Today, my copy of the October Travel + Leisure magazine came in the mail and it was a pleasure to see Zicasso featured in the "Best Travel Websites" story. This is the second time we’ve received this honor in the last two years during the young history of our company.
Zicasso was recognized in the magazine’s annual honor list for ease-of-use and quality of our network of hand-picked top travel agents and tour operators. As you'll see in their online story and slide show that feature 28 Best Travel Websites, Zicasso is the only site that advocates the use of travel specialists. All other travel planning sites are about self service and automation, leaving users overwhelmed and frustrated at having to self-navigate through numerous sites to research, plan and book a trip on their own.
According to Forrester Research, today 27% of online travelers, up from 23% in 2008, would rather book their vacation with a good offline travel agent, if only they knew where to find one. Zicasso’s goal is to be the best travel website for such travelers–-we carefully select, vet, and partner with the industry’s top 10% travel specialists.
The quality of service provided by our travel specialist partners is most evident from the travel reviews on Zicasso. Each of our reviews is from a real Zicasso traveler who purchased and traveled with a Zicasso travel specialist partner. Well over 95% of the reviews have been overwhelmingly positive, and we’ve seen many repeat customers plan their 2nd, 3rd, and even 4th trip with Zicasso. To us, business from repeat customers is indeed the highest from of recognition.
Zicasso and each of our partners are about full customer service. And we hope to always exceed your expectations with our service.
Founder and CEO
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