Our travel agency did an incredible job in preparing our trip to Australia and New Zealand! Our travel consultant was very responsive to our needs and was always available to help problem solve. Every detail was thought out and executed!!
We have traveled abroad extensively in the past using other travel... Read more
For many years we have traveled on our own without using travel agents but I didn't feel like tackling a 35 day trip to Australia/New Zealand. I submitted an intinerary to our travel agent. She is very knowledgeable and made several wonderful suggestions for our trip. Everything from the Australia visas to hotels... Read more
Our travel agent and her team were exceptional. Knowledgeable, responsive, thorough and very approachable. They did a superb job of developing a trip that balanced our list of places to visits, desired expenditures, available time and types of activities. Plus their restaurant recommendations were terrific.
This is absolutely the best travel agency! Not only did they make our trip a flawless experience, they came to our rescue when locating and forwarding a lost phone! Our travel arrangements were just as they planned. Our accommodations were varied, well located and maintained, with courteous hosts who could not have... Read more
Our travel specialist did a tremendous job making sure all of out accommodations and tours were top notch. He is well informed and helped us know what to expect though the webinar. Lastly, we were in Australia when an earthquake hit in New Zealand and we were to head there. I was not sure about moving forward but... Read more
I thought almost everything was perfect. There was NEVER a problem working with this South Pacific travel agency, especially our representative. The only problem really on the trip was when we landed at Sydney and were to meet our shuttle guide. He wasn't where he was supposed to be so we had to go all over asking... Read more
Our trip to Australia and New Zealand was fabulous! Our travel agency planned the whole trip including hotels, excursions, all flights and transportation. All details were well explained in itinerary and everything went well. The included meals were fabulous and hotel accommodations were great and ideally located... Read more
Our travel agent did an outstanding job helping us organize, plan, and execute a wonderful trip that included the main stops in Sydney...Hamilton Island...and up in the Daintree Rainforest. The internal flights..hotel selections..transport arrangements and tours were all top level.
My husband & I had a wonderful month-long trip to Australia!! Our agent at this Australia travel company did an excellent job of selecting great hotels & superb tours. Our favorite spot was Tasmania ... Hobart is a very quaint little harbor town full of very polite people ... like the US was a generation... Read more
Overall, this Australia travel agency was wonderful as a travel company but I wouldn't rave about their sister company which made arrangements for us in Australia. We loved all of the things we did but the other company failed to provide us with driving directions for our trip from melbourne to adelaide so we had... Read more
Our 15 day trip to Australia and Queenstown, NZ was planned by this travel company. They took the time to thoroughly interview us as to what was most important to us about our upcoming trip, what we like to do, what type of hotel experience we prefer, etc. They then went back and within a few days, presented us... Read more
Our agent coordinated a spectacular initial visit to Australia for our anniversary celebration. Some highlights: -- EVERY ground transfer was flawless. Drivers were professional, arrived early and safely got us to every hotel and airport. Your initial impression... Read more
Overall our trip was wonderful. Here are some specific observations:
1. Sydney. There was a little hiccup with the transfer from the airport in Sydney as I arrived in the Domestic Terminal and my travel partner arrived in the International Terminal. The itinerary was unclear as to which terminal the... Read more
My wife and I had an amazing trip to Australia and New Zealand planned by this South Pacific travel company. Our agent created an awesome trip for us. Communication was excellent, both before and during our trip. Our agent made sure all our travel plans exceeded our expectations. We could not have asked for a... Read more
I can only say GREAT things about Sharon and this Australia travel company. From start to finish, Sharon was providing information and making adjustments as needed. The trip went very well due to wonderful planning. I highly recommend using this agency to help you travel down-under! Read more
Very respectful of my time and valued my opinion too. Very helpful in suggestions and in making last miute changes to accomodate our group. I have never booked an entire trip with an agency before and was very impressed. trully remarkable experience that I am not sure I could do on my own. I get very involved in... Read more
Impeccable attention to detail, flawless itinerary, tours were selected based on my interests, ground transportation was a breeze, stress-free because of travel agent's attention to detail. Would highly recommend this agent and this Australia travel company for your next trip Down Under! Read more
Steve and his staff created an itinerary that met, if not exceeded, our expectations. And, they went the extra mile to ensure that our trip went off without a hitch. We had a remarkable time and were very pleased with all aspects of our holiday. The accommodations were exceptional, the guides remarkable and the... Read more
This travel agency provided excellent guidance and support as we planned our Australian adventure. Our agent was receptive and quickly responded to our inquiries/requests. The two week trip was wonderful: hotels in great locations, tours providing just the experiences we wanted, and driver pickups timely. I... Read more
This was our first time using a travel agency and it was a very positive experience. Our agent helped us plan a wonderful 5-week trip to Australia and Fiji. She was always prompt in responding to all our many questions and requests either by phone or by email. All the tours she arranged were excellent with... Read more
Our tour operator worked closely with my husband and I throughout the entire process. They covered things in my itinerary that I would have otherwise completely missed. The travel company listened to my "must dos" and requirements on hotels and provided an exciting itinerary that completely matched our travel... Read more
Awesome!! Our agent totally fulfilled our wishes for a dream vacation...celebrating our 50th wedding anniversary! Everything went smoothly, the hotels were wonderful, tours were perfect, as well as prompt and reliable. She coordinated our time with friends perfectly, depending on the areas of Australia we were... Read more
This is the first time we have used a Travel Agency and the experience could not have been better. Our agent and this travel company did a fantastic job understanding our needs, wishes and budget and put together an unforgettable experience. Australia has so much to offer and our agent put together an itinerary... Read more
Our agent was incredible! She was helpful from the start. She suggested activities and locations based on what we told her we wanted to do - and her itinerary was fantastic! We saw things we never would have seen in Australia if we had tried to book on our own. There is no way we could have arranged all the amazing... Read more
My husband and I wanted to see a small part of Australia and New Zealand within a 2 week period, an ambitious endeavor. We contacted this agency and basically gave them carte blanche and asked them to put together an itinerary to include "must sees", along with excursions and hotels. They put together a wonderful... Read more
Overall very good service from the company. Their communications were clear and concise.
A few comments:
- We would like more guidance for fun things to do on our days we are not touring. (fun hikes, off the beaten path stuff, fun restaurants, etc.) They were hired for their expertise in Australia,... Read more
We sent our agent a list of places in Australia and new Zealand we wanted to visit. He questioned us about what sorts of things we were interested in seeing and doing on the four-week trip. We spoke on the phone to be sure he knew precisely what we wanted.
Our agent came up with an ideal itinerary for us... Read more
This travel company and our agent created a wonderful trip for us to Australia and New Zealand. The only regret is that we couldn't spend more time. There were 4 of us, and we didn't want to stay in any "Big Name Hotels". Our agent found us smaller boutique hotels and apartments which were perfect and in great... Read more
Our agent did a great job at putting together an itinerary for us. We had already identified cities and attractions in Australia and New Zealand that we wanted to visit, but needed help finding hotels, airfare, transportation, and making the best use of our time. We went through 3 or 4 revisions to the itinerary... Read more
The trip to Australia was great!!! Our travel agency was extremely helpful in setting up the itinerary and arranging for small group tours. Our only complaint is the airline arrangements. They quoted the cheapest airlines including JetStar but when they did the final arrangements, the price was considerably more... Read more
We decided to book a trip to Australia/New Zealand at the last minute (less than 2 months prior to our departure date) and a friend referred us to Zicasso to find a travel agent experienced in the land Down Under. (While we normally do our own trip research and bookings, we felt that the limited advance time posed... Read more
You'll be glad to read that both Tom and I have left Australia and Tom is home in BKK, while I will be spending the next 2 weeks in wintry Holland. I really want to thank you for the outstanding job you did in organizing our trip and tours. Most of our adventures went without a glitch and overall we had "a... Read more
Rick was our agent and we feel he did an outstanding, superb, wonderful job. My wife and I have made several trips overseas and were a little concerned about going on a three country trip on our own. But we have to give Rick major props!!! All our transfers, tours and connections went exactly as scheduled.... Read more
Doing a trip-of-a-lifetime at the last minute (especially being very sick and arranging during the holidays) must be the craziest thing we've ever done! Thanks to Zicasso, these Australia and New Zealand travel specialists, and Sylvia, it was also one of the absolute best things we've ever done! They didn't miss a... Read more
Our trip to Australia is one of our more memorable ones. The country by itself is so vast and awesome. We had a meagre 10 days to see most of it. Our agent from this Australia travel company was suggested by Zicasso to help us plan this trip. They were fantastic from the very beginning. Our agent was so prompt with... Read more
This travel agent planned a once-in-a-lifetime trip to New Zealand and Australia for our group of 4. Our travel agent booked us into small hotels and wilderness lodges not seen by larger tour groups. Wilderness walks and small group excursions made for special experiences and greatly exceeded our expectations. When... Read more
My son and I decided to travel to Australia but had very little time (less than a month) to plan the trip. Undertaking the planning felt daunting. My wife suggested we use a travel agent, which was a service I had never used before. She did a little research and stumbled upon Zicasso, which I had never heard of... Read more
This travel agency was very professionalI and I would rate my experience as excellent.
Our agent was very professional and helpful. The attention to detail including travel suggestions and packing lists were very helpful. She made the trip easy with flights, cars/limo's busses and travel arrangements that... Read more
I'll start off by saying we had a great trip!! That said, the months leading up to the trip were nerve racking and not great. To start, when we were in the booking process, the agent was great. He had some good tips, ideas, and seemed to listen to what we wanted to do. He was very responsive and answered many... Read more
This trip to Australia was my first under the auspices of this travel agency. The two previous trips were parts of cruises.This recent trip, planned with the meticulous help of our agent, was superb. Her attention to detail was exceptional. Because of arthritis I use a collapsible wheelchair, which she took into... Read more
Overall my boyfriend and I had a very positive experience with this travel company!! Planning the trip was very easy and our agent really worked with us to make sure the itinerary was what we wanted. Nearly everything went perfectly while we were there, and we enjoyed every minute of our trip. There was one tour... Read more
They responded very quickly to our requests and made changes quickly as well when so requested. They suggested activities that we hadn't even thought of which were extremely enjoyable. Best of all, they were $3,000 under the budget we gave them and provided us with a gold star vacation. Read more
We just got back from 3 weeks in Bora Bora, Melbourne and Australia. This travel agent booked our entire trip, and it was absolute heaven. ALL the flights, airport transfers and hotels were perfect, not one hiccup along the way. I highly recommend this agency, and this agent in particular. She made sure we had all... Read more
It was a fantastic vacation. My brother and I couldn't have asked for a better or more well-run vacation. Every person showed up where and when they were supposed to and we were able to reach all our activities with no problems whatsoever. All the activities were excellent and exciting and we had a lot of fun in... Read more
Our Australia tour operator and especially Shelley, were absolutely fantastic! I don't even know words to explain how her efforts and time spent made our trip. We did not want a tour, just the two of us and with few requirements. She brought it all together, even though we went thru many itineraries (our choices... Read more
I loved working with Kerrie from this Australia travel company on planning our honeymoon! She had lots of great suggestions and insider information and ideas, like a Sydney Harbor cruise and a sunrise camel tour in the Outback. Her suggestions for hotels and activities were really thorough and clearly tailored to... Read more
Many thanks to our agent and this South Pacific travel company, everything worked like clockwork, tours were great, transports were on time, hotels were excellent, we truly enjoyed our time in Australia and New Zealand. Read more
I found this travel company to be really great. They were very responsive and creative in fitting everything I wanted to do into a short amount of time. The tours recommended were all exceptional, the Hotels were outstanding, and all transfers went without a hitch. This was without a doubt the best trip I've done... Read more
Fantastic planning of a 30 day holiday in Australia (Sydney, Ayers Rocks, Alice Springs, Port Douglis, Adelaide, Melbourne and Kangaroo Island) and North Island New Zealand (Auckland, Oratura, & Wellington).
Entire trip planned with daily tours and hotel bookings (mostly 2 bedroom apartment-style hotels ... Read more
The trip we did was a wonderful experience. The places we visited were iconic in Australia, and the tailor made arrangements made us take advantage of our time overseas, to a full extent. Our travel agent was quick, efficient and competent, doing her best to make our trip a beautiful experience. We were so happy,... Read more
Outstanding service. My agent was extremely knowledgeable with Australia and I was surprisingly pleased with the choices she made for my hotels. I had set the dates and places and she found the hotels, tours, transportation and flights. I had done some initial pricing and she was under by several hundred dollars... Read more
We had a truly special vacation and our agent did an excellent job advising us on our options, finding accommodations for us and planning everything for us down to the last detail. It was an extremely busy time of year and bookings were tight but she was able to find us a beautiful hotel and wonderful guides and... Read more
We are VERY thankful that Zicasso put us in touch with this Australia travel agency. Diane, the owner of the company was wonderful to work with as we planned our dream vacation to Australia. This was our first experience using a travel agent and we weren't really sure how to proceed. She was very patient and... Read more
Steven at this travel agency crafted a month long itinerary for Australia and New Zealand. He worked tirelessly with us to ensure that our trip was custom tailored for our family and included all of our "must do" items. The excursions were fantastic, the hotels were lovely and a true pleasure to stay in, and in... Read more
Our agent did a terrific job of suggesting places to go and things to see. With her planning, we were able to forget about the logistic hassles and were met at each airport by our limo (usually a Mercedes and one Rolls Royce!)..
Our accommodations were top notch (except for Kangaroo Island where there weren'... Read more
Our travel agent for this trip made this an "epic adventure" for us. We planned a 7 week adventure to Tahiti, Australia and New Zealand, and used our agent to handle all of our Australia (and Tahiti) custom plans. She listened to our hopes for the trip and suggested details that ended up truly exceeding our... Read more
We had a wonderful trip to Australia and New Zealand! Our agent did an excellent job in planning our trip and following up on details. During our trip, she contacted us about a flight delay. Hotel accommodations were great, we liked all of our hotels. Having our agent arrange everything made our trip so... Read more
Just wanted to take a minute to thank you for all the great work you did for us in organizing our Australian vacation. I truly appreciate it.
I also want to take a minute to give you some feedback on a couple of items on the trip – so you can fold them into future trips – I hope this is useful.
We had an amazing trip to New Zealand and Australia. I gave Kate a list of things we particularly wanted to see, we talked, she made a few additional suggestions and came up with a very detailed itinerary for us. While we... Read more
I told travel agent what I wanted and she really listened and provided me with the best service. I would recommend one improvement. She included most breakfasts in her price but she did not include O'Reilly's in Lamington National forest and there was no... Read more
Our agent from this Australia travel company did a great job at helping shape and plan our family trip to Australia. From suggestions on prioritizing destinations, specific activities and even making sure we built in some down time so that we did not have that feeling of being constantly on the move. Our agent... Read more
We booked our trip to Australia with this travel agent and his company. Initially, we had planned to book everything online ourselves, but there was a lot of information available which made it rather difficult to settle down on itinerary. Our agent provided us with a sample itinerary and then helped us refine it... Read more
Our vacation holiday trip that Diane from this South Pacific travel agency put together for us was off-the-chart amazing! After finding her on Zicasso -(I saw a bit of web advertising) I contacted her giving her our places we wanted to visit - including New Zealand, Australia and Fiji - and how much we... Read more
We went through several iterations of planning a trip to Sydney and New Zealand with the tour company. Our agent was friendly, patient and knowledgeable. We wanted a camping experience in New Zealand and she integrated that with tour bookings and an itinerary that was perfect. The Australia and New Zealand tour... Read more
Our travel agent was knowledgeable, patient and responsive when helping plan our trip to Australia and New Zealand. The trip posed a few unique challenges as I was meeting my daughter who had spent a college semester abroad studying in Dunedin, NZ. Our agent was great in making all the logistics work out. She also... Read more
Our travel agent worked well with us to craft a trip that worked for us! It was wonderful to arrive at an airport and have a ride waiting for us! A few items on concern: Our trip to the Great Barrier Reef had hundred of folks on board; we would have like to know that and been given the opportunity to pay up for a... Read more
It was a pleasure working with this agent in making this holiday happen. He listened carefully to my wishes down to the last detail and diligently worked on my itinerary with changes along the way ,until it met with my approval.
I arrived in Australia for 10 days of exploring/touring after being at sea for... Read more
I reached out to Zicasso last March to begin planning my honeymoon to Australia, New Zealand and Fiji. Zicasso paired me with this travel company, who helped me select the best time to travel, along with selecting the best stops in each country. Our travel company was amazing! I am a very hands-on, controlling,... Read more
The trip was amazing and this Australia/New Zealand travel company was great! We worked with Kate and she was extremely responsive when we had questions (which was often)! Kate asked some initial questions to see what we liked to do and planned our initerary based on our interests. They made the traveling so much... Read more
Kerrie is an awesome travel agent. She listened to my husband and me and set up a personalized and perfect itinerary for Australia and New Zealand. The only thing to make our anniversary trip better would have been to stay longer!!! Read more
We had an amazing honeymoon adventure to Australia and New Zealand this past December. From the beginning planning stages to the end, our travel agent was absolutely fantastic. We wanted to change a few things around and she easily accomodated us. I wanted to find a company that was based out of our hometown so... Read more
We had a fantastic time on our trip and the planning was tailored perfectly to our interests. I really appreciated the flexibility we had with the scheduling and that we were able to build in some free days for us to explore while in a new place. Read more
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