Laura's Travel Agency
Based on 47 reviews
I want to commend our travel company for a seamless, stress-free dream vacation to Italy. The staff was able to thoughtfully curate a trip once we communicated our list of places to visit and were respectful of our time (and more importantly, our budget). They were even able to add on a last minute activity to our trip! The drivers and guides who helped us along our journey were kind, knowledgeable and helpful. Our travel team was also very quick to respond to last-minute changes to our trip (train delay) which resulted in no disruptions to our plans. I would highly recommend them and look forward to a return trip to all the cities we visited, and would gladly do so with assistance of this travel agency.
Lisa's Travel Agency
Based on 8 reviews
This is the third time we have used Zicasso and we will continue to do so since the services of their agents are absolutely superlative. Our wonderful agent, Lisa, booked a trip to Western France and planned it perfectly and included those areas we wanted to see as well as some we never would have thought about. She also included choices in the different areas such as on the way from Paris to our first stop, Honfleur, she suggested stopping at either Giverny, La Roche-Guyon or Rouen. We picked what suited us best and our itinerary continued this way throughout most of our 18 days in France. The places we stayed were wonderful. The restaurant recommendations were fabulous. The tours were outstanding. Everything was done with so much care and thought. It was a magnificent trip and we hated leaving.One of the most important things to us when we plan a trip is trust and accessibility of the travel agent. I can't say enough wonderful things about Lisa. I know this is more than a job to her. She clearly cares about her clients and their satisfaction and happiness.
Robert's Travel Agency
Based on 153 reviews
Our travel company went above and beyond to make sure we had an enjoyable trip! We learned so much about the places we visited and about how we travel together, and what we want in terms of future travels. We had some rough moments, but out travel team made sure we had everything we needed. The emergency line through WhatsApp was extremely helpful and there was always someone ready with critical information when we needed it.We feel we barely scratched the surface even though we got to do and see so much! Our travel agency gave us just enough leisure time to ourselves in between small group tours and honestly it was much needed.Before we even got halfway through our trip we knew we needed to go back at some point in our lives. This travel company made our honeymoon an amazing adventure that we’ll remember for the rest of our lives!
Manon's Travel Agency
Based on 152 reviews
Laurence from the travel company was excellent to work with in planning our twins graduation trip to France. The planning phase was conducted seamlessly and was very detailed. It took into account all of our individual ideas for seeing France for the first time with college graduates. The drivers for our transportation were all timely and very professional and in very comfortable Mercedes Benz vans. Our driver who drove us to the high speed train station took extra time and care to get us to our gate.
Matteo's Travel Agency
Based on 447 reviews
The trip was well planned with stays in Bologna, Florence, and Perugia, and in line with our profile and with the zoom discussion with Daniela. Their staff was available at any time and the drivers and guides they engaged for us were excellent. We were uncomfortable with the location of one hotel - it was at the top of a particularly steep hill town - we did not have a good understanding of the steepness of the grade. But since we selected the town, the mistake was primarily ours. Going forward, should anyone choose this town and/or this hotel, the steepness of the town’s streets should be explored. Daniela acted quickly and secured us another room at an excellent hotel.
Alexandra's Travel Agency
Based on 106 reviews
Our Tuscany trip surpassed every expectation. Not only the choice of hotels, tours and drivers, but also how our intenerary considered everything we where looking for. As we where guided privately through the history of Florence and it’s amazing art, history and arquitecture, we also got to see the amazing nature and landscapes of the Tuscany area as we biked and hiked through breathtaking scenery.Our trip was planned so that everyday was completely different, with the only constant of great food and wine and being taking care off in every sense.The travel company surpassed all expectations.
Darya's Travel Agency
Based on 3 reviews
Darya at the travel company was an absolute dream to work with.We were traveling with 4 people and she worked with us over email and a zoom call to put together an itinerary that we all loved. We changed and tweaked the itinerary a few times and she was always just extremely pleasant about anything we requested. When the time came to travel she sent us all the tickets and meeting places we needed. She was also very available the entire time we were in Italy and would reply to calls/emails in minutes. The fact that she was so responsive really put us all at ease. She replied to questions about tipping, called vendors when there were issues and just really treated us like VIPs.I would recommend Darya/travel company to anyone traveling to Italy!
Adam's Travel Agency
Based on 74 reviews
We had a wonderful trip to England and France that this travel company helped us plan and organize! We really appreciated how they listened to our interests and suggested activities that we would enjoy. We were very pleased with the hotels and guides they arranged for us. The travel app was a great resource for us during our trip. Also, our travel agency was very responsive and helpful when we had questions during our trip. We would not hesitate to use this travel team again for a future trip.
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This travel company planned a once in a lifetime trip for me and my family. We shared with Mario the length of our trip, where we wanted to go and what we wanted to see and he took care of everything! The hotels were wonderful, the drivers and tour guides were excellent. Everything was taken care of for us so all we had to worry about was having an amazing time. We went to France (Paris and Nice) and Italy (Venice, Tuscany, Rome and Pompeii) and we never had to drive anywhere which was amazing. Driver picked us up and dropped us back off each day. It was a pure luxury to have that kind of service. Breakfast was included everyday and dinner and lunch was included in some of our excursions. The restaurants Mario booked for us were excellent. The private tour guides were so knowledgeable and informative which added a richness to the experience that we could not have imagined.
We also weren’t the easiest clients, with last minute flight change requests a few weeks before the trip and adding on experiences while literally already in Europe. Mario was always super responsive and worked tirelessly to accommodate us and he succeeded every time. If you want an amazing trip with every luxury available to you, definitely work with our travel agency. You won’t regret it!
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The planning portion of the trip was fine. We ran into communication issues in the 3 weeks leading up to the trip. Part of the challenge was having a month-long trip seemed to have too many variables for the tour company to manage in advance. All of the apartments we originally booked were no longer available due to the pandemic by the time we traveled. However, instead of booking us in 5-star apartments (as we had in our proposal and what we paid for), the housing was incredibly varied. One of the flats was lovely - great location, comfortable. One was horrific - filthy, bad location, loud, uncomfortable, terrible amenities. Some were in between but nothing as nice as what we paid for in our proposal. The travel commpany didn’t want to take responsibility for any of the issues we experienced. Their claim was to continue to blame booking.com. The reason we use zicasso is to avoid sites like booking.com and to use local agents who have relationships and know the right places to book. Overall it was a very stressful trip with so much communication throughout trying to fix issues. We have booked numerous other travel groups through zicasso and never had a single issue. Sadly, this was not the case. The first day we arrived in Europe our accommodation was not available and we sat jet-lagged in a park with our kids for 6 hours waiting for a resolution which only happened when we got zicasso involved. We do not recommend this group.
France & Italy Trip Review: Paris, Versailles, Rome, Florence, Dolomites, Lucca, Truffle Hunting, Dinner Cruise, Ponte Vecchio
Where to even begin?! I could not be happier with our travel agency! When first planning our trip I reached out to several local agents and big names and provided our budget and bucket list items, they all came back with super high prices and a short preplanned itinerary, that’s when I found Zicasso, who put me in touch with Mario of this travel company. Mario actually listened and made sure I was able to get in all of my “must see” places (like the Dolomites) and sent me a wonderful itinerary that was a week longer than all of my local agents and other big travel companies for the same price. I was a bit nervous to book with someone outside of the states, but I am SOOOO glad I did. We had the most FANTASTIC LOCAL GUIDES! I don’t know what we would have done without them. Our guides taught us so much and helped us get the lay of the land. While I saw many travel companies with huge groups and one guide holding a flag and everyone wearing ear pieces, this was not our experience. There were only 3 people (my immediate family) in our group and we got to know our guides on a more intimate level. We didn’t only see the “touristy” things, but learned a lot about the local history, local cuisine and had things pointed out only a local would know about. Our guides really made this trip for us! We also gained quick entry to all of the landmarks instead of waiting in line as we would have done without them and our travel agency took care of our tickets.
When planning our trip, we had specified 4-star hotel accommodations. All the hotels were wonderful and included breakfast, but I just have to say, Mario knows how to pick them! All of the hotels were located in the heart of the city and PERFECT locations. In Paris, we were just steps away from EVERYTHING, Venice over-looking the Grand Canal and in Florence, right at the end of the Ponte Vecchio bridge! Just to name a few. We were also driven most everywhere by private car. The drivers were wonderful and we traveled in style by large Mercedes/Mercedes type vans. Our travels included one plane ride and one train ride and we did those in style as well. I was nervous about our safety before traveling and I have to say, I didn’t feel unsafe once! All of our drivers were prompt and some were tour guides in themselves.
Thank you for such a wonderful bucket list trip Mario & travel company! We will be back and will definitely be recommending you to all of our friends and family!!
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