Jay's Travel Agency
Based on 264 reviews
Our travel company did a wonderful job of organizing and executing my trip. Jay was my contact person and he was very patient and a superstar in listening to my requests and getting them all fulfilled. I had a trip of a lifetime, with every detail well thought out and taken care of. In every city, I was greeted at the airport, and my guides, drivers, and contact people were knowledgeable, considerate, polite, and super wonderful. This really was a trip of a lifetime. I will definitely recommend Zicasso and this travel company to all my friends and relatives.
Elena's Travel Agency
Based on 987 reviews
Overall, the trip design was wonderful and we enjoyed our trip, without having to worry about logistics for our tours and day trips. Only feedback I want to share is the daily communication with the travel designer. It would be best if we could communicate easily via WhatsApp or Messenger if we had issues with a service or questions about the trip. They provided a main number to call. Which sometimes is not working, especially if we are International travellers. Giving us a mainline number does not make it feel personal. Other travel companies in other countries make us feel special by being available through WhatsApp and Messenger. We paid for the services, and it is quite expensive, but we expect more care from the team.
Matteo's Travel Agency
Based on 499 reviews
It was the trip of a lifetime. We were extremely happy with the travel company. Veronica helped plan the trip at the last minute, by Italy's summer standards of two months in advance, and was able to seamlessly fulfill all of our requests and more. We are so glad that Veronica recommended Syracuse to us, as we had not planned to go there, and it ended up being our absolute favorite city that we plan to return to.
On the trip, we fell in love with Palermo and Syracuse, and decided we wanted a little more free time in Palermo to make up for a boat day we missed in Capri due to rain. They made it happen with no problem whatsoever.
Their responses to us 24/7 were quick and helpful; we barely had to lift a finger. We loved the team of drivers, guides, and so much more. Everyone was so knowledgeable and truly made us feel at home. They gave us local tips on where to eat and what items to try, and we absolutely loved it and the team in general.
It was an all-around five-star experience that allowed us to relax and enjoy the culture and experience without worrying about the details of planning and logistics. I do not know how we will ever travel another way.
Andrea's Travel Agency
Based on 339 reviews
Having never been to Croatia before, as a solo traveler Zicasso gave me the confidence to go and helped me to plan my trip. My agent from the travel company knew specifically where I would like to be and how to get there.
Ana's Travel Agency
Based on 271 reviews
I just can't say enough good things about our experience with Patricia at the travel agency. We worked together to come up with an itinerary that met the needs and interests of our family, and she took it from there, covering every detail, from hotel reservations, in-country transportation, attraction tickets, and even reservations for selected meals.
We had a great balance of structured and unstructured time. We felt so spoiled. The people at the airport and train station even had a sign/device with our name on it, just like they show on TV. It saved us so much time not having to research tickets, hotels, transportation, etc, making it a virtually stress-free trip. If we did have to contact her via WhatsApp, she always responded within a minute. We had the option of an in-country cell phone, but decided to use WhatsApp so we didn't have to carry a second phone. It worked great.
One of our train rides was delayed, impacting our arrival time and scheduled tour. We contacted Patricia and she worked with the driver and tour guide on the other end to change times so that our driver could adjust the pick-up time and we didn't miss our tour. If we hadn’t had Patricia, I think that whole day would have been a waste, but she managed everything for us. It was great!
Initially, the bid was a little more than what we were hoping for, so Patricia worked with us to suggest ways to cut costs. We ended up doing some day trips on our own and she purchased the train tickets for us. This was a great way to cut some costs, but honestly, if I were to do it again, I would have stayed with her original plan as those days seemed to be the most stressful - trying to decide what to see first, where to go, what was open, trying to get taxis to go where we wanted, and to get back to the train station on time, etc.
When Patricia planned for us, we had it all lined up beautifully and our private guides and drivers were all fantastic. I highly recommend Patricia and the travel agency. My husband and I said several times during the trip, "It was worth every nickel”.
Hicham's Travel Agency
Based on 278 reviews
The travel agency made our dream trip to Morocco come true! Selma and the team were insightful and professional and their kindness made the whole process seamless and stress-free, allowing us to focus on our holiday. The guide and the driver were incredible and made our journey so much fun. It would not have been the same without them, we quickly became a travel family!
But it was the little things like them finding and returning my son’s trumpet and his lucky Mickey Mouse toy he left behind or finding and returning the meds that someone in our group lost, giving her peace of mind, etc., that made this journey truly special. That over-the-top service and kindness are not duplicated anywhere else! I have used many travel agencies in the past, and this is by far my favorite.
My family and I will definitely use this company again, this was an amazing experience. We will be returning and we can't thank the team enough for all their efforts.
Paul's Travel Agency
Based on 363 reviews
Overall, our time in Peru was full of new and wonderful experiences. We were able to see wonderful parts of nature in the Amazon, stayed in fabulous hotels in Urubamba and Cusco, did the one-day Inca trail hike to an unforgettable Machu Picchu view, and more.
It did take a while to get the “feel” of our trip set up correctly, and in the end, I think we should have shortened it by one day, but we were able to experience all the things we hoped for.
Alex's Travel Agency
Based on 297 reviews
Perfect attention to detail from start to finish. They were very responsive and prepared during the planning process. They offered a huge variety of activities to choose from. When we arrived, we were greeted by Alex and his team, and we received Costa Rican chocolates and a small painting from a local artist, which was such a thoughtful detail. All the details were looked after.
They tracked delays in our flight to manage ground transportation. When our luggage from the airline was delayed, the travel agency arranged for it to be delivered to our hotel, located hours away from the airport. We wanted to add some activities and they added them seamlessly. They listened during the planning process and the hotels were perfect for what I needed. The activities were limited to very small groups and it was such a charming experience.
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