
Roseann's Travel Agency
Based on 233 reviews
Destinations:
Verified Review
My husband and I went on a wonderful trip to New Zealand - North and South Island - that was actually planned for 2021 but could not go until this year. I like to work with an agent and Lindsay from our travel agency was extremely responsive offering helpful options and suggestions. Even though the time we spent on the North Island was right after the torrential rains, we modified the itinerary to spend 4 days in the Taupo area and 2 days in Rotorua. We hiked in the Tongariro National Park and part of the Great Lake Pathway, sailed to view the Maori Rock Carvings and visited Orakei Korako geothermal pools and Huka Falls in the Lake Taupo area. In Rotorua, we relaxed in the mineral pools of the spa and enjoyed the indigenous Maori experience at Te Puia. The next 12 days were spent on the South Island where we had sunny and warm weather! One of our favorite places was Abel Tasman Park where we went Kayaking and hiked on the beautiful Coast Trek. We continued our adventures on a memorable heli-hiking experience on the Tasman Glacier in the Mt. Cook region, followed by visiting the unique blue penguins and Royal Albatrosses on the Otago Peninsula and a hike and cruise on the famous Milford Sound in Fjordland National Park. We ended our journey with 3 days in Lake Wanaka area where we kayaked, hiked, and went to some of the region's famous wineries.

Rick's Travel Agency
Based on 142 reviews
Destinations:
Verified Review
Our family had a fabulous time in Australia - Melbourne, Kangaroo Island, Port Douglas & Sydney. We spent time doing what was most important to us - seeing and learning about Australian wildlife, their habitat, flora, the rainforest and reefs. We had several excellent tours led by knowledgeable and engaging guides. We also spent several days in both Melbourne and Sydney to get to know those cities as well. The Aussies we met were friendly and happy to talk with us. Rick at the travel agency was quite knowledgeable about the area, listened to what we wanted and made suggestions. Based on our conversations and emails, he scheduled many interesting, high-quality activities and booked great accommodations - all in excellent locations with the right amount of space for the family. We stayed in 4 locations in the 2 1/2 weeks we were there and all transportation was set up for us making travel a breeze. A couple of weeks before our departure, Rick met with us for a couple of hours via Webex and went through every detail of the trip so we would be prepared and could ask questions.I highly recommend this travel company.

Sharon's Travel Agency
Based on 760 reviews
Destinations:
Verified Review
Our trip of a lifetime was wonderful!! I can't say enough about the professionalism by this travel agency & our travel agent Shelley. The excursions & accommodations were great. We were able to visit so many beautiful places in both Australia & New Zealand.During our trip we decided to change some of our accommodations to allow more time to visit with a friend in New Zealand. In addition, there was a cyclone that hit New Zealand & we had to make additional changes in our itinerary. Shelley responded promptly to our emails & concerns. She helped us to locate other accommodations and we were able to continue enjoying our trip.I would highly recommend this company... and also the app Vamoos that they provide travelers to assist with all of the details of the trip. It was outstanding.

Kate's Travel Agency
Based on 68 reviews
Destinations:
Verified Review
We had a great experience with this travel agency. We worked with Kate to develop a trip that exactly suited our preferred travel style, keeping our budget in mind! I felt like we got to see exactly what we were hoping to in Australia and would not have changed a thing. Kate was able to quickly help us plan out trip and was able to get back to us quickly to make any modifications to our itinerary. I really appreciated her help in planning our trip!

Jo's Travel Agency
Based on 28 reviews
Destinations:
Verified Review
We loved our NZ/Australia travel specialist! Our original trip in March 2020 was delayed bc of Covid. Jo kept us updated and then rescheduled our trip. Her suggestions about what to see and do fit in perfectly with what we wanted out of our trip. Taking the trip and all we saw and did, was even better than what the terrific itinerary showed. Just a truly awesome trip in every respect!
Featured Reviews
Oceania Travel Review: Australia, New Zealand, Fiji Islands, Seafood Tour, Diving the Great Barrier Reef, Mount Cook, Luxury Tour
RW
New Zealand & Cook Islands Vacation Review: Milford Sound Overnight Cruise, 17-Day Trip
CH


New Zealand Luxury Vacation Review: North & South Islands, Doubtful Sound in Fiordland, Jet Boating at Mount Cook
BS


New Zealand, Australia, & Cook Islands Trip Review, Luxury Honeymoon Tour, Catamaran on Lake Rotoiti, Fiordland Park Heli-Tour
JW
We have used Zicasso three times in the past 3 years and have always been satisfied with the excellent service of Zicasso’s travel consultants. That being said, this travel agency stood out as the best travel consultant we have ever worked with as they went over and above to ensure we had a lovely honeymoon. From the beginning we felt like the travel planner and his team took care and attention in trying to understand our needs. The team developed a lovely itinerary for 18 nights across Australia, New Zealand, and the Cook Islands. They handled all our reservations (including restaurants where requested) and also acted quickly to reschedule two of our tours that had to be rescheduled on short notice just before the start of our trip. We could not be happier with the travel company’s recommendations and we thank them for planning a wonderful honeymoon for us.
Julian and Whitney W.
New Zealand & Cook Islands Trip Review: North Island, Farm Stay in Levin, Sunrise at Cook Islands, Stars & the Night Sky
SX
Travel Review: Luxury Cook Islands & New Zealand Honeymoon Trip, 2-Week Tour
BL
Cook Islands & New Zealand Travel Review: Auckland Tour, Rotorua , Wine Tastings, Volcano
DP
Fiji, Australia, New Zealand & Cook Islands Trip Review: WhitSunday Excursion, City Walking Tours, Blue Mountains
TR
Review: Australia, Cook Islands, New Zealand, Bird Sanctuary, Aboriginal & Maori Culture, The Great Ocean Road, Uluru
RS
Our trip was spectacular! The travel representative nailed our itinerary. She really listened to our needs and wants. We saw everything that we wanted to see at a pace that was good for us. The accommodations were lovely. We were able to immerse ourselves into the culture of the countries we visited.
Travel Review: Honeymoon in New Zealand & The Cook Islands, Auckland, Queenstown, Waiheke Island, Hobbiton, Scuba & Snorkeling
CE
Very responsive, friendly and helpful when it came to a big change in our departing flight plan.
Did not feel that our opinions regarding the ideas for the trip and our preferences were initially taken into account or considered, we had to request a lot of the fine tuning of the trip and do a lot of the legwork regarding research of the country.
Would have been nice if there were more options for the trip given from the beginning without us having to request and adjust each of the details, especially when it came to issues regarding the weather and time of year being on the cusp of fall/winter. For example, we had been scheduled for the Dart River JetBoat, which ultimately, would have been a waste of an experience and quite miserable considering the local weather in Queenstown typical for early June, we noted this and requested it to be cancelled from or itinerary, but would've expected this to be researched by the travel company as well.
Disappointed by a couple of the accommodations, in Auckland and Taupo, while decent, but dated facilities, they were a 10-15 minute drive or taxi from the central or restaurant districts of town, would have preferred a more central location, with consideration to neighboring activities, again this was not discussed or asked of us during the booking or planning process.
We also had no communication and the local company did not touch base with us on a single occasion during our trip - this is in great contrast to our previously experience with a Zicasso company in another country, from the time we left, we felt that we were out of their hands and left to figure out the details of our trip based solely on separately emailed documents, no welcome packet with hard copies, etc, which were later requested at nearly every ticket operator, tour company for confirmation requiring local cell service, internet etc - again, this was not a consideration. Lacking on the details.