The travel company was outstanding, the level of service was unmatched with anything I have experienced. My wife and I have taken many overseas trips travelling to Italy, France and Spain all without the assistance of a travel company. When we began to look at a trip to South Africa it seemed to be somewhat of a daunting challenge and we decided to enlist the help of a travel company. We had some trepidation about utilizing a company for something that we had done many times on our own, but we felt a bit uncomfortable about all of the options that we were finding on the internet, and about arranging internal flights in Africa. I spoke with Deb about what we hoped to get out of the trip and she expressed that she wanted us to see S Africa through her eyes, as she sees it. We felt very comfortable with Deb as she outlined what types of activities would make our experience memorable. The cost for their services was considerably more expensive than the other companies we were engaged with, but we opted for this safari tour operator as there seemed to be a level of service that we would receive that would make it worth it. I have to say that it was worth it. Prior to our trip we exchanged over 50 emails in an attempt to craft the perfect holiday. The company was very accommodating in making changes and making recommendations of things we didn't even think about.
From the time we landed in South Africa we were meet with a representative from our travel company to assist us getting through customs, our driver met us and transported us to our hotel without a hiccup. They arranged for our bags to be shipped from Cape Town to Johannesburg and arranged a special birthday celebration at the safari lodge. After a few days it was clear that if they said they would take care of it,...it was taken care of. It allowed us to relax and not worry about a lot of the things you concern yourself with when going on a big vacation, like what time to leave for the airport, getting bags, etc.
I can honestly say this was the best vacation of my life, in large part due to the excellence of this Africa safari tour operator.
The Safari was an incredible experience, which had the effect of connecting you with nature in a way hard to explain to those who have never been before. The service at the lodge was outstanding.
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