Our Italy travel agent and her travel company were a true pleasure to work with. Everything was well organized and practically effortless. Giuliana was continually in contact with us trying to make sure we had the best possible experience. We had to cancel our scheduled trip to the Aeolian Islands due to weather but she tried everything in her power to get us a different date or time that would work. I love that they gave us a free phone on our arrival so that we could be in contact with them whenever necessary. The Grand Hotel Timeo that they booked for us in Taormina was simply breathtaking. We did have to adjust our room because the view wasn't what we expected, however, our stay and the service there was exceptional. I left the phone in the envelope in the room at the end of the trip and we alerted the driver when he dropped us off at the airport. A half hour later when I called the hotel, they had already collected the phone and been in contact with the driver who was going to pick it up - everything was made simple and easy. Our driver arrived to take us to Taormina a little early on the day of our departure but he was very gracious about waiting for awhile while we spent the last half hour with our family and said our long goodbyes.
I only wish that on the side trip we took to Savoca that our driver would have been more of a tour guide as well as opposed to just a driver. He was full of stories on the drive to the town but once we got there he relied on other people to tell us about the sites.