I would highly recommend the travel company to anyone looking to vacation in Southern Italy. I loved the combination of this husband and wife team where it was easy to communicate with the wife as an American but she met her husband in Sorrento so he is a native there. They both spend so much time in Sorrento that they were able to provide us with excellent recommendations of excursions, tour guides, places to eat and places to stay. I have already recommended them to several of my friends.Show More
Matteo and his staff are absolutely the best! Before our trip even started, they were always available and kept us informed on any new travel restrictions. During our trip we had some changes due to flight cancelations and missed connections. They worked to change transportation and tours. We were greeted by guides at every location that made us feel special! I would highly recommend using them for your travel needs. 6 stars if I could.Show More
We loved the entire experience with Zicasso and then with the travel company.Sabine, our travel agent, was fully committed and guided us with every decision we made. She grasped, from the beginning, the spirit of our trip, and helped us come up with the perfect experience for our entire family including me, my husband (56 and 58), and our son and daughter (25 and 21).We highly recommend the travel company, and we look forward to plan another trip with them again!Show More
Our travel planner designed a very nice itinerary for us that covered all of our requests. Time was managed very well too. The communication was the only negative that partially had to do with time zone differences but some was just a lack of clarification and attention to detail. Nothing that overall impacted our trip, this is my only comment in regards to future transactions and making sure that the expectations were met. For example, there was one tour arranged on a day that was a National Holiday and most everything was closed that could have been a different day. And a club night was arranged on a night the club was closed.Show More
Where to begin? I was initially contacted by Nina to discuss what we had in mind for our trip to Italy. She learned of our basic interests and took it from there to a trip we could have never imagined on our own. She was extremely informative, responsive and simply a great all around person who soon became what I now consider a dear friend. She set up a wonderful journey, with many great areas of interest and natural beauty. Everything was taken care of, including luxury transport, lodging, personally guided individual tours with brilliant English speaking guides, and spot on dining recommendations. We wanted for nothing!On several occasions, the scheduled hikes proved a little strenuous for us, so Nina immediately put into place a Plan B which allowed us to continue without interruption, but with a little less wear and tear on our old bodies! So we still got to see the views on the Path of the Gods, and watch the goat herder milk the goats and make fresh cheese, but without the tougher ups and downs originally planned.In short, everything was superb, spectacular and and literally life changing. We will never go to Italy again without Nina planning our trip. The plan she prepared for us was perfect and came off without a hitch. But then we had to go home.And this is where Nina kicked into overdrive. The US requires a negative Covid test no sooner than one day before departure. My test at the Palermo airport came up positive. My two traveling companions tested negative. I was literally taken into custody for a seven day isolation and sent the other two home. Nina tried every which way to get me cut loose to isolate on my own, but in Sicily that is not possible, and I was taken to an awful place and held until I could test negative. Nina helped me reschedule my flights, helped me contact the US Consulate, and ultimately got me transported back to Palermo, lodged in a beautiful hotel, and transported to the airport for my successful flight home. Without her help, I would probably still be stuck in Sicily.Show More
We originally booked our trip a year before the pandemic, so it took us 3+ years to take the full journey. Throughout the process, Eleonora and her colleagues at this travel company were absolutely fabulous. They worked with us to set up an amazing trip, then re-planned everything and arranged it all for us with some changes after the pandemic subsided enough for us to travel again.During our travels, we got amazing service. Any time we needed anything, we sent a text message and got immediate replies. They recommended and booked restaurants, helped us arrange other things, and were available for our every need. The entire trip went smoothly: drivers were outstanding, tour guides were amazing, and the planning was impeccable. We would definitely use this travel agency again, and will refer our friends and family as well. Our trip to Italy was amazing, and we are grateful for the support and guidance we got along the way.If you’re going to Italy, use this travel company!Show More
Our travel agency planned an extraordinary 18-day custom vacation through Italy and Switzerland based on our requested activities that exceeded all our expectations. They also suggested additional ideas for fabulous experiences, local guides, hotels and restaurants that made all the difference for an exciting, world-class getaway! Robert was the most expert and friendly travel professional we've ever encountered - who made great things happen and handled all the details.Show More
We had a great experience working with our travel agency and especially Stephane. He was outstandingly responsive to our needs and provided excellent answers to questions that we had as they came up through the process. He was very knowledgeable with the areas that we travelled to and was able to customize our activities and schedule to one that matched our needs.He met us the first morning we arrived at our hotel and gave us an orientation to Paris. We were able to keep in touch easily via WhatsApp using phone calls and texting both while in the US and while we were in France. He was always available when we called him in France with questions or if we needed him to talk to a vendor or activity host.He was also able to get us Disneyland tickets off the waitlist when my kids decided they wanted to spend a day there. Stephane made it happen!All of the hotels were clean, comfortable and he had good working relationships with most of them. The breakfasts were outstanding. He made several dinner reservations for us which had outstanding meals.We had a very reliable and prompt driver for our travels through Normandy and Loire Valley. It made for stress free travel. All we had to do was wake up in time for breakfast each day!Show More
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We used our travel specialist to plan our family vacation to Europe this year. They came highly recommended and they did not disappoint. Our trip included six adults plus a baby with multiple flights, train rides, transfers with private drivers, and tours. In a little over two weeks, we visited the French Rivera, Milan, Lake Como, and the Amalfi coast, and numerous nearby cities. I cannot begin to appreciate the amount of detailed planning that went into pulling all of this together.
From the villa in France with our own delightful private chef to the wonderful hotel accommodations, the cities and villages that we visited, the restaurants, the incredible wine and food, the tours with local experts, and special activities that were planned for us like boat tours of Lake Como and the Amalfi coast, everything was incredible.
It was truly the trip of a lifetime. Thank you, Devaki, for an unforgettable family vacation that far exceeded our expectations and a lifetime of wonderful memories that will be easier to remember because of your surprise family photoshoot on our last day.
I highly recommend our travel specialist to anyone who wants a spectacular well-planned vacation experience.