Our Japan travel agency worked with us to develop an itinerary that fit our needs and our limited schedule. The result was outstanding! We were able to move at our own speed yet see an amazing amount in the time we had. Our guide for two days was attentive and flexible, modifying our tour on the fly as needed to... Read more
In the era of TripAdvisor, Expedia, and the Internet, do travel agents still serve a purpose? I’m afraid many travelers look at them like they’re magazine writers, members of a moribund industry. After using this Japanese travel agency, I can say that that the best niche... Read more
The tour company we found on Zicasso was an excellent referral. They were well organized and communication was optimum. Their travel books: one for our itinerary where each day was spelled out and the other book for information about our place of travel was outstanding. We have traveled with many tour companies,... Read more
The Japan tour company met and exceeded all our expectations. The agent who planned our trip, was very responsive to our concerns, and to planning a trip that met our needs and wants. All of the hotels we stayed at were great (with the exception of one in Kyoto that had some heating issues and even it was great... Read more
Our trip to Japan was excellent. Other than a bit of unexpected snowy weather, the arrangements were great. Our travel agent was very patient and helpful with all my pre-trip requests and changes. She was VERY responsive, which was very important to me. The only reason I didn't give 5 stars is because there was a... Read more
Great pre- and during-trip support and attention to detail. Logistics and advance info were flawless. This let us enjoy our trip to the fullest rather than worry about lodging and logistical issues. Read more
We really enjoyed the trip. Our travel agent did a wonderful job organizing it for us and he provided plenty of guidance throughout the planning process. Transportation recommendations during travel days (e.g. when to take taxi vs. train/subway) and directions from station to hotel was great. The details provided... Read more
As a business traveler, I was highly skeptical of using a travel agent to plan a trip for me, but given that this was meant to be the trip of a lifetime, I wanted to at least explore the possibility. I was absolutely blown away by the trip that our Japan tour operator put together for us. Some of our favorite... Read more
The trip was truly a joy, much of which had to do with this Japan travel company, The accomodations were all pretty special, and specially in Kyoto, very well located. The guides, Avi, Michelle and Masayo were outstanding, providing us with many insights into the culture. Of course all is made possible by a really... Read more
The plan created for us was both intensive and intelligent - the choice of sites was right: geographically, historically and logically. The choice of hotels was extremely successful as they were all very good localized, comfortable and easy to get to.
The transport organization was very efficient and well... Read more
We are a family of 4 with 2 very small daughters (3.5 years and 5 months) so it was challenging from the beginning since we also wanted to visit the mountainous area and access out-of-the-beaten path ryokans. Andres crafted a seamless trip for us and listened to our needs. This had been our dream trip for many... Read more
Avi organized our trip in Tokyo and Kyoto, in both cities we had wonderful, knowledgeable Japanese guides with total command of the English language, in Tokyo it was Machiko and in Kyoto, Emi was lots of fun.
While before the trip we were slightly apprehensive of "public transportation", we really enjoyed... Read more
Andres took the time to understand what our family was trying to do, so the itinerary and arrangements suited us perfectly. We did not schedule lot of time with guides. We got a railpasses and amazing informative booklets for each city we were visiting. Loved the mix of support and freedom. Read more
This Japan tour operator planned an incredible trip to Japan for my family. I worked with Andres, who has traveled to Japan several times and even spent some time living in Tokyo, so I knew we would be in good hands. He took all of my ideas about experiences we thought we would want out of a trip to Japan and... Read more
The trip was fantastic - we already can't wait for our next one. Our friends weren't sure a travel agent was worth it, but by the end they were hailing this Japan tour operator's dedication, insight, and hard work. The tour operator was great to bounce ideas and question off of, especially obscure questions that... Read more
It was a very momentous time to be in Japan following the natural disasters there. Great and beautiful country and people. This Japan tour operator was extremely responsive and re-assuring under very challenging planning and decision-making circumstances. Their representatives are very pro-active and detail-... Read more
The Japan travel agency was an excellent communicator - both by phone and email. Any question, no matter how small were answered promptly and courteously. My trip required lots of traveling, planes, trains, street cars, taxis and they arranged every step seamlessly. The guides chosen were professional,... Read more
Trusted Reviews of Travel Agencies & Tour Operators
Our Pledge: Every single review here is written by a real traveler who booked a trip via Zicasso and traveled with the travel agency or tour operator in the review.
Maintaining Standards: Zicasso has spent thousands of hours selecting the top travel agencies and tour operators. To ensure that they continue to deliver the best quality and value, we will discontinue a company's participation on Zicasso if its average review rating falls below 4.25 stars (out of 5), after six reviews.