Argentina and Chile Travel Agents & Reviews

Communication and organization was great for our trip.We had extreme weather interfere with our flights and original itinerary and they helped to adjust our trip to offset our delayed arrival. It made a very stressful situation so much easier! The fast responses from our travel agency helped to make changes quickly.Our private transport communicated the night previous to pick up each day and the tours/activities were amazing! Our original itinerary said we were responsible to purchase our tickets to Magdalena Island. We did not realize until the night before that these tickets sell well in advance. We were pleasantly surprised to find our tickets were already purchased for us, but any traveler who needs to purchase their own should be warned to do so in advance so as not to sell out. For a future traveler, I would offer more details about the Torres Del Paine trek. The sleeping bags were not pleasant smelling, so preparing a traveler to consider buying their own or bringing febreze may be helpful. Also, an extra warning to double check the Refugio accommodation on the final email sent the night before departure. An assumption that things are how you previously thought put us in a situation with no food or dinner due to our arriving at the incorrect Refugio. 

Lucas and his team at this travel company planned an excellent trip for us. They handled the details that ensured that everything went smoothly and that we saw all the sights we wanted. As local agents, they knew which tour company at each location provided the best experience. They customized our itinerary to ensure that we caught our flights. They rebooked a tour for us that was cancelled because of weather, without us having to do anything. They even suggested restaurants.There are many, many decisions you need to make if you plan your own trip. Or, you can make the one decision to work with Lucas and this travel agency and everything else is taken care of.

Overall, our trip was excellent and we brought back home unforgettable warm memories of Argentina and Chile. Our trip included certain segments arranged through this travel company's services and other segments which we booked directly ourselves (namely, cruise and Torres Del Paine). This review covers only our travel agency's segments. We believe our travel team's services were commensurate with the price and met our expectations. We would like to thank Oxana for her effort in working with us to design the itinerary that met our requirements which included various reservations for hotels, show and tours in Buenos Aires, El Calafate, El Chalten, Ushuaia, Santiago, Valparaiso. Oxana handled our requests timely and with professionalism and good sense of customer care.  We also would like to mention specifically Patricia who was punctual, answered promptly our phone calls and messages via Trip Plans app and resolved all our inquiries to our satisfaction.All four of us agreed that the best local guide (by far!) throughout the entire trip organized by our travel company was our Santiago city tour guide – flexible, knowledgeable, informative, helpful and we could not have had a better experience, especially on the last day of our trip. The availability of the travel agency's technology – having our itinerary available online and in PDF form, and also in the Trip Plans app – was helpful in providing a smooth and enjoyable travel experience, including real-time updates for each day. We felt well connected to our travel team and local providers throughout the entire trip.One area of recommendation is obtaining more details / specifics from the local operators / tour guides on the content of the suggested tours. This is particularly important for private tour small group, like ourselves, who are willing to pay higher price for innovative and inventive ideas / itinerary items. Many of the descriptions in our itinerary were either too generic or standard and repeated what one can read on other tour aggregator websites. We are satisfied with the services provided by this travel company and we would not hesitate to provide positive referrals for them to others. 

Sebastian and Nicholas were absolutely great. They met with us many times before the trip began to make sure we were able to do and see everything we wanted. Then they arranged for spectacular hotels , private friendly, knowledgeable guides and made informed suggestions. They arranged all air and ground travel accommodating our physical limitations. Once in county they contacted us several times a day to see if they could assist in making our trip the best it could be. The guides they selected were very knowledgeable and answered all our questions including historical, geological and landscape issues. All of the guides knew how to get us to the spots everyone wants to visit , like the falls , the glaciers , the art and tango venues but at times and locations out of the main stream tourists. For example. The guide they selected to show us the falls was a former park ranger. He knew the times all the “group tours” would go on the standard trails so we went on them in reverse seeing the exact sites but without the crowds. The hunting lodge they chose in Córdoba was 5star ! Great food , very comfortable rooms , great wine and unbelievable hunting. My wife doesn’t hunt so they arranged a private gaucho tour  for her along with a visit to a local art display and 5 star restaurant. The lady selected to guide us around Buenos Aires showed us the whole city and the delta area explaining the historical , political , and cultural issues. I could go on and on. Suffice it to say we had an enjoyable vacation 

This travel company surpassed our expectations! Hugh was kind and helpful through the entire booking process. He worked with me to ensure the trip would be memorable and that we would hit many of the places we wanted to see in the time we had available. He took the time to listen to what we wanted and made any adjustments before finalizing our trip. We would definitely recommend our travel agency to anyone traveling to Argentina. And, we will use them again on our next Argentina adventure!

Our trip in Patagonia has been a long held dream. Kieran from our travel agency was excellent in helping us to fulfill that dream. From our first conversation with him, he understood what our goals were for the trip. When planning the trip Kieran’s excellent knowledge of Argentina and his recommendations made our trip memorable. He created an itinerary which exceeded our expectations. During the trip he continued to follow up with us and was available when we had questions. When changes became necessary due to an accident on one of our hikes, he immediately made the necessary arrangements to locate medical care, transportation and hotels.  

First and foremost, Joy at the travel company was amazingly professional, knowledgable, thorough, and prompt.  Her communication was outstanding, and she supported our trip every step of the way: from implementation and while in-country. Unfortunately, my family and I experienced health-related issues while on our trip, which resulted in mandatory quarantine.  Joy was with us every step of the way, coordinating with both our hotel owner to ensure that we had an ongoing safe place to stay, and with local health care providers to ensure that our needs were met and departure requirements satisfied.  She had daily contact with us for the length of our stay, at times checking in multiple times per day.  During one of the more stressful experiences that we've experienced as a family, she was a constant source of support and reassurance.  Her support even continued after we arrived stateside, to assist in document compilation for our travel insurance claim. We will not hesitate to recommend or use the company for future travels.  Joy genuinely cares about her clients, and will go above and beyond to exceed expectations on the one hand, and provide ongoing support and care on the other.We will always be grateful to her.  Oh, and the trip WOULD HAVE BEEN PHENOMENAL!  Her selections in terms of accommodations were beyond top notch. 

This tour agency is the best! I worked with Ezequiel at our travel agency to build a private tour to Patagonia. Ezequiel is very knowledgeable and after asking me questions about what I wanted, he made the perfect itinerary. He instilled a confidence in me that everything will be as planned and he delivered on that. Everything went according to plan as we had a very active two week trip not staying more than one to two days in any one place. The hotels he picked were great and the transfers were all done on time. We only had a couple of issues: the big one with the transfer of our luggage from Las Torres del Paine hotel to the one in Puerto Natales, however, the travel company and Ezequiel worked to get the luggage delivered and immediately issued a refund for the transfer fee. I would recommend this travel company as without a doubt they are the best at what they do.