Australia Travel Agency and Tour Reviews

4.78 stars based on 394 reviews

Customer reviews: Tour companies and agents servicing Australia vacations must maintain 4.25 star minimum rating

Review: Luxury Australia Vacation, Sydney, Melbourne, Darling Harbour, Taronga Zoo, Opera House, Reef Snorkeling, Bridge Climb

5

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Janet G.

Fantastic trip of a lifetime! Australia was always at the top of our bucket list. We wanted it to be a 15,000-mile dream vacation of a lifetime. Thanks to our agent, it was that, and more. We had some idea of what we wanted to see and where we wanted to go, but we needed someone with the patience, understanding and... Read more

Australia Travel Review: Sydney, Melbourne, Tasmania - Wine Tour, Ballet, Uluru Sounds of Silence Dinner, Bonorong Wildlife Centre

5

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Brandee W.

This was a 20 year trip in the making.  And boy did it ever live up to its reputation.  My travel guide helped me pick the best tours and gave me great suggestions.  I knew I couldn't do it all, but she helped me focus on the things that I really needed to do.  I got to see a ballet at the Sydney Opera House and... Read more

Australia Tour Review: Tasmania, Sydney, Port Douglas, Phillip Island, Great Ocean Road, Penguin Parade, Freycinet National Park

5

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Michael D.

We worked with Shelley from the travel company to flesh out the itinerary for our trip to Australia.  She did a really fine job of proposing several side tours and adapting her proposal to our interests.  The nice thing about going through Zicasso was that we could compare different agencies and select the one that... Read more

Luxury Australia Travel Review: Sydney, Queensland, Palm Cove, Great Barrier Reef with Cruise, Uluru

5

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Beverly K.

My husband and I recently took a trip to Australia that included Sydney, Palm Cove (snorkeling in the Great Barrier Reef) and Uluru.

From the moment I contacted our Australia travel specialist she was very helpful and attentive.  All three lodgings she booked for our stay were great.  The Sheraton on the... Read more

South Pacific Travel Review: Handcrafted Australia & Fiji Vacation, Queensland, Great Barrier Reef Catamaran Cruise, Sydney, Nadi

5

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Brian F.

Diane did a wonderful job at listening to what I wanted to do on this surprise trip form my wife. She matched excursion, accommodations and timing to create a wonderful experience.  The results was a positively wonderful vacation experience which will be remembered for a lifetime.

Your overall comments... Read more

Australia & New Zealand Travel Review: Luxury Active Vacation, Melbourne, Sydney, Abel Tasman Park, Cape Kidnappers

4

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Jennifer H.

I used Zicasso to find a travel agent for a trip to Australia and New Zealand after reading about the company in Travel & Leisure magazine.  Only two travel agents responded to my request, and one sent a rote itinerary that showed little thought or imagination.  The second agency was great!  Karen, the agent,... Read more

Australia Tour: Melbourne, Sydney Harbour Cruise, Whitsunday Islands, You Yangs Regional Park

5

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Rory C.

Our trip was fabulous, hotels were incredible, locations were perfect, excursions were exactly what we hoped for, and every flight and transfer went without a hitch. Our vacation was the perfect balance of planned excursions and free time. PERFECT!

Overall comments about Zicasso:

The... Read more

New Zealand & Australia Tour: Auckland, Rotorua, Queenstown, Sydney, Melbourne, Port Douglas, Great Barrier Reef, Penguin Parade

5

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Sandra Z.

We had a wonderful trip primarily due to the efforts of our travel agent from Australia and New Zealand tour company. We also had exceptionally good weather that is something no one can pre-arrange. 

I started working with our travel agent almost a year before we took our trip to New Zealand and Australia. I... Read more

Australia & New Zealand Tour: Sydney, Blue Mountains, Christchurch, Lake Tekapo, Mt. Cook, Dunedin, Otago Peninsula,Camping, Hiking

5

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Ralph A.

We went through several iterations of planning a trip to Sydney and New Zealand with the tour company. Our agent was friendly, patient and knowledgeable. We wanted a camping experience in New Zealand and she integrated that with tour bookings and an itinerary that was perfect. The Australia and New Zealand tour... Read more

Australia & New Zealand Tour: Great Barrier Reef, Waitomo Glowworm Caves, Hobbiton Tour, Rotorua, Milford Sound, River Rafting

5

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Tom K.

Before deciding to go with a travel agency, we spent a lot of time doing our own research on what we wanted to do while in New Zealand and Australia. Planning an 18 day trip to countries you've never been can be quite overwhelming, which is why we sought out a travel agency to assist us. A travel agent from our... Read more

Australia & New Zealand Tour: Cairns, Ayer's Rock, Alice Springs, Sydney, Hobart, Melbourne, Christchurch, Franz Josef, Queenstown

5

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Ken F.

Due to our age, my wife and I wanted to plan and experience a "once-in-a-lifetime" vacation while we are still able to enjoy it. We started by contacting Zicasso in early March 2013 if I remember correctly. 2 companies responded. A co-owner of a competing company responded, made many promises, and failed to meet... Read more

Australia and Fiji Vacation: Adelaide, Melbourne, Sydney, Great Ocean Road, Kings Canyon, Tasmania

5

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Jackie F.

This was our first time using a travel agency and it was a very positive experience. Our agent helped us plan a wonderful 5-week trip to Australia and Fiji. She was always prompt in responding to all our many questions and requests either by phone or by email. All the tours she arranged were excellent with... Read more

Australia Tour Review: Cairns Night Zoo, Kuranda Train Ride, Melbourne Kangaroo Conservatory, Phillip Island Penguin Parade

5

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Bruce S.

The travel company listened to our desires for our Australian trip and then exceeded all of our expectations! The trip put us in the cities we wanted to see on our own schedule. The individual tours allowed us to see all of the important sites and the air travel was expertly scheduled to allow for flight delays. We... Read more

New Zealand Travel Review: North and South Island Vacation, Queenstown, Bleinheim Bike Wine Tour, Wellington, Milford Sound Cruise

5

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Charles D.

Sheila did exactly what I wanted- she listened to our interests, picked some excellent options for us, and then worked with me to tailor the 14 day plan to our maximum benefit.   She is very knowledgeable about the whole of New Zealand, and I would not hesitate to use their services again. 

Zicasso's method... Read more

Australia & New Zealand Tour: Australian Open, Ayers Rock, Great Ocean Road, Cairns, Great Barrier Reef, Auckland, Doubtful Sound

5

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Jim K.

The travel company did a great job for us.  Everything worked as planned. Our agent was very helpful and always responded quickly to inquiries.  

Aussie Open, 44C/111F on second day - Wow that’s hot.  106 & 108 F on first and third days.  A bit cooler.  Saw... Read more

Australia & Tasmania Tour: Sydney, Blue Mountains, Ayers Rock, Cairns, Great Barrier Reef, Winery Tour, Bonorong, Bruny Island

5

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joseph b.

Our trip to Australia was a trip of a lifetime and it exceeded all our expectation thanks to our travel agent from the Australia tour company. Our agent worked with us tirelessly for months to customize a package to fit our needs and our budget. Our trip consisted of 10 airline flights, 8 shuttle transfers, 7... Read more

Australia & New Zealand Honeymoon: Sydney, Port Douglas Beaches, Great Barrier Reef Snorkeling, Auckland, Milford Sound, Queenstown

5

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gabriel r.

Thanks to our travel agent, we were treated extra special everywhere we went. Every tour operator and hotel knew we were on our honeymoon and did a little something romantic just for us. It was either flower petals on the beds, and nice picture spot together, or a candle lit picnic.

New Zealand Airlines gave... Read more

Australia and New Zealand Vacation Review: Great Ocean Road, Aboriginal Tour Guide, Hiking, Kayaking, Jet Boating

5

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Gerald K.

Wonderful! The whole trip went off as planned without a hitch. Attention to detail was paid and it was as if we had a tour director with us for every event. There were a great variety of activities, and many active days where we were hiking, kayaking, riding in a jet boat and other boating days. Read more

Luxury Australia, New Zealand & Tahiti Tour Review: Auckland, Queenstown, Sydney, Melbourne, Bonorong Sanctuary, Philip Island

5

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Darryl K.

This Australia and New Zealand travel company and Lisa in particular were outstanding to work with and she developed an unbelievable 7 week trip for us. Every connection, every flight, every excursion, every hotel/B&B reservation went off without a single problem.

We cannot say enough good things about... Read more

Australia & New Zealand Travel Review: Luxury Active Vacation - biking, hiking, kayaking, snorkeling, koalas, kangaroos,..

5

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Susan F D.

Doing a trip-of-a-lifetime at the last minute (especially being very sick and arranging during the holidays) must be the craziest thing we've ever done! Thanks to Zicasso, these Australia and New Zealand travel specialists, and Sylvia, it was also one of the absolute best things we've ever done! They didn't miss a... Read more

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