Eleonora's Travel Agency
Based on 221 reviews
We absolutely loved working with Eleonora and Elena at our travel agency for our trip to Florence, Naples and Sicily. I normally arrange our own travel, but because we don't speak Italian and we were traveling during the holidays, I wanted some extra support on this trip. It was wonderful feeling that we had a team of people always offering support while we were traveling. They really listened to our interests --- art, food, cooking, archaeology, nature --- and crafted an itinerary that was customized just for us. I had also asked to take advantage of being there during Christmas and seeing and doing things that are only available at that season, and they listened to that, too. I sent them a huge laundry list of places that we were interested in seeing, well over what we could do in 12 days, and Eleonora helped me make the best choices and come up with a program that we were all happy with. Transfers were handled seamlessly and we were very happy with the hotels that they chose for us. They were very good about communicating both in advance and while we were on our trip. (We had a private group set up in WhatsApp and they were always available and responsive, even on Christmas.) Of the many drivers and guides that they set up for us, I don't think a single one was late or not where we expected them to be. Which is pretty extraordinary. We had one issue where they booked a domestic flight for us, I didn't understand the baggage allowances and we had to pay to gate check luggage, and Eleonora insisted on refunding the extra fees to us even though she wasn't required to do so. They are super responsible and I really appreciate the many ways they went above and beyond to give us great service.I would 100% work with this agency again when we return to Italy, and I would recommend them to anyone else.
Laura's Travel Agency
Based on 12 reviews
After two years we finally made our 40th wedding anniversary trip to Italy. It was awesome. I have used many travel agencies in the past, but this was truly one of the best plan trips I’ve ever been on in my life. Ivana was tremendous, she stayed in touch with me and made the trip so pleasant. She was like a personal administrator, stayed on top of every detail. I cannot tell you how thankful and how grateful my wife and I are for this company and the expertise they showed and delivered; they are number one. It was truly a dream vacation.Thank you to our travel company,Jim B
Anna's Travel Agency
Based on 24 reviews
We had the best experience with this travel company! We loved the plan Anna put in place and everything went so smoothly while we were there! We didn't have a single issue and all our cars, tour guides, and experiences were right on time according to plan. We also felt we had unique experiences planned for us every day with guides who made us feel so special and taken care of. The hotels were awesome as well, with friendly and helpful staff. We simply could not have planned a trip like this without their help!
Matteo's Travel Agency
Based on 451 reviews
Daniela tuned in very quickly as to what we were looking for and clearly delivered on that. The experiences were all and even more than we anticipated. The drivers were excellent, interesting and accommodating, especially our driver to the Caves at Balzi Rossi, who took the time to accommodate our request for an additional stop. All the guides were most knowledgeable and really covered the history. Our favorites were “Emma” and the Stibbert museum and our guide in Naples who also covered Pompeii and Herculaneum as well as the guide/vulcanologist who took the time to explain the history of the volcano as well as sift through the stones to talk about the differences.There were some glitches with the hotels. The hotel in Genoa was beautiful, but some staff were rigid in the rules such that even though we had arrived late morning in Genoa after out transatlantic flight, we were made to wait in the sitting area until 2 pm to get into our room. Other were more helpful trying to get us connected to Wi-Fi.Barbara of Daniela’s staff was incredibly helpful. When husband had severe attack of vertigo in Florence, arrangements were quickly made to get a doctor to the hotel room. The hotel in Florence could not have been more accommodating and went out to fill the prescription. Thoroughly enjoyed stay there as everyone was so helpful, was in a great location and beautiful. Hotel in Naples, staff was again very helpful, especially helping to get luggage to and from drivers, which could not park close by. Staff also stepped up to contact Barbara by phone, when internet was down to let her know the driver to the airport had not arrived. Once Barbara was contacted, in a very short time had a driver to the hotel which got us to the airport in time to make our flight home.
Adam's Travel Agency
Based on 76 reviews
This travel company was unbelievable to work with. Not only did they take the extra time to listen upfront to what we liked to do while we are on vacation and the types of hotels we like to stay in, but they also were incredibly flexible once we were in France and wanted to change our itinerary on certain days. Not to mention that their travel app is second to none! We would highly recommend using our travel team as we will definitely be doing so on our future trips.
Robert's Travel Agency
Based on 156 reviews
Robert helped us plan an amazing honeymoon! Travel was difficult in the aftermath of COVID-19, and he really helped us have a great trip under the circumstances. After speaking with him on the phone, it was easy to choose the travel company to plan our trip, as I could tell Robert was super knowledgeable and understood what kind of trip we wanted to have. It was very easy to communicate with Robert while planning the trip. He gave us lots of options from which to choose, adjusted things as we requested, and gave us advice based on his travel experiences. It was great not having to worry about researching hotels, coordinating transfers, and finding tours.During our trip, Robert and his team were there for us whenever we needed. Jeanne was incredibly responsive to calls and texts at all times of the day, and helped resolve any issues that arose. We had to make some last-minute adjustments to some flights and a hotel reservation, and the company helped us sort that out quickly, adjusted our airport transfers, etc. We are very thankful to the travel company and would love to work with them again in the future!
Nikos' Travel Agency
Based on 15 reviews
Anna from this travel company was amazing. She listened to get to know me and my wife and the types of things we like, and worked with us to develop an itinerary to get all the things we wanted, including a couple of unique things, and incorporated changes in our travel dates as well. Anna’s communication with us prior to and during the trip was great. She selected great tour guides at all the sites we visited, and all the in country transfers went off without a hitch and drivers were safe and professional. Highly recommended!
Alexandra's Travel Agency
Based on 112 reviews
Our honeymoon was the trip of a lifetime thanks to Alexandra's incredible planning. Every activity, excursion, tour was meticulously planned and intentionally designed. Alex was so communicative throughout the trip so we really felt like we were taken care of and had support when needed. Not to mention all of Alex's vendors were outstanding! They were knowledgeable, kind and went above and beyond to make us feel welcomed and attended to.
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Indescribable!! Of course going to Europe is wonderful but the organization of using this travel company left us worry free. The rare time we needed to contact someone phone numbers and emails were easily located and responses and resolutions were quick! One of the biggest benefits was having our tours already booked, with lines at the big attractions wrapping around the buildings, our tour guides were able to get us in without waiting. Seriously probably saved us hours totaling days worth of waiting!! My husband and I have traveled to Africa, east Asia, Central America, and probably wouldn't plan another big trip without first contacting this company.