I thought almost everything was perfect. There was NEVER a problem working with this South Pacific travel agency, especially our representative. The only problem really on the trip was when we landed at Sydney and were to meet our shuttle guide. He wasn't where he was supposed to be so we had to go all over asking... Read more
Our trip to Australia and New Zealand was fabulous! Our travel agency planned the whole trip including hotels, excursions, all flights and transportation. All details were well explained in itinerary and everything went well. The included meals were fabulous and hotel accommodations were great and ideally located... Read more
My husband & I had a wonderful month-long trip to Australia!! Our agent at this Australia travel company did an excellent job of selecting great hotels & superb tours. Our favorite spot was Tasmania ... Hobart is a very quaint little harbor town full of very polite people ... like the US was a generation... Read more
Overall, this Australia travel agency was wonderful as a travel company but I wouldn't rave about their sister company which made arrangements for us in Australia. We loved all of the things we did but the other company failed to provide us with driving directions for our trip from melbourne to adelaide so we had... Read more
Overall our trip was wonderful. Here are some specific observations:
1. Sydney. There was a little hiccup with the transfer from the airport in Sydney as I arrived in the Domestic Terminal and my travel partner arrived in the International Terminal. The itinerary was unclear as to which terminal the... Read more
My wife and I had an amazing trip to Australia and New Zealand planned by this South Pacific travel company. Our agent created an awesome trip for us. Communication was excellent, both before and during our trip. Our agent made sure all our travel plans exceeded our expectations. We could not have asked for a... Read more
I can only say GREAT things about Sharon and this Australia travel company. From start to finish, Sharon was providing information and making adjustments as needed. The trip went very well due to wonderful planning. I highly recommend using this agency to help you travel down-under! Read more
Very respectful of my time and valued my opinion too. Very helpful in suggestions and in making last miute changes to accomodate our group. I have never booked an entire trip with an agency before and was very impressed. trully remarkable experience that I am not sure I could do on my own. I get very involved in... Read more
Impeccable attention to detail, flawless itinerary, tours were selected based on my interests, ground transportation was a breeze, stress-free because of travel agent's attention to detail. Would highly recommend this agent and this Australia travel company for your next trip Down Under! Read more
Steve and his staff created an itinerary that met, if not exceeded, our expectations. And, they went the extra mile to ensure that our trip went off without a hitch. We had a remarkable time and were very pleased with all aspects of our holiday. The accommodations were exceptional, the guides remarkable and the... Read more
This was our first time using a travel agency and it was a very positive experience. Our agent helped us plan a wonderful 5-week trip to Australia and Fiji. She was always prompt in responding to all our many questions and requests either by phone or by email. All the tours she arranged were excellent with... Read more
Our tour operator worked closely with my husband and I throughout the entire process. They covered things in my itinerary that I would have otherwise completely missed. The travel company listened to my "must dos" and requirements on hotels and provided an exciting itinerary that completely matched our travel... Read more
Doing a trip-of-a-lifetime at the last minute (especially being very sick and arranging during the holidays) must be the craziest thing we've ever done! Thanks to Zicasso, these Australia and New Zealand travel specialists, and Sylvia, it was also one of the absolute best things we've ever done! They didn't miss a... Read more
They responded very quickly to our requests and made changes quickly as well when so requested. They suggested activities that we hadn't even thought of which were extremely enjoyable. Best of all, they were $3,000 under the budget we gave them and provided us with a gold star vacation. Read more
It was a fantastic vacation. My brother and I couldn't have asked for a better or more well-run vacation. Every person showed up where and when they were supposed to and we were able to reach all our activities with no problems whatsoever. All the activities were excellent and exciting and we had a lot of fun in... Read more
Our Australia tour operator and especially Shelley, were absolutely fantastic! I don't even know words to explain how her efforts and time spent made our trip. We did not want a tour, just the two of us and with few requirements. She brought it all together, even though we went thru many itineraries (our choices... Read more
I loved working with Kerrie from this Australia travel company on planning our honeymoon! She had lots of great suggestions and insider information and ideas, like a Sydney Harbor cruise and a sunrise camel tour in the Outback. Her suggestions for hotels and activities were really thorough and clearly tailored to... Read more
Many thanks to our agent and this South Pacific travel company, everything worked like clockwork, tours were great, transports were on time, hotels were excellent, we truly enjoyed our time in Australia and New Zealand. Read more
We are VERY thankful that Zicasso put us in touch with this Australia travel agency. Diane, the owner of the company was wonderful to work with as we planned our dream vacation to Australia. This was our first experience using a travel agent and we weren't really sure how to proceed. She was very patient and... Read more
We had an amazing trip to New Zealand and Australia. I gave Kate a list of things we particularly wanted to see, we talked, she made a few additional suggestions and came up with a very detailed itinerary for us. While we... Read more
Just wanted to take a minute to thank you for all the great work you did for us in organizing our Australian vacation. I truly appreciate it.
I also want to take a minute to give you some feedback on a couple of items on the trip - so you can fold them into future trips - I hope this is useful.
We went through several iterations of planning a trip to Sydney and New Zealand with the tour company. Our agent was friendly, patient and knowledgeable. We wanted a camping experience in New Zealand and she integrated that with tour bookings and an itinerary that was perfect. The Australia and New Zealand tour... Read more
The trip was amazing and this Australia/New Zealand travel company was great! We worked with Kate and she was extremely responsive when we had questions (which was often)! Kate asked some initial questions to see what we liked to do and planned our initerary based on our interests. They made the traveling so much... Read more
Kerrie is an awesome travel agent. She listened to my husband and me and set up a personalized and perfect itinerary for Australia and New Zealand. The only thing to make our anniversary trip better would have been to stay longer!!! Read more
We had an amazing honeymoon adventure to Australia and New Zealand this past December. From the beginning planning stages to the end, our travel agent was absolutely fantastic. We wanted to change a few things around and she easily accomodated us. I wanted to find a company that was based out of our hometown so... Read more
Overall, we had a wonderful trip and the company was accessible and handled most of the hiccups that inevitably come up in a month long vacation well. We did need to stay on top of our verification of vouchers which was something that we did not know about as relatively inexperienced travelers . . . so it was good... Read more
Karen at this Australia and New Zealand tour company was wonderful. She customized a great trip for us that included all the activities and sights we were interested in. The day before our scheduled departure (which was a Saturday), my husband came down with the stomach flu and we had to post phone our departure... Read more
the trip was everything I expected and more...cannot say too many good things about Karen and her staff at this Australia & New Zealand travel agency....Karen made every effort to see that all my expectations and more were met....alterations and special requests were never a problem for her, and I feel as if we... Read more
We spent three weeks in Australia & New Zealand on a trip planned by our agent at this travel company. She arranged pickup and drop off, flights, hotels and tours. Everything went off with military precision. My wife and I were responsible for our meals which is the way we wanted it. The quality of hotels and... Read more
This South Pacific travel agency provided my husband and I a fabulous trip to NZ and Australia. Our agent was always very accessible, answering all our questions in a polite manner. She was very quick in responding to our questions and modifications to the trip too. This agency also worked within our budget... Read more
This review is about a trip that my daughter (10 years old) and I took to Australia. Spanned just under 3 weeks, included international travel from Eastern US and domestic travel in Australia among Melbourne, Cairns and Sydney. Our Australia tour operator handled all air travel, shuttles, car rentals, hotels and... Read more
We worked with a travel agent from the Australia tour company and it was a pleasure to plan the trip with her. She was accessible, had good ideas, was organized and professional, and helped us plan a trip that encompassed all of what we wanted to do and see. We upgraded our flights and flew Premier Economy, which... Read more
This Australia travel agency - and our consultant Candice, were great to work with. We were not easy clients, constantly making changes and she easily adapted. Was our first time using a travel company and would not hesitate to use them or recommend them, especially for a trip to Australia.
This Australia travel agency was infinitely better than the second company you referred me to. The agent conducted a good initial interview, considered our 5-week time window, and listened to my particular interests, requests, and concerns. Obviously, our itinerary needed to be customized and it was. We had... Read more
My husband and I LOVED our 3 week honeymoon to Australia and New Zealand. It was truly the trip of a lifetime to visit Hayman Island, Cairns, Gold Coast, Sydney and Auckland. This Australia and New Zealand tour operator was fantastic to work with on planning our trip. They were indispensable while narrowing down... Read more
Our travel agent did an outstanding job helping us plan our month-long, once in a lifetime journey to Australia and New Zealand. She was (and still is) very accessible during the planning stage helping us chose from the activities she recommended, many things we would have never known about or even thought of on... Read more
Our agent did an amazing job of planning our trip to Australia. We booked our flights to Sydney ourselves, but she booked all the internal flights and transportation to help us easily navigate through several cities on our itinerary. (Sydney --> Ayers Rock --> Cairns/Great Barrier Reef Cruise --> Port... Read more
Karen was quick and responsive to our request which was made with a only a short window to get it all planned. She called us to get a personal picture of our preferences, comfort needs, and energy and fitness levels before setting out a general itinerary. She had very good ideas for our more personalized wishes... Read more
The travel company listened to our desires for our Australian trip and then exceeded all of our expectations! The trip put us in the cities we wanted to see on our own schedule. The individual tours allowed us to see all of the important sites and the air travel was expertly scheduled to allow for flight delays. We... Read more
We had a fantastic trip to Australia. We covered a lot of the country in 4 weeks, but not so much that we felt like we needed a vacation from our vacation. Karen from this Australia tour operator and her on-ground support in Sydney were excellent. Everything she arranged and planned for us went off without any... Read more
This was a 20 year trip in the making. And boy did it ever live up to its reputation. My travel guide helped me pick the best tours and gave me great suggestions. I knew I couldn't do it all, but she helped me focus on the things that I really needed to do. I got to see a ballet at the Sydney Opera House and... Read more
We had a great trip. One of our most memorable. Our trip was broken up into three parts, Moorea, Tahiti, New Zealand, and Australia. Prior to finding Zicasso and our South Pacific travel agent, we had booked most of our airfare and accommodations in Moorea, and Australia. New Zealand was new to us, and after... Read more
Thanks to our travel agent, we were treated extra special everywhere we went. Every tour operator and hotel knew we were on our honeymoon and did a little something romantic just for us. It was either flower petals on the beds, and nice picture spot together, or a candle lit picnic.
Before deciding to go with a travel agency, we spent a lot of time doing our own research on what we wanted to do while in New Zealand and Australia. Planning an 18 day trip to countries you've never been can be quite overwhelming, which is why we sought out a travel agency to assist us. A travel agent from our... Read more
The trip was phenomenal. Our itinerary was well done and written out for us. We loved nearly everything we did and our balance of some tours and lots of personal time. Our hotels were nice, our pick ups and deliveries to airport, hotels, and tours were always on time. We would go back in a heartbeat.
Trusted Reviews of Travel Agencies & Tour Operators
Our Pledge: Every single review here is written by a real traveler who booked a trip via Zicasso and traveled with the travel agency or tour operator in the review.
Maintaining Standards: Zicasso has spent thousands of hours selecting the top travel agencies and tour operators. To ensure that they continue to deliver the best quality and value, we will discontinue a company's participation on Zicasso if its average review rating falls below 4.25 stars (out of 5), after six reviews.