France and Italy Travel Agents & Reviews

After a difficult year, my wife and I decided to visit Italy. It was somewhat last-minute and booking on our own proved difficult. Zicasso provided us with planning options. We decided on this travel company to plan our experience and it was the perfect solution for us.

They listened to our preferences and met all of our expectations. When weather forced the cancellation of one activity, the team at the travel company found an alternative that became one of the highlights of our trip.

The drivers, hotels, and guides they provided met or exceeded all expectations. Yes, we would use them again. Yes, we have recommended this service to family and friends. Thank you for a much-needed and memorable travel experience.

Thank Joel and your team for planning the most fantastic trip to France for my husband and me. Everything was planned perfectly, which allowed us to get up each day and enjoy experiencing something new. The itinerary was put together thoughtfully, making sure we got to see the things that were important to us with minimal extra travel.

The trips and the guides were fantastic. The hotels were strategically chosen within walking distance to town or interesting sites, and based on the type of hotels we prefer to stay in. We really appreciate how easy you made the trip for us with the daily itinerary and booking cars to the train stations so we knew we were going to the right place at the right time.

It was also a nice touch to remember us on our anniversary with gifts to our room. So thoughtful. Thank you!

Our travel agent was a pleasure to work with and we look forward to using our travel company’s services again when we return to France. Thank you for creating a truly memorable trip for us.

Our agent took the time to listen to our feedback. She asked my wife and me many questions during our initial call and it was clear she heard us, having developed a plan that lined up perfectly with our preferences. I would not hesitate to recommend the travel agency to any of my friends and family.

Stephane is amazing. He provided exactly the itinerary and experiences we hoped for. He was responsive and engaged on a personal level with our trip, providing expert guides and a professional driver, and helping whenever an issue arose. His recommendations were based on experience and truly helpful.

I would highly recommend this travel company to anyone planning a trip to France or Belgium.

My review of the travel company is a mixed bag. When planning our trip the communication with one particular agent was fantastic. Hotels chosen were in very good locations, drivers were always on time and most of our tour guides were excellent and a pleasure to be with. Our biggest disappointment was the complete lack of communication when there was a change in our itinerary. We were following the schedule given to us, waiting for a driver to pick us up to take us to our next hotel and destination, only to find out that there was no driver to pick us up at the scheduled time per our itinerary, because there was a change. However, the travel agency failed to inform us of this change! The agent I spoke to was very apologetic and sent a driver to us as soon as she could. We were communicating with several agents during our trip which leads me to believe that this company is more than likely a bigger travel/tour company. This is probably why there was that failure in communication. Someone dropped the ball. I was given a U.S. telephone number for me to text or call but when I texted no one replied. This happened a couple of times. When I emailed to reconfirm pickup from our hotel to the airport at the end of our trip, I did get a reconfirmation in a timely manner. I was asked to inform the agent who emailed me to inform her when we arrived at the airport just to be sure everything went smoothly. I did so, but did not get any reply at least to ask us if everything else went well… basically to tie up loose ends. Our experience with this travel company was not terrible but it certainly didn’t meet the exemplary standards that we have been accustomed to with our previous Zicasso travel specialists. We pay premium for superb service that Zicasso advertises as luxury travel. Communication is key to delivering this superb luxury travel service. Unfortunately, this travel company was a disappointment in this regard.

 

Overall, the trip design was wonderful and we enjoyed our trip, without having to worry about logistics for our tours and day trips. Only feedback I want to share is the daily communication with the travel designer. It would be best if we could communicate easily via WhatsApp or Messenger if we had issues with a service or questions about the trip. They provided a main number to call. Which sometimes is not working, especially if we are International travellers. Giving us a mainline number does not make it feel personal. Other travel companies in other countries make us feel special by being available through WhatsApp and Messenger. We paid for the services, and it is quite expensive, but we expect more care from the team.

Generally speaking, this travel agency is a very good advisor. The best part is their app, which updates every day during your travels. Thanks to the app, I could easily reach our hotels and our drivers. The communication between the representatives always was great.

We stayed in four different properties during our trip and three of them were just spectacular. The only hotel that did not meet our expectations was the one in Bordeaux. It was very old and not well maintained, and the location was not great either. On top of that, the air conditioning in our room was broken with 95° heat. We didn't sleep all night, but the next morning, the manager sent us a bottle of champagne with a letter of apology.

It was the trip of a lifetime. We were extremely happy with the travel company. Veronica helped plan the trip at the last minute, by Italy's summer standards of two months in advance, and was able to seamlessly fulfill all of our requests and more. We are so glad that Veronica recommended Syracuse to us, as we had not planned to go there, and it ended up being our absolute favorite city that we plan to return to.

On the trip, we fell in love with Palermo and Syracuse, and decided we wanted a little more free time in Palermo to make up for a boat day we missed in Capri due to rain. They made it happen with no problem whatsoever.

Their responses to us 24/7 were quick and helpful; we barely had to lift a finger. We loved the team of drivers, guides, and so much more. Everyone was so knowledgeable and truly made us feel at home. They gave us local tips on where to eat and what items to try, and we absolutely loved it and the team in general.

It was an all-around five-star experience that allowed us to relax and enjoy the culture and experience without worrying about the details of planning and logistics. I do not know how we will ever travel another way.