This African safari operator is by far the best travel planning company we have worked with and demonstrated an extraordinary depth of knowledge and experience in helping us design our itinerary. Although we were clear from the outset that we were looking for a luxury experience they guarded and guided our expenditures wisely, ensuring value in every instance. Their depth of detail and communications with us was just exceptional and we always felt we were in the best possible hands. They offer a very personal service supported by expertise, effort and commitment.
Unfortunately, we unexpectedly had to cancel out trip due to circumstances beyond our control. So, sadly, the best part of our trip was the planning. This African safari operator proved to be outstanding from our first phone call. The many calls and emails that followed were an education and a wonderful experience due the amount of care, detail and genuine interest that they consistently demonstrated. Even when met with the crisis of having to cancel, they were our advocates and did anything they could to minimize the disappointent and expense of our change in plans.
Our plan is to rebook the exact trip as planned as soon as circumstances permit us to do so and would do nothing differently. We, of course, will use this safari operator and not hesitate to recommend them to any fellow traveler.