New Zealand Travel Agency and Tour Reviews

4.8 stars based on 314 reviews

Customer reviews: Travel agents and companies servicing New Zealand tours must maintain 4.25 star minimum rating

New Zealand Travel Agent Review: Rotorua, Fox Glacier, Arthur's Pass, Doubtful Sound, Dunedin

5

for 

by 

Jeffrey F.

The following Is a letter I sent to our agents:

"I am writing to tell you both that we are back from our adventures in New Zealand. We had a fantastic time on our vacation. Andrea did an awesome job with all the details. The lodgings were exceptional, and all of the proprietors and staff were friendly, and... Read more

Australia & New Zealand Travel Review: Luxury Active Vacation, Melbourne, Sydney, Abel Tasman Park, Cape Kidnappers

4

for 

by 

Jennifer H.

I used Zicasso to find a travel agent for a trip to Australia and New Zealand after reading about the company in Travel & Leisure magazine.  Only two travel agents responded to my request, and one sent a rote itinerary that showed little thought or imagination.  The second agency was great!  Karen, the agent,... Read more

Luxury New Zealand Travel Review: Abel Tasman National Park Hiking, Christchurch, Waitomo Glowworm Caves, Otago Peninsula

5

for 

by 

lori f.

Our travel agent exceeded expectations with respect to our recent trip to New Zealand. All lodging accomodations were outstanding - a nice mix of 5 star hotels with "motels" with eat-in kitchens, all within budget.  Locations of the lodging were right on target - typically within walking distances of restaurants ... Read more

New Zealand & Australia Tour: Auckland, Rotorua, Queenstown, Sydney, Melbourne, Port Douglas, Great Barrier Reef, Penguin Parade

5

for 

by 

Sandra Z.

We had a wonderful trip primarily due to the efforts of our travel agent from Australia and New Zealand tour company. We also had exceptionally good weather that is something no one can pre-arrange. 

I started working with our travel agent almost a year before we took our trip to New Zealand and Australia. I... Read more

New Zealand Outdoor Adventures Tour: Hiking, Biking, Kayaking, Glacier Walk

5

for 

by 

lynne p.

A great and surprising experience. I had never used a travel agent before. Thru the Zicasso experience we selected an agent, and then got the full value of her expertise.  We had a loose pre-conceived itinerary that she essentially "talked us out of," at great benefit to us. She took the things we wanted to do in... Read more

Australia & New Zealand Tour: Sydney, Blue Mountains, Christchurch, Lake Tekapo, Mt. Cook, Dunedin, Otago Peninsula,Camping, Hiking

5

for 

by 

Ralph A.

We went through several iterations of planning a trip to Sydney and New Zealand with the tour company. Our agent was friendly, patient and knowledgeable. We wanted a camping experience in New Zealand and she integrated that with tour bookings and an itinerary that was perfect. The Australia and New Zealand tour... Read more

Australia & New Zealand Tour: Great Barrier Reef, Waitomo Glowworm Caves, Hobbiton Tour, Rotorua, Milford Sound, River Rafting

5

for 

by 

Tom K.

Before deciding to go with a travel agency, we spent a lot of time doing our own research on what we wanted to do while in New Zealand and Australia. Planning an 18 day trip to countries you've never been can be quite overwhelming, which is why we sought out a travel agency to assist us. A travel agent from our... Read more

Australia & New Zealand Tour: Cairns, Ayer's Rock, Alice Springs, Sydney, Hobart, Melbourne, Christchurch, Franz Josef, Queenstown

5

for 

by 

Ken F.

Due to our age, my wife and I wanted to plan and experience a "once-in-a-lifetime" vacation while we are still able to enjoy it. We started by contacting Zicasso in early March 2013 if I remember correctly. 2 companies responded. A co-owner of a competing company responded, made many promises, and failed to meet... Read more

New Zealand Vacation: Christchurch, Doubtful Sound Overnight Cruise, Winery Visits, Art Galleries, Gourmet Restaurants

5

for 

by 

Linda R.

Our New Zealand travel agent planned the perfect trip for us. She was always responsive to me and we worked very well as a team. Never did she get impatient with my questions, changes or concerns. It was a pleasure to work with her. I find the previous comments do not pertain to all travel agents. The places she... Read more

New Zealand Vacation: Hiking, Mountain Biking, Kayaking, White Water Rafting

5

for 

by 

Stacie E.

The New Zealand travel company planned a once in a lifetime trip for us! My husband and I spent 2 weeks traveling both islands in New Zealand and found adventure at every turn. Our travel agent planned an amazing trip incorporating all of the experiences we were interested in and suggested many more which were even... Read more

New Zealand Travel Review: North and South Island Vacation, Queenstown, Bleinheim Bike Wine Tour, Wellington, Milford Sound Cruise

5

for 

by 

Charles D.

Sheila did exactly what I wanted- she listened to our interests, picked some excellent options for us, and then worked with me to tailor the 14 day plan to our maximum benefit.   She is very knowledgeable about the whole of New Zealand, and I would not hesitate to use their services again. 

Zicasso's method... Read more

Australia & New Zealand Tour: Australian Open, Ayers Rock, Great Ocean Road, Cairns, Great Barrier Reef, Auckland, Doubtful Sound

5

for 

by 

Jim K.

The travel company did a great job for us.  Everything worked as planned. Our agent was very helpful and always responded quickly to inquiries.  

Aussie Open, 44C/111F on second day - Wow that’s hot.  106 & 108 F on first and third days.  A bit cooler.  Saw... Read more

Australia & Tasmania Tour: Sydney, Blue Mountains, Ayers Rock, Cairns, Great Barrier Reef, Winery Tour, Bonorong, Bruny Island

5

for 

by 

joseph b.

Our trip to Australia was a trip of a lifetime and it exceeded all our expectation thanks to our travel agent from the Australia tour company. Our agent worked with us tirelessly for months to customize a package to fit our needs and our budget. Our trip consisted of 10 airline flights, 8 shuttle transfers, 7... Read more

Australia & New Zealand Honeymoon: Sydney, Port Douglas Beaches, Great Barrier Reef Snorkeling, Auckland, Milford Sound, Queenstown

5

for 

by 

gabriel r.

Thanks to our travel agent, we were treated extra special everywhere we went. Every tour operator and hotel knew we were on our honeymoon and did a little something romantic just for us. It was either flower petals on the beds, and nice picture spot together, or a candle lit picnic.

New Zealand Airlines gave... Read more

New Zealand Family Vacation: Abel Tasman National Park, Waitomo Glowworm Caves, Franz Josef Glacier, Hiking, Jet-Boating, Kayaking

5

for 

by 

Rhonda F.

Our family of 5 including 2 college seniors and a 17 yr old.  loved New Zealand.  Working with our travel agent from the New Zealand tour company was such a pleasure. She always answered all our questions no matter how trivial and she responded quickly to all emails. Our trip was well planned out and all the... Read more

Australia and New Zealand Vacation Review: Great Ocean Road, Aboriginal Tour Guide, Hiking, Kayaking, Jet Boating

5

for 

by 

Gerald K.

Wonderful! The whole trip went off as planned without a hitch. Attention to detail was paid and it was as if we had a tour director with us for every event. There were a great variety of activities, and many active days where we were hiking, kayaking, riding in a jet boat and other boating days. Read more

Luxury Australia, New Zealand & Tahiti Tour Review: Auckland, Queenstown, Sydney, Melbourne, Bonorong Sanctuary, Philip Island

5

for 

by 

Darryl K.

This Australia and New Zealand travel company and Lisa in particular were outstanding to work with and she developed an unbelievable 7 week trip for us. Every connection, every flight, every excursion, every hotel/B&B reservation went off without a single problem.

We cannot say enough good things about... Read more

Australia & New Zealand Travel Review: Luxury Active Vacation - biking, hiking, kayaking, snorkeling, koalas, kangaroos,..

5

for 

by 

Susan F D.

Doing a trip-of-a-lifetime at the last minute (especially being very sick and arranging during the holidays) must be the craziest thing we've ever done! Thanks to Zicasso, these Australia and New Zealand travel specialists, and Sylvia, it was also one of the absolute best things we've ever done! They didn't miss a... Read more

Tour Review: Luxury Australia, New Zealand, Queenstown, Milford Sound, Sydney, Great Barrier Reef

5

for 

by 

Charles B.

Karen from the travel company could not have been more helpful. After spending much time talking to us, she personalized our trip to fit our interests and age! She really made us feel like she cared about providing a special time for us. We felt she "had our back" and would help if any problems occurred, which was... Read more

Travel Review: Tailor Made Vacation to New Zealand, Rotorua, Queenstown, Otago Vineyards

5

for 

by 

Virginia G.

Our trip was all that we hoped it would be thanks to the careful planning and attention to detail we received from Karen. I was impressed right from the first contact. Karen asked questions about what activities we enjoyed and customized an itinerary that was tailored to our interest. I have never received such... Read more

Pages