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Cook Islands Travel Agents & Reviews

Ratings of Zicasso's Service

Zicasso connects you to top travel agencies specializing in Cook Islands

At Zicasso, we excel at helping you get your vacation planned. Not just any vacation, but an exceptional one filled with inspiring and life-enriching experiences.

Our approach is different. We don’t plan your vacation ourselves. We’re experts at finding and matching travelers to travel specialists from the top 10% of the industry.

Each Cook Island travel agent has been meticulously screened and has the expertise and local connections to handle every element of your vacation.

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Ratings of Zicasso's Service
Travel agent Rick in Australia

Rick's Travel Agency

4.9

 Based on 137 reviews

See Rick's profile

Destinations:

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Australia
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Cook Islands
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Fiji
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New Zealand
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Tahiti

Verified Review

Amy P.
Submitted on 11.1.2022

Rick did an amazing job planning our trip. We had numerous tours as well as multiple flights scheduled within the country and everything went so smoothly. We started planning this trip with Rick when Australia was still closed due to Covid. Rick was very communicative and kept us apprised of what was going on with the the reopening of the country. Also, we spoke with Rick about our budget for the trip, the length of our travel, our activity level, and the sights we wanted to see. After our conversation, Rick proposed a jam packed itinerary which not only stayed within our budget, but provided a ton of activities. After a short email exchange, we tweaked the itinerary very slightly. Approximately a month before our trip, Rick met with us via WebEx and spend roughly two hours going over all the details of the trip.  This was EXTREMELY helpful. I would highly recommend Rick for your future travel plans. We were very happy!! 

Travel agent Rossean in Australia office

Roseann's Travel Agency

4.9

 Based on 231 reviews

See Roseann's profile

Destinations:

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Antarctica
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Australia
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Cook Islands
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Fiji
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New Zealand
2  More

Verified Review

Kristin B.
Submitted on 4.24.2020

This was a trip of a lifetime.  We worked well together, came up with an awesome itinerary for 6 weeks to New Zealand and Australia.  You name it we were going to do it.  This truly was an itinerary with planes, trains & automobiles.  Let's not forget to include boats, helicopter, camel and kayak.  We had such a variety of things planned including wine tasting in both NZ and Australia.  I can't say enough good things about our travel company!!!  In the planning stages they even spoke to us about where and when to go as far as seasons and which way to go whether it be Australia first or NZ. As it turned out, the recommendation to go to New Zealand first was perfect. We were saved the experience of Australia for only a few weeks and maybe being stuck there!  No stone was left unturned, even when the fires occurred in Australia.  Our impact was going to be minimal.We left the US on March 9th for NZ arriving on the 11th.  No problems with Covid-19, we continued on with our itinerary.  Sailing in the harbor in Auckland, wine tasting on a beautiful little island outside of Auckland.  On to Queenstown which is delightful and Milford Sound for an overnight on a ship.  Absolutely beautiful.  Glad we did this vs a day trip or boat ride.  We flew back to Queenstown, which I'd recommend because you have a great overview of the mountains.  Breathtaking!!  Picked up a rental car and drove to Franz Josef to climb the glacier.  We're an older couple, but this was an incredible, first-time experience! My husband still marvels! We took a train to Christchurch which is still suffering the after effects of the 2011 earthquake.  Again a train up the Pacific Coast which is beautiful to Nelson.  Kayaking, hiking and a catamaran in the Tasman Sea.  What scenery!!  Up to Rotorua for more fun.  Well this is where the wheels starting coming off of our fun.  Things got cancelled because of Covid-19 and the ever changing environment of new shut downs and what the government was asking of people and vacationers.  Starting on the 15th of March our travel agent was continually in contact with us about Covid-19 and how our itinerary was going to be impacted.  She made alternative suggestions, we made the decision to extend in NZ.  As our trip went along, things kept changing....  NZ decided to shut down on March 25 midnight.  Our new flight home was March 29, then March 27.  She worked with us so closely and was so helpful she actually got us a flight home on March 25.  While we were having fun and enjoying ourselves, this company was working for us behind the scenes.  You can't ask for more than that!!  By the way, we came home and quarantined.  To date, we're healthy.

Travel agent Sharon in Australia office

Sharon's Travel Agency

4.8

 Based on 746 reviews

See Sharon's profile

Destinations:

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Australia
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Cook Islands
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Fiji
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New Caledonia
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New Zealand
2  More

Verified Review

Joanne O.
Submitted on 10.12.2022

The company did a fine job. We had several hiccups. The first problem was attributed to the fact that we did not have access to the internet or phone coverage. We thought our ride to the airport in Seattle did not show up and we hired a cab.When we got to the airport, we discovered the flight was changed until later in the afternoon. The second problem was in Auckland. Our flight was two hours late and it took a long time to get through Security. When we got our baggage, there was no one at the information desk...no help as where to go to get our ride. A security guy sent us to the shuttle waiting area. Because we were sent there, we completely missed our ride. Soon we were all alone in this semi dark area so we hired a cab to take us to the hotel. The third problem was the Coast and Rainforest tour required hiking. Susan (my travel person) was unable to do this tour. Somehow it was not disclosed to the travel agency that hiking and extensive walking was a problem.Overall, I think the travel company did a great job and I would hire them again. Thank you very much.

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Travel Agent Kate in New Zealand

Kate's Travel Agency

4.9

 Based on 58 reviews

See Kate's profile

Destinations:

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Australia
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Cook Islands
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Fiji
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New Zealand
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Tahiti

Verified Review

Robin B.
Submitted on 11.1.2022

Our trip. like so many others I'm sure, had been postponed due to Covid. After a year of planning for our first trip scheduled for April 2020, we were finally able to take our trip in September of 2022. We were fortunate to have nearly the identical itinerary as the original trip due in no small part to the efforts of Kate from the travel company. I really enjoyed working with Kate. Even though she's in New Zealand and I'm in the US, there was never any problem keeping in touch. She has an  easy-going style that I really appreciated, she's knowledgeable and thorough and she was patient with me! We were blown away by all the details that had been handled for us from private transportation from hotels and airports, to the unique hotels we stayed in and the tours that were booked for us. We loved every minute of it and were well taken care of. Covid added many challenges but Kate seemed to take it in stride and just kept moving forward. I would highly recommend Kate and her travel company.

Travel agent Quinn in Tahiti

Jo's Travel Agency

5.0

 Based on 26 reviews

See Jo's profile

Destinations:

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Australia
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Cook Islands
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Fiji
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New Zealand
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Tahiti

Verified Review

Tho P.
Submitted on 8.17.2022

We went to French Polynesia. I was extremely impressed with Jo and how she was able to make accommodations for our trip as it changed during the planning phase. She was able to secure us everything we needed when our plans finally materialized. The trip itself was amazing and we were so happy that all the planning paid off. The airport transfers were amazing and we had no problems feeling lost or frustrated by any part of the trip. The only thing I would say was even a little hiccup was having to wait in Mo'orea after checking out as the Hotel could not accommodate late checkout. We made do by renting e-bikes and traveling around the island. But again, overall, it was an amazing trip and we are grateful to Jo for for making it so special!!

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Rob W.
Oct 18, 2022
We had a fabulous trip to beautiful places planned in every detail by the travel company.  Our trip lasted a month, included 3 countries (New Zealand, Australia and Fiji) and many stops so was very complex.  Every detail, every hotel, airplane, car rental worked.  We really had nothing to worry about, just show up and give people vouchers or they already were expecting us. Penny from the travel company worked with us for over 2 years to make this happen.  Originally planned for 2020, it was delayed twice by COVID.  Penny stuck with us the entire time and was a joy to work with.

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Carly H.
Mar 05, 2020
Our trip to New Zealand and the Cook Islands was spectacular! The trip designer was amazing to work with, we had multiple phone calls to make our itinerary exactly what we were looking for, and she was very good at working with our schedule (we both work overnights). The accommodations were great, the transfers between flights/car pick-ups were easy and the hospitality was amazing. We even had a hiccup on one of our planned trips and within a short period of time our designer had been in contact with the company and everything was sorted out and it ended up being the favorite part of our trip! I highly recommend using Zicasso as well as this trip designer with this tour company for your New Zealand trip- you will not be disappointed!

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Barbara S.
Mar 08, 2020
Our 16-day trip in February 2020 to the North and South Islands of New Zealand was one of a lifetime and exceeded our expectations.  The travel company is awesome and the travel designer's meticulous planning and care for us and our experience was incredible....we recommend this company to anyone wishing for a trip of a lifetime to New Zealand.  The travel designers and the team will take such good care of you and organize a fabulous adventure.

New Zealand & Cook Islands Trip Review: North Island, Farm Stay in Levin, Sunrise at Cook Islands, Stars & the Night Sky

SX

Sheng X.
Dec 23, 2019
Everything the travel agent planned for went smoothly without hiccups. We had a self-drive tour around Cook Islands and New Zealand (North Island). The agent was responsive during the planning phase and took the time to call us to make sure everything was in order. She updated us about any changes which arose (such as hotel unavailability) and made sure we were comfortable with the alternatives they had proposed. Price and costs were also transparent, they did not have any hidden fees or surcharges and indicated clearly what you were paying for and what was / wasn't included.

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Julian W.
Jan 12, 2020

We have used Zicasso three times in the past 3 years and have always been satisfied with the excellent service of Zicasso’s travel consultants. That being said, this travel agency stood out as the best travel consultant we have ever worked with as they went over and above to ensure we had a lovely honeymoon. From the beginning we felt like the travel planner and his team took care and attention in trying to understand our needs. The team developed a lovely itinerary for 18 nights across Australia, New Zealand, and the Cook Islands. They handled all our reservations (including restaurants where requested) and also acted quickly to reschedule two of our tours that had to be rescheduled on short notice just before the start of our trip. We could not be happier with the travel company’s recommendations and we thank them for planning a wonderful honeymoon for us. 

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BL

Bill L.
Feb 01, 2020
We worked with our travel specialist at the company to plan out our 2 week honeymoon to New Zealand. From start to finish, our travel specialist was unbelievably helpful and planned the perfect trip. He was responsive, made great suggestions, and really thought of everything. By the time we were on our trip, we were so impressed by how well planned and thoughtful everything was! From the shuttles to the excursions, every single thing went perfectly. He was extremely knowledgeable about how to fit everything in given we only had two weeks in NZ and calibrated the time spent at each location well. We had the best time on our trip, there really isn’t a single thing we would have changed. Thank you to our travel specialist for making our honeymoon everything we ever wanted it to be! 

Cook Islands & New Zealand Travel Review: Auckland Tour, Rotorua , Wine Tastings, Volcano

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Debra P.
Dec 09, 2019
New Zealand a beautiful and friendly country!  Would love to go back and try the South Island.  Our travel designer was very easy to work with and really listened to all our likes and dislikes.Would definitely use again.

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Theresa R.
Nov 20, 2019
Our travel planner did an amazing job planning our vacation.  Everything was spot on with being timely, transportation, excursions and met our expectations.We cannot thank our planner enough for all he did from the beginning stage, webex conference and throughout our trip, up to the end.  We highly recommend this travel planner and your company and have already dine so throughout our trip.

Review: Australia, Cook Islands, New Zealand, Bird Sanctuary, Aboriginal & Maori Culture, The Great Ocean Road, Uluru

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Rosalie S.
Nov 21, 2018

Our trip was spectacular!  The travel representative nailed our itinerary.  She really listened to our needs and wants.  We saw everything that we wanted to see at a pace that was good for us.  The accommodations were lovely.  We were able to immerse ourselves into the culture of the countries we visited.  

Travel Review: Honeymoon in New Zealand & The Cook Islands, Auckland, Queenstown, Waiheke Island, Hobbiton, Scuba & Snorkeling

CE

Camilla E.
Jun 13, 2018

Very responsive, friendly and helpful when it came to a big change in our departing flight plan. 

Did not feel that our opinions regarding the ideas for the trip and our preferences were initially taken into account or considered, we had to request a lot of the fine tuning of the trip and do a lot of the legwork regarding research of the country. 

Would have been nice if there were more options for the trip given from the beginning without us having to request and adjust each of the details, especially when it came to issues regarding the weather and time of year being on the cusp of fall/winter. For example, we had been scheduled for the Dart River JetBoat, which ultimately, would have been a waste of an experience and quite miserable considering the local weather in Queenstown typical for early June, we noted this and requested it to be cancelled from or itinerary, but would've expected this to be researched by the travel company as well.

Disappointed by a couple of the accommodations, in Auckland and Taupo, while decent, but dated facilities, they were a 10-15 minute drive or taxi from the central or restaurant districts of town, would have preferred a more central location, with consideration to neighboring activities, again this was not discussed or asked of us during the booking or planning process.  

We also had no communication and the local company did not touch base with us on a single occasion during our trip - this is in great contrast to our previously experience with a Zicasso company in another country, from the time we left, we felt that we were out of their hands and left to figure out the details of our trip based solely on separately emailed documents, no welcome packet with hard copies, etc, which were later requested at nearly every ticket operator, tour company for confirmation requiring local cell service, internet etc  - again, this was not a consideration. Lacking on the details. 

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