I thought almost everything was perfect. There was NEVER a problem working with this South Pacific travel agency, especially our representative. The only problem really on the trip was when we landed at Sydney and were to meet our shuttle guide. He wasn't where he was supposed to be so we had to go all over asking... Read more
Our trip to Australia and New Zealand was fabulous! Our travel agency planned the whole trip including hotels, excursions, all flights and transportation. All details were well explained in itinerary and everything went well. The included meals were fabulous and hotel accommodations were great and ideally located... Read more
My husband & I had a wonderful month-long trip to Australia!! Our agent at this Australia travel company did an excellent job of selecting great hotels & superb tours. Our favorite spot was Tasmania ... Hobart is a very quaint little harbor town full of very polite people ... like the US was a generation... Read more
Overall, this Australia travel agency was wonderful as a travel company but I wouldn't rave about their sister company which made arrangements for us in Australia. We loved all of the things we did but the other company failed to provide us with driving directions for our trip from melbourne to adelaide so we had... Read more
Overall our trip was wonderful. Here are some specific observations:
1. Sydney. There was a little hiccup with the transfer from the airport in Sydney as I arrived in the Domestic Terminal and my travel partner arrived in the International Terminal. The itinerary was unclear as to which terminal the... Read more
My wife and I had an amazing trip to Australia and New Zealand planned by this South Pacific travel company. Our agent created an awesome trip for us. Communication was excellent, both before and during our trip. Our agent made sure all our travel plans exceeded our expectations. We could not have asked for a... Read more
I can only say GREAT things about Sharon and this Australia travel company. From start to finish, Sharon was providing information and making adjustments as needed. The trip went very well due to wonderful planning. I highly recommend using this agency to help you travel down-under! Read more
Very respectful of my time and valued my opinion too. Very helpful in suggestions and in making last miute changes to accomodate our group. I have never booked an entire trip with an agency before and was very impressed. trully remarkable experience that I am not sure I could do on my own. I get very involved in... Read more
Impeccable attention to detail, flawless itinerary, tours were selected based on my interests, ground transportation was a breeze, stress-free because of travel agent's attention to detail. Would highly recommend this agent and this Australia travel company for your next trip Down Under! Read more
Steve and his staff created an itinerary that met, if not exceeded, our expectations. And, they went the extra mile to ensure that our trip went off without a hitch. We had a remarkable time and were very pleased with all aspects of our holiday. The accommodations were exceptional, the guides remarkable and the... Read more
This travel agency provided excellent guidance and support as we planned our Australian adventure. Our agent was receptive and quickly responded to our inquiries/requests. The two week trip was wonderful: hotels in great locations, tours providing just the experiences we wanted, and driver pickups timely. I... Read more
Overall very good service from the company. Their communications were clear and concise.
A few comments:
- We would like more guidance for fun things to do on our days we are not touring. (fun hikes, off the beaten path stuff, fun restaurants, etc.) They were hired for their expertise in Australia,... Read more
This was our first time using a travel agency and it was a very positive experience. Our agent helped us plan a wonderful 5-week trip to Australia and Fiji. She was always prompt in responding to all our many questions and requests either by phone or by email. All the tours she arranged were excellent with... Read more
Our tour operator worked closely with my husband and I throughout the entire process. They covered things in my itinerary that I would have otherwise completely missed. The travel company listened to my "must dos" and requirements on hotels and provided an exciting itinerary that completely matched our travel... Read more
Awesome!! Our agent totally fulfilled our wishes for a dream vacation...celebrating our 50th wedding anniversary! Everything went smoothly, the hotels were wonderful, tours were perfect, as well as prompt and reliable. She coordinated our time with friends perfectly, depending on the areas of Australia we were... Read more
This is the first time we have used a Travel Agency and the experience could not have been better. Our agent and this travel company did a fantastic job understanding our needs, wishes and budget and put together an unforgettable experience. Australia has so much to offer and our agent put together an itinerary... Read more
We sent our agent a list of places in Australia and new Zealand we wanted to visit. He questioned us about what sorts of things we were interested in seeing and doing on the four-week trip. We spoke on the phone to be sure he knew precisely what we wanted.
Our agent came up with an ideal itinerary for us... Read more
This travel company and our agent created a wonderful trip for us to Australia and New Zealand. The only regret is that we couldn't spend more time. There were 4 of us, and we didn't want to stay in any "Big Name Hotels". Our agent found us smaller boutique hotels and apartments which were perfect and in great... Read more
Our agent did a great job at putting together an itinerary for us. We had already identified cities and attractions in Australia and New Zealand that we wanted to visit, but needed help finding hotels, airfare, transportation, and making the best use of our time. We went through 3 or 4 revisions to the itinerary... Read more
Rick was our agent and we feel he did an outstanding, superb, wonderful job. My wife and I have made several trips overseas and were a little concerned about going on a three country trip on our own. But we have to give Rick major props!!! All our transfers, tours and connections went exactly as scheduled.... Read more
Doing a trip-of-a-lifetime at the last minute (especially being very sick and arranging during the holidays) must be the craziest thing we've ever done! Thanks to Zicasso, these Australia and New Zealand travel specialists, and Sylvia, it was also one of the absolute best things we've ever done! They didn't miss a... Read more
Our trip to Australia is one of our more memorable ones. The country by itself is so vast and awesome. We had a meagre 10 days to see most of it. Our agent from this Australia travel company was suggested by Zicasso to help us plan this trip. They were fantastic from the very beginning. Our agent was so prompt with... Read more
I'll start off by saying we had a great trip!! That said, the months leading up to the trip were nerve racking and not great. To start, when we were in the booking process, the agent was great. He had some good tips, ideas, and seemed to listen to what we wanted to do. He was very responsive and answered many... Read more
They responded very quickly to our requests and made changes quickly as well when so requested. They suggested activities that we hadn't even thought of which were extremely enjoyable. Best of all, they were $3,000 under the budget we gave them and provided us with a gold star vacation. Read more
It was a fantastic vacation. My brother and I couldn't have asked for a better or more well-run vacation. Every person showed up where and when they were supposed to and we were able to reach all our activities with no problems whatsoever. All the activities were excellent and exciting and we had a lot of fun in... Read more
Our Australia tour operator and especially Shelley, were absolutely fantastic! I don't even know words to explain how her efforts and time spent made our trip. We did not want a tour, just the two of us and with few requirements. She brought it all together, even though we went thru many itineraries (our choices... Read more
I loved working with Kerrie from this Australia travel company on planning our honeymoon! She had lots of great suggestions and insider information and ideas, like a Sydney Harbor cruise and a sunrise camel tour in the Outback. Her suggestions for hotels and activities were really thorough and clearly tailored to... Read more
Many thanks to our agent and this South Pacific travel company, everything worked like clockwork, tours were great, transports were on time, hotels were excellent, we truly enjoyed our time in Australia and New Zealand. Read more
I found this travel company to be really great. They were very responsive and creative in fitting everything I wanted to do into a short amount of time. The tours recommended were all exceptional, the Hotels were outstanding, and all transfers went without a hitch. This was without a doubt the best trip I've done... Read more
Fantastic planning of a 30 day holiday in Australia (Sydney, Ayers Rocks, Alice Springs, Port Douglis, Adelaide, Melbourne and Kangaroo Island) and North Island New Zealand (Auckland, Oratura, & Wellington).
Entire trip planned with daily tours and hotel bookings (mostly 2 bedroom apartment-style hotels ... Read more
The trip we did was a wonderful experience. The places we visited were iconic in Australia, and the tailor made arrangements made us take advantage of our time overseas, to a full extent. Our travel agent was quick, efficient and competent, doing her best to make our trip a beautiful experience. We were so happy,... Read more
We are VERY thankful that Zicasso put us in touch with this Australia travel agency. Diane, the owner of the company was wonderful to work with as we planned our dream vacation to Australia. This was our first experience using a travel agent and we weren't really sure how to proceed. She was very patient and... Read more
Steven at this travel agency crafted a month long itinerary for Australia and New Zealand. He worked tirelessly with us to ensure that our trip was custom tailored for our family and included all of our "must do" items. The excursions were fantastic, the hotels were lovely and a true pleasure to stay in, and in... Read more
Just wanted to take a minute to thank you for all the great work you did for us in organizing our Australian vacation. I truly appreciate it.
I also want to take a minute to give you some feedback on a couple of items on the trip – so you can fold them into future trips – I hope this is useful.
We had an amazing trip to New Zealand and Australia. I gave Kate a list of things we particularly wanted to see, we talked, she made a few additional suggestions and came up with a very detailed itinerary for us. While we... Read more
I told travel agent what I wanted and she really listened and provided me with the best service. I would recommend one improvement. She included most breakfasts in her price but she did not include O'Reilly's in Lamington National forest and there was no... Read more
Our agent from this Australia travel company did a great job at helping shape and plan our family trip to Australia. From suggestions on prioritizing destinations, specific activities and even making sure we built in some down time so that we did not have that feeling of being constantly on the move. Our agent... Read more
Our vacation holiday trip that Diane from this South Pacific travel agency put together for us was off-the-chart amazing! After finding her on Zicasso -(I saw a bit of web advertising) I contacted her giving her our places we wanted to visit - including New Zealand, Australia and Fiji - and how much we... Read more
We went through several iterations of planning a trip to Sydney and New Zealand with the tour company. Our agent was friendly, patient and knowledgeable. We wanted a camping experience in New Zealand and she integrated that with tour bookings and an itinerary that was perfect. The Australia and New Zealand tour... Read more
Our travel agent was knowledgeable, patient and responsive when helping plan our trip to Australia and New Zealand. The trip posed a few unique challenges as I was meeting my daughter who had spent a college semester abroad studying in Dunedin, NZ. Our agent was great in making all the logistics work out. She also... Read more
The trip was amazing and this Australia/New Zealand travel company was great! We worked with Kate and she was extremely responsive when we had questions (which was often)! Kate asked some initial questions to see what we liked to do and planned our initerary based on our interests. They made the traveling so much... Read more
Kerrie is an awesome travel agent. She listened to my husband and me and set up a personalized and perfect itinerary for Australia and New Zealand. The only thing to make our anniversary trip better would have been to stay longer!!! Read more
We had an amazing honeymoon adventure to Australia and New Zealand this past December. From the beginning planning stages to the end, our travel agent was absolutely fantastic. We wanted to change a few things around and she easily accomodated us. I wanted to find a company that was based out of our hometown so... Read more
We had a fantastic time on our trip and the planning was tailored perfectly to our interests. I really appreciated the flexibility we had with the scheduling and that we were able to build in some free days for us to explore while in a new place. Read more
Highly professional people. Our agent worked very closely with us to create our individualized itinerary, hitting the highlights of our target area. We did not want to join a large tour group & this company made sure any excursions we took were with small groups. This was a month long bucket list trip for us... Read more
My husband, two teenagers and I just returned from a wonderful 12 days in Australia. We didn't want to be a part of a tour group, yet we wondered what other options were out there. We are so happy we discovered this travel agency. They helped us plan every aspect of the trip and everything went very smoothly. Our... Read more
I had a general idea of what countries I wanted to visit and this travel agency really presented options and helped narrow it down to a manageable itinerary. They arranged for a nice cross section of hotels, including modern luxury hotels, an alpine lodge and a bed and breakfast. The activities booked were... Read more
Our agent helped us plan an absolutely wonderful honeymoon! He listened to our needs and tailor-made something perfect for us. He was sensitive to our budget concerns, but also made sure we didn't miss out on once in a lifetime experiences. Every tour that he organized was outstanding. Read more
This review is about a trip that my daughter (10 years old) and I took to Australia. Spanned just under 3 weeks, included international travel from Eastern US and domestic travel in Australia among Melbourne, Cairns and Sydney. Our Australia tour operator handled all air travel, shuttles, car rentals, hotels and... Read more
We worked with a travel agent from the Australia tour company and it was a pleasure to plan the trip with her. She was accessible, had good ideas, was organized and professional, and helped us plan a trip that encompassed all of what we wanted to do and see. We upgraded our flights and flew Premier Economy, which... Read more
This trip was one of the most memorable, relaxing vacations that I've ever had. Karen from this Australia travel agency was absolutely stellar throughout all phases, from crafting a personalized itinerary to being very responsive when there was a hiccup with one of our tour guides. Everything was stress free... Read more
We had an absolutely wonderful time in Australia. Most of the trip I planned & booked myself. The travel agent didn't have the same travel preferences as we did so I found it best to book many things myself. We did like the Sydney hotel that she booked. Also the connecting flight home barely allowed enough... Read more
Overall, we had a wonderful trip and the company was accessible and handled most of the hiccups that inevitably come up in a month long vacation well. We did need to stay on top of our verification of vouchers which was something that we did not know about as relatively inexperienced travelers . . . so it was good... Read more
Karen at this Australia and New Zealand tour company was wonderful. She customized a great trip for us that included all the activities and sights we were interested in. The day before our scheduled departure (which was a Saturday), my husband came down with the stomach flu and we had to post phone our departure... Read more
the trip was everything I expected and more...cannot say too many good things about Karen and her staff at this Australia & New Zealand travel agency....Karen made every effort to see that all my expectations and more were met....alterations and special requests were never a problem for her, and I feel as if we... Read more
We spent three weeks in Australia & New Zealand on a trip planned by our agent at this travel company. She arranged pickup and drop off, flights, hotels and tours. Everything went off with military precision. My wife and I were responsible for our meals which is the way we wanted it. The quality of hotels and... Read more
This South Pacific travel agency provided my husband and I a fabulous trip to NZ and Australia. Our agent was always very accessible, answering all our questions in a polite manner. She was very quick in responding to our questions and modifications to the trip too. This agency also worked within our budget... Read more
Our travel agent from this Australia travel company was great. Our agent was very good at filling our requests & providing input. Her suggestions were really helpful. Our agent also kept in touch with us right down to the day before departure making sure we had everything we needed.
Great planning by our Australia travel agent. This was my college graduation gift to my daughter and our agent understood immediately what we wanted...to see as much of Australia in 12 days as we could without excessive travel and constant planned outings. Our agent set up some extraordinary day trips for us and... Read more
This Australia travel agency - and our consultant Candice, were great to work with. We were not easy clients, constantly making changes and she easily adapted. Was our first time using a travel company and would not hesitate to use them or recommend them, especially for a trip to Australia.
This Australia travel agency was infinitely better than the second company you referred me to. The agent conducted a good initial interview, considered our 5-week time window, and listened to my particular interests, requests, and concerns. Obviously, our itinerary needed to be customized and it was. We had... Read more
My husband and I LOVED our 3 week honeymoon to Australia and New Zealand. It was truly the trip of a lifetime to visit Hayman Island, Cairns, Gold Coast, Sydney and Auckland. This Australia and New Zealand tour operator was fantastic to work with on planning our trip. They were indispensable while narrowing down... Read more
Our travel agent did an outstanding job helping us plan our month-long, once in a lifetime journey to Australia and New Zealand. She was (and still is) very accessible during the planning stage helping us chose from the activities she recommended, many things we would have never known about or even thought of on... Read more
Our agent did an amazing job of planning our trip to Australia. We booked our flights to Sydney ourselves, but she booked all the internal flights and transportation to help us easily navigate through several cities on our itinerary. (Sydney --> Ayers Rock --> Cairns/Great Barrier Reef Cruise --> Port... Read more
Our agent at this travel company planned an absolutely incredible honeymoon in Australia for us. He was so easy and fun to work with during the planning process, and customized the trip to fit us perfectly. We initially had some ideas on what we were hoping to do and see on our trip, and our agent took it up ten... Read more
Excellent, excellent service from our agent at this Australia travel company. Planning was smooth from the day we started working together. He answered all our questions honestly and we had total confidence in his obvious knowledge of the country we were to visit. Hotels were superb and in the best locations, tours... Read more
My wife and I usually travel independently and book our own tours and accommodations. However we wanted to go directly from the USA to Australia and go back to the USA via Fiji. Our travel agency gave us the option of flying Virgin Australia to Australia and home via Fiji Air.
This travel agency did a terrific job in planning our trip to New Zealand, Australia and Fiji. They worked with us to plan a trip that was exactly what we wanted. Everything went according to schedule - all parties were there to meet us on time, etc. The local guides were very knowledgeable and a pleasure to be... Read more
Karen was quick and responsive to our request which was made with a only a short window to get it all planned. She called us to get a personal picture of our preferences, comfort needs, and energy and fitness levels before setting out a general itinerary. She had very good ideas for our more personalized wishes... Read more
The travel company listened to our desires for our Australian trip and then exceeded all of our expectations! The trip put us in the cities we wanted to see on our own schedule. The individual tours allowed us to see all of the important sites and the air travel was expertly scheduled to allow for flight delays. We... Read more
We had a fantastic trip to Australia. We covered a lot of the country in 4 weeks, but not so much that we felt like we needed a vacation from our vacation. Karen from this Australia tour operator and her on-ground support in Sydney were excellent. Everything she arranged and planned for us went off without any... Read more
This was a 20 year trip in the making. And boy did it ever live up to its reputation. My travel guide helped me pick the best tours and gave me great suggestions. I knew I couldn't do it all, but she helped me focus on the things that I really needed to do. I got to see a ballet at the Sydney Opera House and... Read more
We had a great trip. One of our most memorable. Our trip was broken up into three parts, Moorea, Tahiti, New Zealand, and Australia. Prior to finding Zicasso and our South Pacific travel agent, we had booked most of our airfare and accommodations in Moorea, and Australia. New Zealand was new to us, and after... Read more
Trusted Reviews of Travel Agencies & Tour Operators
Our Pledge: Every single review here is written by a real traveler who booked a trip via Zicasso and traveled with the travel agency or tour operator in the review.
Maintaining Standards: Zicasso has spent thousands of hours selecting the top travel agencies and tour operators. To ensure that they continue to deliver the best quality and value, we will discontinue a company's participation on Zicasso if its average review rating falls below 4.25 stars (out of 5), after six reviews.