The following is what we wrote to the travel agency directly:
I am writing this in lieu of the survey and hope that we cover the questions. First of all, THANK YOU!!! Our agent was wonderful and accomodating in reference to the scheduling and the itinerary. She was charming and friendly and was quick to... Read more
Once in a lifetime experience. Can't even describe what it's like to go on Safari and come so close to all kinds of Wild Animals. Going on Safari should be on everyone's bucket list. Stephanie at this South Africa safari travel agency was terrific at helping us plan the perfect trip. We chose to combine a safari... Read more
The overall trip was beyond fantastic! I am not sure I will ever go on another vacation that was as amazing as this one. This Africa safari travel company was perfect. We did not have a lot of time to plan this trip, so we needed some help. They were organized and nailed exactly what we were looking for....one week... Read more
This trip was one that I had dreamt about doing for a very long time, and with the incredible assistance of our agents at this Africa safari travel company this truly was a trip of a lifetime. Remarkable in every way. As someone who has travelled a lot, I am always concerned about making connections, having the... Read more
This vacation was everything I had hoped it would be. The travel agency was great to work with and planned a trip that was everything I requested and more. Before I even left the arrival of a detailed peronal itinerary in my own portfolio was very impresseive. And once on vacation, the daily tour companies booked... Read more
When I began my search for where to go for our winter break, I happened upon the Zicasso website. To be honest, I was not even thinking of Africa much less South Africa. Once I started clicking around the website, I thought why not. Let me fill out the form and see who contacts me. Within an hour (if that) I heard... Read more
What a trip! Jenny did a great job planning everything for us, and her recommendations for upgrades and options were all spot on. We had some time constraints, and Jenny worked beautifully to maximize our experiences, and help us stay within our budget. We had a beautiful safari experience in Kenya, and really... Read more
Words can not express my gratitude and heartfelt thanks to the wonderful employees at this Africa safari travel company, namely my agent. My family and I are forever indebted to her and the company for helping create the most magical trip for our family of 5 to Africa! From the minute we started planning,our... Read more
This was our first time using Zicasso and this Africa travel company and my wife and I couldn't be happier. Our travel company helped us plan our 13-night dream vacation to Southern Africa from start to finish.
Before getting into the travel company, a little detail on our trip... We are from the US and... Read more
Our travel agency by far exceeded my expectations. For a long (three week) involved travel plan in Spain and South Africa with many moving parts, six hotels, umpteen flights and transfers, everything went off to perfection, not a single hitch. In my book that was astounding. All accommodations and transfers were... Read more
This Africa Safari tour operator IS EXTRAORDINARY!!! They provided us with a trouble free "vacation of a lifetime". They were unbelievably responsive, flexible, and professional. We described what we wanted and although it was a complicated 5 country trip, everything went off without a hitch. We ended up with 10... Read more
We had known about Zicasso for a few years but wanted to save our first experience using the service for the most memorable occasion: our honeymoon! We submitted our request and was immediately put in contact with a wonderful South African safari travel specialist. Our travel specialist was very easy to work with... Read more
Firstly I want to thank Lauren for all of her hard work preparing our honeymoon itinerary. She did an absolutely amazing job - it was the best vacation of our lives (and we are frequent travellers). From the very beginning, Lauren was patient with us and catered to our every request. We changed our minds many times... Read more
For more than 50 years my wife and I have been inveterate, but usually independent, travelers. With little time to study and prepare for a once in a lifetime trip to South Africa from the USA, we turned to a comprehensive agency, to which we had been referred by Zicasso. They made all of the plans for us, aside... Read more
Excellent excellent and excellent are three words that describe this agency. Our planning process was very very smooth as the agent had excellent knowledge of the region. Our travel agent was always available in the process. Upon arrival we were greeted by well read guides and experienced drivers. They were... Read more
From beginning of planning phases to the end of our safari vacation, our travel agent and the Africa tour company thoughtfully helped us plan and put in place our amazing safari vacation. I can't sing enough praises. Since she has children, our travel agent was helpful to me in deciding which country to go to... Read more
Overall, the trip that was custom planned our travel agent was nothing short of fantastic! As this was my first Zicasso experience (and a big gamble as it was our honeymoon) I was a bit skeptical, however after receiving the extremely detailed email from our agent, and a long "getting to know you" call, I knew we... Read more
Can not say enough about what a magical trip that our travel agent and her team did for me. If you are looking for customer service, this is your company. I love the detail of speaking with me on the phone to see what really I was looking for on my dream trip to East Africa. The itinerary and each place was... Read more
Trusted Reviews of Travel Agencies & Tour Operators
Our Pledge: Every single review here is written by a real traveler who booked a trip via Zicasso and traveled with the travel agency or tour operator in the review.
Maintaining Standards: Zicasso has spent thousands of hours selecting the top travel agencies and tour operators. To ensure that they continue to deliver the best quality and value, we will discontinue a company's participation on Zicasso if its average review rating falls below 4.25 stars (out of 5), after six reviews.