Cinque Terre Travel Agents & Reviews

Outstanding service and attention to detail. Always available and handled details effortlessly. Additionally, they connected us with an amazing tour guide who engaged the whole family and brought the stories of Florence to life. They handled a complicated trip that was booked late with ease and grace. They provided advice and resource both before and during the trip which was greatly appreciated. They handled the transportation needs at every step amazingly well, reducing stress and making it easy for us to move around Italy. Loved working with them as they allowed us to have a family trip to remember.  Thank you!

We thoroughly enjoyed our trip. Having been to Italy several times, we had not explored Emilia-Romagna. Nina worked out an itinerary that gave a good cultural and gastronomic exposure to the area. She listened to our "druthers" and designed a program that checked just about all of our boxes.While we were pleased overall with this travel company's work, there were a few gripes:In the run-up to the trip, we got recurrent excuses as to why things were not being finalized. She was always working with VIPs and VVIPs. Every customer thinks they are a VIP and should be treated accordingly. The final voucher was not completed until we were already in Europe.There was a last-minute upcharge for drivers' services.Our last day on tour was to include a rail trip to Ferrara. I only learned on my own that services were to be interrupted by a strike. I advised our travel company of what I learned, they confirmed my information and we canceled that day's activities. Had I not learned independently, we would have gone to the station only to be foiled there. They should have been proactive in knowing of scheduled strikes and informed us.

Thanks to Courtney and her amazingly detailed and thoughtful trip planning, we had the most lovely trip. Our travel agency took care of every detail leaving us feeling safe, engaged, and taken care of on all three of our stops. I have already recommended them to friends who loved tracking our trip from our social media postings. Courtney has a family herself so she was particularly thoughtful around family travel. I would not think twice to book another trip with this travel company and you should not either. 

This was our very first time ever utilizing Zicasso and/or this travel agency. I found both experiences to be greatly rewarding and wouldn't hesitate to recommend them to anyone planning a similar trip. In fact, so many people have reached out to us asking about our trip, that we have in fact recommended them to many people. The care and attention shown throughout our journey from the travel company's team was exceptional. 

The whole trip from beginning to end was excellent. It all started with the planning. We indicated our interests and our travel agency came up with a tentative schedule. We made adjustments and it was executed perfectly. The trip was stress-less. All the drivers and tour guides were on-time and professional and very informed. They always checked in with us and made sure that we were getting the most out of our experience. The choices of the places we went to was excellent. During the trip, our tour operator checked in with us to ensure we were doing well.  All the restaurant recommendations were top notch and accommodations were excellent choices. Overall, we would definitely recommend this to anyone.

We planned a family trip (with 4 children ages 4 to 13) to Rome, Sardinia, and Corsica. Our travel consultant - Mirella - was phenomenal. She had direct personal experience with all these destinations, and gave us great tips for the right destinations, hotels we never would have found on our own, and family-friendly activities. She also organized and booked a very complex trip (5 plane flights, 4 boats trips, many cars). We are experienced travelers, but the biggest value add was her advice and suggestions that were really tailored to our family and what we wanted to experience, we had a very different trip than if we had planned ourselves with guidebooks and online research. Communication was also great before and during the trip. I should also add that this travel company has a superb 'during the trip' help desk that was constantly available, and helped us make changes and address any issues. I couldn't have been happier with the trip, and with our travel agency.

As my first trip with using Zicasso, I didn't know what to expect even though the process of creating the trip with the local tour company was good. Following the daily itinerary was very simple and things flowed well with no hiccups. Not everything we created was as fun or exciting but things were good overall. We had a couple of small issues with things that were actually planned and didn't really meet our expectations. But we did contact the local company and they did a good job of correcting it so we were very pleased with them. We enjoyed this way of customizing our own trip and working with the local travel company. I would use them again for future Italy travel as they were easy to do business with.

The tours in Rome were fantastic. Our Rome tour guide was excellent. Florence tour guide was very knowledgeable, but was not as personable. The visit in Sorrento was great. Our day tour in Positano was not great. It was essentially just a taxi ride around. We did not feel safe with the driving style of the driver - very rushed, speeding, passing people left and right, and honking at everyone. He also asked if we wanted to skip Amalfi - not much to see there - he said.  I’m thinking he wanted to cut his day short - and drop us off early. Drivers  -other than this were excellent.In terms of hotels - the views were nice, but the accommodations did not meet our expectations for the amount of money we were spending. Bathrooms were very tight and showers were almost impossible to use.  I also wish that the travel agent had advised on dinner reservations. We were a party of 8, and it was almost impossible to get reservations at most nice places - while there. Our travel agent should have advised/helped us with reservations in advance.