Our travel company worked very hard to accommodate all of our needs and desires. The trip was extremely well planned and well organized and there were no problems whatsoever. The hotels were perfect, especially the Aria Hotel in Prague. Read more
We had an awesome experience with this European tour company. First and foremost, they are extremely trustworthy and responsive. They did everything that they said they would do. They helped us design an itinerary that worked really well and enabled us to see/do everything we wanted to, much better than if we... Read more
This following comment is about the tour company, not the travel agency we work with: We did not know that Brendan "just" booked the Danube tour through AMAWaterways. When we arrived in Prague, we were looking for someone with a Brendan sign, not one with Amacello (name of the ship). The extra tours in Istanbul... Read more
My family and I (8 people) recently returned from a 23 day trip to six countries in Eastern Europe. The detailed itinerary was planned working with this travel agency and its CEO. My overall rating for the experience was excellent! From the planning stages to the execution everything was practically flawless. ... Read more
Our agent was exceptional in every way. She provided us with a binder filled with everything we would need for our trip, including recommended restaurants in every city we visited. She even went so far as to cover the cost of eating at our hotel when there was a slight mix-up. We stayed in 5 different hotels, took... Read more
Our agent with this European travel company was a pleasure to work with as she is very kind and thoughtful. Unfortunately, I think the company is too busy so there were a few hiccups along the way. Many responses to emails were delayed. I believe our early itinerary was put aside due to an influx of spring... Read more
This is the second time we have used Zicasso and it won't be the last. We used them on a trip to Italy and now this trip to Budapest with a visit to Prague. The service we received was excellent and there was followup while on the trip to make sure all was going smoothly. Our contact met us at our hotel and covered... Read more
Our European travel agency was terrific to work with. Offered great options and handled all the details. Would most definitely recommend this company to anyone who is planning a trip to Eastern Europe. Read more
Just returned from a week long wonderful trip to Prague and Vienna booked by our agent at this European travel company. Our agent booked our hotels and airport transfers and arranged for two city tours and a day trip to Cesky Krumlov. Both hotels were... Read more
This was my wife and my second time using Zicasso to find a travel specialist for a trip. Our first experience, on a trip to Argentina was truly outstanding. This trip was a vacation to Hungary, Austria, and the Czech Republic. Given the different part of the world for this trip we were connected with different... Read more
The trip is excellent, and the travel company is satisfied. The feedback from the travel company is in time, the itinerary is reasonable. During the trip, whenever I've got questions, it is easy to get the support and response from the travel agent. So overall, it is a very good experience. Read more
As this was our first ever experience with a non Malaysian tour agent and our first trip to Eastern Europe , we were anxious but was very pleasantly surprised by the well organised itinerary and accommodation. Thank you to this European travel agency.
Over all the trip was a success. One time our driver did not pick us up from the hotel to the airport and we were not given a local cell phone in Berlin even though we were told the driver would give us one. Read more
Excellent tour given the very short time line I had. They put the tour together in less than two weeks. My tour guides in Prague and Budapest were superb. Our agent did a great job keeping our tour organized. I'd highly recommend this travel company. Read more
Hilary did a fantastic job planning our trip-2 weeks in Italy, a few days each in Chur, Switzerland, Salzburg and Viennna, Austria, and Prague. The four of us gave her our "wish list" for the trip and she really came through. Everything from the hotels to the drivers to the tours went off without a hitch. Highly... Read more
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