Top Luxury Travel Agents & Tour Companies

Zicasso’s travel agents were very diligent and very respectful in organizing a fabulous trip. Our hotel in Brussels was amazing, our hotel in Tenerife was very subpar. As a result, we switched hotels and found a much better one, and they were good enough to make arrangements to get our money back from the previous hotel. The hotel in Madrid was amazing and the tours were very good. I think the communication was excellent, as they had a person on call at all times to respond to us.

Zicasso's travel partner put together a very thorough itinerary, which encompassed everything we wished to see and do in Japan, all in two months!

Despite the time zone challenges, the team was available and very responsive to anything we needed.

This was our first trip to Italy and it was exactly as we had hoped for – a perfect balance of some wonderful tours, as well as carefully guided self tours to allow our own exploration of Rome and Florence. Zicasso’s travel company checked in daily and offered support and reminders. It was a wonderfully planned trip.

The trip was wonderful and the support from the travel agency was unstinting. From the first day, they were quickly responsive and continually exceeded our expectations. We had no hiccups along the way, so we didn't need to call on them during the trip, but I am confident they would have sorted any issue that arose. 

Their reputation was reinforced by our guide in Bath, who said they were a great company to work with and emphasized that anybody who "picked up the phone" would provide the high level of service we'd experienced.

Although it’s trite, it was a trip of a lifetime, starting with the original planning session with Zicasso’s travel representative several months before the trip, when she asked us what we like to do and what we envisioned for our trip. It ended up being just the right mix of local cuisine and culture, sightseeing, history, archaeology, and myths, as well as beach time, with wonderful accommodations on Crete, Santorini, Naxos, and Athens.

Our family recently returned from a wondrous trip to South Africa that was planned with great assistance from Zicasso’s tour operator. South Africa really has it all – stunning scenery; tons of wildlife (lions and penguins!); friendly, creative people; beautiful art, music, and culture.

It isn't easy to please everyone when your kids range in age from kindergarten to tween and teen, but our travel agent came through! For example, my teen appreciated our time at the hotel, which opens into the mall at the V&A Waterfront in Cape Town – he liked being able to have some independence to roam and explore.

I had a first-choice safari preference that was initially unavailable. Our agent kept checking back until space opened up for us. I also appreciated her patience with the many changes, tweaks, and requests I made to our itinerary along the way. We loved the tour and transfer service she partnered with in Cape Town. Even our transfers were informative mini-tours and we loved getting to know our guides. We really appreciated her suggestion to visit the Grootbos Nature Preserve and loved our gorgeous accommodation and our hike through an ancient milkwood forest.

Our travel agent was immediately responsive to my communications when I was on the ground and able to make some last-minute adjustments to our schedule right around Christmas, which went above and beyond. I felt comfortable and safe in her hands, and would highly recommend Zicasso's travel partner to anyone looking for a trip of a lifetime in stunning South Africa.

Zicasso's travel partner did an amazing job putting together our itinerary and handling all the logistics. We did an intro call to discuss what we were interested in, how we like to travel, dietary constraints, etc. They did a great job synthesizing that and coming up with a pitch-perfect plan of sites, hotels, restaurants, and means of transportation.

On the trip itself, everyone involved was professional, punctual, and fun. This was the first trip I have taken where I didn't have to worry about getting from point A to B, finding good places to eat, researching the best sites, and how everything would fit together. Additionally, the travel team was very thoughtful in how everything would fit into the available daylight hours, how we'd be feeling with jet lag, and how to navigate a holiday where many things would be closed.

I am already thinking about the next trip we'll take with their help.

The trip was generally well executed. The private transportation was prompt and dependable. The hotels were fine (Rome was better than Florence, which lacked AC in the rooms) and well located. We appreciated the daily itinerary reminders on WhatsApp.

We were disappointed that there was no customized treasure hunt for the kids at the Vatican as advertised. It was just a regular private tour with no special, child-focused content/activity. This was one of the main reasons we picked this travel company over the other travel agency, so a bummer it didn’t happen.

There was also a miss with our cooking class. While we had an exceptional time with the chef, we didn’t get to do the “pick out the food at the local market” part since it was a national holiday and the market was closed. That is something the travel company should have caught upfront and adjusted the itinerary around, in my opinion.

My final qualm is around Cinque Terre. We were told (even after pushing back) that it wouldn’t be a good idea to stay a night or two there because restaurants and other venues would not yet be open. However, the villages were bustling and active; we definitely should have spent more time there.