour companies and agents over the years to appreciate just how rare this prompt refund was; some would say miraculous! Another brownie point for the team.
Matteo's Travel Agency
Based on 503 reviews
We recently had the pleasure of going to northern Italy for two weeks with another couple and could not have been more pleased with Zicasso’s travel company.
We flew into Venice and visited each of the following for several days: Venice, Verona, Milan, Lake Como, and Lake Maggiore. The guides who met us at our hotel each day were fantastic.
The travel company made restaurant and hotel suggestions. We picked what we thought would be best for us and they took care of the reservations. Everything worked perfectly and was just what we were looking for. A truly wonderful vacation from beginning to end. The travel agency was there for us 24/7 and made our trip worry-free. We would definitely recommend using Zicasso to match you with their exceptional travel specialists.
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