Outstanding service and attention to detail. Always available and handled details effortlessly. Additionally, they connected us with an amazing tour guide who engaged the whole family and brought the stories of Florence to life. They handled a complicated trip that was booked late with ease and grace. They provided advice and resource both before and during the trip which was greatly appreciated. They handled the transportation needs at every step amazingly well, reducing stress and making it easy for us to move around Italy. Loved working with them as they allowed us to have a family trip to remember. Thank you!Show More
Our family had a wonderful trip to Spain in late May and Early June 2022. Lalo from our travel agency was extremely kind, helpful and patient as we worked together to define an itinerary for our family. He provided great insight as we considered the specific cities we wanted to visit and made good recommendations based on taking the time to get to know us and our interests. He always followed up very quickly on any actions he took and emailed or texted the information back to us. In addition, Lalo was a tremendous help when two of our family members surprisingly tested positive for COVID and we could not return to the U.S. as planned. Lalo helped us extend our trip by a few days, found us a hotel (when all hotels in the city were sold out) and arranged for us to get additional COVID tests a few days later and new transportation to the airport. He took the time to make sure we were well taken care of, even though our itinerary with our travel agency was technically complete. Lalo did not request any additional fees for these extra services.I would highly recommend Lalo and this travel company for anyone considering a trip to Spain or Portugal. Having someone who is a local (based in Madrid) with great knowledge of the country definitely beats a company based in the U.S. (or another home country) who may have visited Spain a few times.Thank you again, Lalo - - we loved your country and hope to return to visit northern Spain next time!Show More
The whole trip from beginning to end was excellent. It all started with the planning. We indicated our interests and our travel agency came up with a tentative schedule. We made adjustments and it was executed perfectly. The trip was stress-less. All the drivers and tour guides were on-time and professional and very informed. They always checked in with us and made sure that we were getting the most out of our experience. The choices of the places we went to was excellent. During the trip, our tour operator checked in with us to ensure we were doing well. All the restaurant recommendations were top notch and accommodations were excellent choices. Overall, we would definitely recommend this to anyone.Show More
Ana and her team from this travel agency made our first international family vacation absolutely magnificent! Ana in particular was patient and attentive from the moment I started describing what my family wanted to see and do on this trip. She helped curate an itinerary that was enjoyable for not only my wife and I, but also our 3 children ranging in age from 6 to 12. Her attention to detail was evident the moment we arrived, where she made sure our airport transportation provided a child seat for our 6 year old, to the moment we departed, where she arranged breakfast-to-go with the hotel for our early morning flight. Working with our travel company and their amazing network of tour guides made us feel like we had (very knowledgeable) friends taking us around the country. The end result was an unforgettable vacation for us!Show More
We thoroughly enjoyed our trip. Having been to Italy several times, we had not explored Emilia-Romagna. Nina worked out an itinerary that gave a good cultural and gastronomic exposure to the area. She listened to our "druthers" and designed a program that checked just about all of our boxes.While we were pleased overall with this travel company's work, there were a few gripes:In the run-up to the trip, we got recurrent excuses as to why things were not being finalized. She was always working with VIPs and VVIPs. Every customer thinks they are a VIP and should be treated accordingly. The final voucher was not completed until we were already in Europe.There was a last-minute upcharge for drivers' services.Our last day on tour was to include a rail trip to Ferrara. I only learned on my own that services were to be interrupted by a strike. I advised our travel company of what I learned, they confirmed my information and we canceled that day's activities. Had I not learned independently, we would have gone to the station only to be foiled there. They should have been proactive in knowing of scheduled strikes and informed us.Show More
This travel agency was a tremendous help in planning and executing a fantastic European vacation for our family of 5 in August 2022. The head of the company, Stephane, was meticulous in finding out our interests, our tastes and made sure every day of our trip to Munich, Lucerne and Paris was perfect. The hotels were top-notch, the guides he chose and transportation was flawless and he went out of his way to find off-the-beaten path excursions with locals who made these countries and cultures accessible and fun. We would recommend our travel company to anyone who is interested in traveling to Europe. Stephane has traveled extensively, speaks many languages and you can rest assured that he and his staff will communicate with you regularly, make sure you have all the tickets and information you need so you can enjoy your vacation to its fullest. We will be working with them again!Show More
Thanks to Courtney and her amazingly detailed and thoughtful trip planning, we had the most lovely trip. Our travel agency took care of every detail leaving us feeling safe, engaged, and taken care of on all three of our stops. I have already recommended them to friends who loved tracking our trip from our social media postings. Courtney has a family herself so she was particularly thoughtful around family travel. I would not think twice to book another trip with this travel company and you should not either.Show More
Travel company is amazing. We were always very well taken care of. We always felt as though they knew exactly where we were and offering assistance every step of the way.Very easy to communicate with them through phone messaging.Magnificent service.Show More
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The planning and preparation was very thorough and professional. My trip involved three countries, planes, bikes, cars, and trains. Everything was handled carefully and with enough time to connect.
The hotels were fine, just as I expected. The activities were probably better than I had expected. The guides were on time and knowledgeable. The wine tour in Chateauneuf du Pape was especially engaging, as was the cooking class in Barcelona. There were no hitches.
Everything went smoothly from start to finish. Thanks to our agentfor handling everything and organizing it so that I could understand where I had to be from the beginning of the day to the end. Arrivederci.