I thought Megan from this Vietnam and Cambodia tour company was very professional,knowledgeable and friendly as were the other staff members I communicated with.
It did seem to me that we were on the "tour circuit" as we saw the same people everywhere even though our tour was just my daughter and me.
We were very disappointed in the restaurants selected for lunch and the fact that we had a set menu that included too many fried foods. We would have liked to have had a choice of menu items.
Our guides overall were very good except for Mr. Thang in Hanoi who neglected to meet me at the airport upon arrival and did the bare minimum as far as adding information (interesting stories) about any of the sites we visited.....we could have read it all in a pamphlet. It would have been interesting to see the financial, high tech and the nice residential areas of the cities as well as the historical .......would have been a nice contrast.
The coastal town of Hoi An and our farm to fishing adventure there.......
Phu Quoc was relaxing. The Victoria Hotels are very nice with colonial design, ambience and accommodating staffs.
I would plan my own trip and have the hotels set up guides for me. The best part of our trip was after we left the tour and went to Anantara in Chiang Rai, Thailand. Our experience with the elephants was unforgettable and the hotel guide that took us into Myanmar was the best ever!
[Travel Company Comments]
Thank you for taking the time to provide us with some feedback and comments about your trip.
Again, we do apologize that our guide was unable to find you at the airport on arrival, hopefully reimbursing you accordingly has addressed the inconvenience. We are always striving to improve our services so we will certainly take note about your dissatisfaction with the food when lunches were included.
It's always challenging to cover Vietnam's many highlights with more off-the-beaten path locations when restricted by time, however I'm glad that certain excursions such as the eco-tour in Hoi An were memorable experiences. And hopefully you will return one day to explore some of Vietnam's other treasures!
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