Overall, our travel agent was very good. She was flexible with our requests and put together a trip that suited us well. When we did have one issue with an airport transfer, we notified our agent and she was on it immediately, and we got our money refunded to us the next business day
The Sydney Bridge Climb, our free time in Palm Cove and the balloon ride in Alice Springs.
I think we would try to spread out our organized activities with more free time. 3 days in a row of 4 am wake up calls was a little too much.