Namibia and Botswana Travel Agents & Reviews

WOW! What a trip! Our tour operator company is truly a special company with special employees. We were blessed to have been guided by our guide who quickly became a friend in addition to expert in all things South Africa (history, culture, people, landmarks, places anything!), exploring, hiking, paddling, eating, and so much more. This was truly a trip to remember forever; the ease of having a car (a well-stocked one, at that), a flexible schedule, and a trusted guide allowed us to squeeze as much juice as we could out of our 2 weeks in the Western Cape. I could not speak enough positivity on our guide; he is truly gifted in bonding with people, making them feel comfortable, pushing their limits in a positive way, and creating a deep, meaningful impact on each of our lives. Also, once he realized truly how adventurous and active our family was, he made sure that we made the most of each day, constantly searching for new, fun ways to experience the country. He was constantly texting, calling, and brainstorming new paths, additions, offerings along the way. This really added the unique, personal touch to our trip that you could only get with a company like this. He was so knowledgeable of all companies and opportunities around him, where to book activities, get food, and he adjusted so well to the traveling style of our family. WE LOVE OUR GUIDE! Regarding our travel agency, I also have only positive remarks. The booking and planning process was made so easy with Rachel's help. She quickly caught on to our family's style and outlined an itinerary using pretty much all of the locations and activities I had proposed from my research. She was communicative and reliable in booking and working out logistics, even through our postponing of the trip last December. I loved the online itinerary I got with the photos and details of our custom trip that made it so digestible and easy to review (and look forward to)!Overall, we had an outstanding experience and will hold our guide and the Western Cape close to our hearts! Thank you so very much for all of the hard work and dedication the company and all of its people provide. There is a lot of love that goes into these trips!

Neil, from this travel company, did a brilliant job organizing our safari to Zambia. Every detail was planned out. We were a family traveling and he picked perfect camps for us to stay. Our guides were incredibly knowledgeable. We are interested in birds, as well as the animals, and the guides were excellent at spotting them. Every part of our trip went smoothly and according to plan. We were met at the airport in Lusaka and well cared for every step of the way.  Every camp we stayed in was comfortable with wonderful views. Our flight in a cessna was an added bonus.Neil was so easy to contact. He also responded immediately and was responsive to all our needs. He is also extremely knowledgeable about the country.I have recommended our travel agency to family members and have no hesitation recommending their services to anyone looking for a special safari experience.

Our African Safari finally happened after being postponed from January 2020. This was our first time using Zicasso and we are overwhelmed what an extraordinary travel specialist Natalie from this travel company is. Although we have travelled extensively in the past, this was our first safari. Prior to leaving we did have a few concerns regarding unknowns of a Safari experience. Natalie was knowledgable, patient, responsive and assuring. Natalie followed up and stayed in touch over the time it took for us to finally take our trip, she listened to our concerns, needs and requirements, and met each and every one of them. She organized this amazing memorable and luxurious Safari experience with fantastic guides and accommodations. We toured from Johannesburg to African Safari in Botswana to Victoria Falls to South African Safari's and to beautiful Cape Town. Our African Safari experience exceeded our expectations. We will cherish this trip and look forward to visiting again. We are left with lots of good memories.Thank you Natalie for this exceptional first time Safari experience! 

If you are considering an outfitter to plan a trip to Africa, I cannot express strongly enough how much you should consider this travel agency!  I just returned from a 2-week “trip of a lifetime” safari that was originally scheduled to start one-week before the global lockdown.  My travel planner had created the most incredible trip to Tanzania to see the Serengeti and then to Rwanda to see the mountain gorillas. I was not sure how they would be able to handle the lock-down given the unknowns of travel for an unknown period of time.  The long-term nature of this travel company's relationships with their vendors coupled with the professionalism and integrity of their company resulted in the trip being rescheduled (a few times) without really any increase in costs and at the same exceptional accommodations and itinerary. The camps I stayed at were exquisite (5 star) and gave me such a personal feel of different ways to experience the Serengeti.  The personal guides in both Tanzania and Rwanda were beyond my expectations in their knowledge, passion, and dedication to supporting an exceptional client experience. Additionally, this travel company demonstrated at every step of the trip their personal commitment to ensure I felt safe and secure (given Covid concerns/requirements and unfamiliarity with the countries), and supported 24/7 with every question, no matter how small or large.   I hope to return to Africa again… and I would ONLY use this travel company.  Please consider them… and just give them a call.  From the very first contact, I knew this was the company with whom I wanted to build my trip of a lifetime adventure.  

Dan and Mandy from the travel agency are absolutely incredible to work with. We reached out for help planning our honeymoon. We didn't reach out in the most timely fashion and were incredibly stressed with wedding planning when we did. I had 1 conversation with Dan and that was all he needed to put together our absolute dream honeymoon. He somehow read my mind in ~20 minutes, made us feel incredibly comfortable traveling to a part of the world we had never been and immediately put us at ease that we were in good hands. Dan and Mandy helped us with every single step to make sure we were prepared for the trip so we could simply relax and enjoy it. They answered multiple rounds of questions and were flexible while providing their input as we finalized the details of our trip. Every detail was handled while we were on our trip and it felt like we had really good friends (with incredible taste in travel that we look up to) on the journey with us. We cannot recommend using the travel team to book your trip enough - these guys will be dealing with us for decades to come. 

Our honeymoon trip to Kenya and the Seychelles was seamless thanks to this travel company. Diana was extremely knowledgeable about the safari experience and the camps and made great suggestions about how to split our time. Every transfer was planned out, making the trip stress-free at every step of the way. Diana and Nell were extremely responsive and professional throughout the whole booking process.

We had a wonderful trip to South Africa to celebrate our honeymoon! The only small hiccup was a lack of transportation arranged between our stay near Hazyview and the Elephant facility for our elephant interaction (there used to be a bridge connecting the properties but it is no longer in service - we could not arrange our own transportation last-minute so thank goodness the Manager at our hotel graciously escorted us in his personal vehicle!). Otherwise, the trip was seamless and unforgettable! *We experienced a unexplained charge from Flywire that was never resolved. I went back and forth between our travel company, my bank and Flywire but no one was willing to claim or own up to a $227 charge that I received for processing a payment through Flywire. I would not recommend providing that 3rd party payment option to customers unless you disclose that there is a processing fee. 

Our trip was spectacular- everything we hoped it would be. Originally planned for 2020 and postponed twice, our travel advisor, Andre, was incredibly helpful, flexible, and patient. My husband and I travelled with our daughter, son-in-law and 2 teenage grandkids. It was a great mix of history, adventure, local cuisine, and a safari the was beyond all expectations.