France, Italy, and Greece Travel Agents & Reviews

From the moment we were contacted by this Greece travel company to the moment we arrived home, this has been a wonderful experience. The level of attention and care exhibited by our travel planner and her team was exceptional.  She arranged memorable experiences daily and tailored them precisely to our whims.  My husband and I had never considered using a travel agency before but Zicasso does a superb job in finding the best in travel agents.  This trip we took to Greece has further sold us on the benefits of choosing an excellent travel agency to create a once in a lifetime experience.  Thank you to our travel planner and her team.

Such and amazing trip!!!!Let me start by saying that this is the first time I have personally used a travel agency to plan and book my travel plans. I have used agencies to simply book flights or hotels, which basically consisted of 1 round trip flight and 1 hotel for the entire stay. That was the extent. I like having the control of what I plan to do on vacation, so this was a big step for me to hand over the reigns to someone else. I have to say, this was the best decision I could have made because of my experience with Zicasso. The process was so simple. The information I was asked to enter was the main reason I was inclined to provide the information in the first place and there was no fees to do this. I could see what presented and choose to proceed or not. I was asked my intended travel dates, destination(s), purpose of the trip, how many travelers, budget, likes/dislikes, etc. Once I entered the information and hit submit, I was contacted by a specialist to set up a quick call to go over the information I provided and make sure everyone is on the right page of what type of trip we are hoping for. I had put in 2-3 separate requests with different destinations because we weren't 100% set on the location but were open to see what would work best for us in the time we had during the time of year we were going. I was contacted be different specialists for each of my requests, each who was a local of the destination we had selected, to set up a quick call to make sure there is no confusion about the information I provided and everyone is on the same page about what we're looking for on our trip. Working with someone who is local to the area is so key to making sure you aren't following into tourist traps for hotels or tours. They can provide insight being a resident of the location on must do's and things to see. I was told what number to expect the call from, being international and was also given a local number for me to call that would connect to them in their own country of residence. One of the requests (the one we eventually selected), was for Greece.  We were so lucky to be able to work with Nikos. We set up our quick call. He had already looked over the information I provided, which showed that he was a professional and prepared with some suggestions for this initial call. One of my biggest pet peaves is why ask me to provide you all the detailed information if you aren't even going to read it and have me say everything all over again. That was definitely not the case here. Based on what I had indicated, Nikos had a few mock itineraries planned to present to me to and get my feedback. At the end of our call, he said he should have something a little more structured for me to look at in about 4-5 days, but he actually had it ready for me in 3 days. He emailed me the link to view it and it was laid out so well, easy to follow, with links to the actual hotels we'd be staying at and the type of room we'd be booked in, if breakfast was included in our booking or not, as well as specific requirements (this was March-April 2022, so COVID was still very much a thing).  The tours I had requested were outlined with all the areas we'd visit, the timing, if hotel pick up/drop off was included, and of course any rquirements. Our domestic flights/ferrys to/from the islands were not booked of course since we were still in the planning phase, but it did indicate if the cost was included in the final quote or not, as well as our private transfers to/from the airport and hotels.  I had asked from some time at each our destinations within Greece to be able to just do our own thing as well, take in the local culture, etc. Nikos provided suggestions on restaurants and places of interest to check out in each of those areas as well. After a few emails back and forth for minor adjustments to the itinerary, we were confirmed this is the trip we want to take. I should mention, that the majority of adjustments were due to the flights from the US to Greece. With the number of flights still lower than pre-pandemic times, we didn' have the same amount of options and we were restricted to our specific dates, due to trying to fit this in on my daughter's Spring break. I was responsible for booking the international flight, but Nikos book all of our domestic flights within Greece. I had to put a deposit of 25% of the entire cost of the trip to secure the trip, and so Nikos can start booking all the hotels, tours, flights, etc. The payment method was super easy to complete online. Zicasso also provides options to purchase travel insurance as well, so I did that too with the uncertainity of things, I didn't want to take a chance. I received vouchers and confirmation numbers for all our reservations, along with the detailed itinerary closer to our departure. Another thing I was super impressed by was that our bookings were all exactly as stated in what Nikos sent. It wasn't a hotel similar to what he mentioned, nor was it a different type of room then what was promised, except in the 2 cases where they had upgraded our rooms at no additional cost without us having to ask for it. Everything was planned and figured our for our trip. We didn't have to worry about how we were going to get to the hotel from the airport and will we make it on time to the airport on the days we needed to fly out somewhere. We had a car pick us up and drop us off for our tours, besides our walking tour, well because it was a walking tour in Athens and walkable from our hotel, where our tour guide met us. Oh! That reminds me. All of our tours were booked with amazing tour guides. They were so knowledgeable and passionate about the subject, that they made all the history come alive. They made the experience even better. We actually forgot to tip our first tour guide, Eva. Nikos just happen to email me to check in on us and how our trip was going. I mentioned this to him and he made it possible for me to send him the money to get it to her. Problem solved in a matter of minutes. That is another thing I should mention is that Nikos stayed in constant contact with us throughout our trip and provided several ways for us to contact him in case we needed anything. He welcomed us on our first day with more suggestions for restaurants and things to explore and see once we had a chance to check in and freshen up at our hotel. He did not just stop once everything was booked and paid for. He made sure we were enjoying our time and had everything we needed. One of our flights was delayed by a couple of hours due to extreme wind conditions, and he got in touch and updated our driver so that he was aware and was there when we landed. We had a cute welcome package in our room sent by Zicasso when we first arrived to Greece as well. I could probably go on and on, but this review is already quite lengthy, so I'll end by saying Nikos and Zicasso did a fabulous job and exceeded my expectations! 

I did a rome/paris customized trip and I would say overall went well. I am pretty sure for the price for a solo traveller package that this could have been done much cheaper. I believe Rome was worth the package/tours. Paris is a city that can be adjusted on your own because the tours/hotel were not as great. I would need to experience other travel agencies to have a better review and frame of reference. But, overall went well. Thank you

The trip overall was very nice.  The only disappointment was that the agency didn't stay up-to-speed on the ever-changing Covid restrictions and communicate those to us.  We had to stay on top of this on our own.  Usually, travel agencies handle ALL of the details.  Unfortunately, that wasn't the case here.  

Our travel specialist team created an amazing vacation for us. I discussed our trip with two other agencies and Adam and the staff of this travel company had ideas that matched our desires. COVID delayed our trip for a year and then travel restrictions caused a change in location from London to Avignon, France. Throughout, the team was accommodating and incredibly helpful. We had an amazing time. The plans and vendors they arranged were perfect for us. We’re looking forward to our next European trip with our travel specialist.

We booked a 9 day trip to Greece through our travel company. From the start of the process, their company made it seamless to obtain the itinerary we were looking for, coordinated all of our airport transfers and inter-island transportation, as well as our activities. We had an amazing experience and would recommend this company 100% for anyone looking to travel to Greece.

Athens - we stayed at a lovely hotel downtown with an amazing rooftop restaurant with views of Acropolis. The food, staff, and stay were wonderful. We did a walking tour of Acropolis and its museum, and our tour guide was wonderful and exceptionally knowledgeable. 

Mykonos - we stayed at a beautiful resort! The staff was extremely friendly and accommodating. 

I would WARN ANYONE going to Mykonos to avoid the restaurant DK Oyster, and we wish we had read reviews before stumbling on this restaurant while walking on the beach. The owner and staff are crooks and readily engage in fraud and theft of their customers. There is one price on the menu, but then when you go to pay they type in exorbitant prices and intimidate you when you question where these values have come from. They will not give you a copy of your receipt. This establishment has been reported numerous times to the ministry of tourism and has awful reviews on all sites, and honestly should be told about to anyone traveling to the island of Mykonos. What they are doing at this restaurant is not representative of the Greek people and their hospitality.