Diane did a wonderful job at listening to what I wanted to do on this surprise trip form my wife. She matched excursion, accommodations and timing to create a wonderful experience. The results was a positively wonderful vacation experience which will be remembered for a lifetime.
Due to our age, my wife and I wanted to plan and experience a "once-in-a-lifetime" vacation while we are still able to enjoy it. We started by contacting Zicasso in early March 2013 if I remember correctly. 2 companies responded. A co-owner of a competing company responded, made many promises, and failed to meet... Read more
This was our first time using a travel agency and it was a very positive experience. Our agent helped us plan a wonderful 5-week trip to Australia and Fiji. She was always prompt in responding to all our many questions and requests either by phone or by email. All the tours she arranged were excellent with... Read more
OMG! We had the BEST time! I had my list of things I wanted to do and 6 days to do them in. Jennifer, our Australia and Fiji travel agent, put it together and we had a BLAST! It was perfect! The tours and side trips we did were with guides that really cared about our needs and knew an incredible amount about what... Read more
Jillian from our New Zealand tour operator was incredible.. She listened to our likes and dislikes and tailored a trip for us that she felt would offer the best of New Zealand and still accommodate our particular needs (we wanted to spend two days with friends in the Bay of Islands). She tweaked the reservations... Read more
This is a copy of an email I sent to our travel agent:
We arrived home safely yesterday afternoon and despite the jet lag, we’re still glowing from our NZ/Fiji holiday. There were so many highlights and despite some rainy days, we were able to sightsee, take excursions and just relax. The staff at Namale... Read more
I thought almost everything was perfect. There was NEVER a problem working with this South Pacific travel agency, especially our representative. The only problem really on the trip was when we landed at Sydney and were to meet our shuttle guide. He wasn't where he was supposed to be so we had to go all over asking... Read more
Our agent at this Fiji travel company did a great job setting up our trip. She listened carefully to what we wanted and then did her best to give it to us. We wanted 2 unique boutique venues for the two weeks we were there and she delivered. She especially got our business because of her friendly phone calls... Read more
The experience was perfect. Since I had never traveled to Fiji or Australia before I had no idea where to surf and scuba, plus we wanted to learn about the culture and see wildlife. Our agent put together an experience that we (the parents) and my sons age 20 and 23 loved. Read more
This South Pacific travel agency was everything we could hope for, especially my agent, with whom we dealt the whole time. She was so attentive and always answered our questions super quickly by email and even called us if our questions' answers were a bit complicated. We were wary of dealing with someone we'd... Read more
We thoroughly enjoyed the 2 week itinerary our agent set up for our honeymoon. Every day was planned out very thoughtfully. We were able to see the highlights in all the areas we visited. The restaurant and must see suggestions provided by our agent were spot on. It made our stress level low and the trip very... Read more
Our trip was wonderful, we really enjoyed all the sights, the accommodations, great trip!
The only comment would be that when there were changes to activities, we were not advised by our travel agency or their delegate in country, but rather the activity provider. Would have liked to hear from the travel... Read more
Fantastic trip. Our South Pacific travel agency and our travel specialist, Rick did a fantastic job in arranging the trip. He went over day to day activities before we left for the trip. Everything went smoothly and in time. All the Hotels. daily trips. guides , pickups, drop offs were v. well done. We covered... Read more
Our travel specialist with this South Pacific travel company listened to our wishes and helped to guide us to the trip of a lifetime. Our agent was able to put together a Fiji trip for us that was both relaxing and exciting. We were ushered to transfers and new destinations without feeling lost or rushed. We... Read more
This was the perfect trip! Crafted by a wonderful agent, Rick. He really made this happen in a short period of time with not a lot of super specific details on our end. He managed to use his years of expertise on the South Pacific to match us with the most incredible resort. It was such a wonderful surprise!! And... Read more
Our trip was great! We started with our agent at this South Pacific travel company and she handled everything we needed. From helping us plan our long awaited vacation, to smoothly and efficiently handling a flight cancellation, that was in no way related to her services. She was there if we needed her at anytime... Read more
This South Pacific travel agency planned a wonderful trip for us. We had never been to Australia, New Zealand or Fiji before, so had no idea where to start as far as planning a vacation. Our travel agency gave us some great suggestions, but were also flexible and adapted their suggestions so we ended up with the... Read more
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